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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,941 total complaints in the last 3 years.
    • 6,945 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/23/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      for continuously reporting unverifiable information on my credit report

      Business Response

      Date: 07/27/2022

      Please see attached.

    • Initial Complaint

      Date:07/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm bothered that you have incorporated the data beneath in my credit profile and that you have neglected to keep up sensible methods in your activities to guarantee most extreme conceivable exactness in the credit reports you distribute. Credit announcing laws guarantee that agencies report just 100% exact credit data. Each progression should be taken to guarantee the data detailed is totally precise and right. The accompanying data in this way should be re-researched. I am having major issues with finding inaccurate/ invalidated accounts after carefully pulling my credit report from your agency. I have no knowledge of these items or inaccurate information as My information was impacted by the ************ breach and may have gotten into the hands of the wrong person. You are reporting negligently and inaccurately and failing to comply to the FCRA.I realise you have no legal standing as a federally protected consumer, and you can't employ an attorney against me.I'll file for a default judgement, and ill file a class action lawsuit for violations, stress, and mental anguish, as well as at least 1% of the corporation, under TILA ****, OR ANY OTHER AMOUNT OF DAMAGES UNDER 1692K.

      Business Response

      Date: 07/26/2022

      please see attached

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been unable to view, start a dispute, change info. or anything else on my Transunion credit report, and this issue has been going on for close to a year now. When I attempt to log-in to the Transunion website for these tasks, I receive the following message: "We're unable to complete your request online." On 10+ occasions I have reached out to the company to fix this issue, both by phone and online. Each time they have responded that they recognize this issue and someone will reach out to me to rectify the problem, nobody has reached out for months now and the problem has not been solved. Transunion is ignoring the problem in a very unprofessional manner, and violating my legal right to access my credit report. I have a legal right to view my credit report and to dispute items on my credit report and this company is blocking me from doing so. I am trying to get access to my credit report and I would like them to rectify this issue.

      Business Response

      Date: 08/18/2022

      ATTACHED

      Customer Answer

      Date: 08/25/2022

       
      Complaint: 17613215

      I am rejecting this response because: Transunion, in a letter dated 8/18/2022, have falsely indicated that they have fixed the issue. They have not fixed the problem whatsoever and the issue still persists. I attempted to logon on several occasions and I am unable to, and I am receiving the same error as I previously initiated the complaint about. This issue has now been going on for well over a year, with Transunion willfully violating my legal right to access and manage my credit report. Additionally,  it is now documented that they are well aware of the issue and still deliberately doing nothing to rectify it. Not only are they lying to me, they are providing false information to the Better Business Bureau. Transunion has not done anything to resolve my concerns. I would like BBB to continue to assist me with this issue and also publicize the way Transunion is providing intentionally false information to the public and lying. I would also like BBB to assist in finding the name of the departmental head/senior manager, etc. who can assist with this problem so there is a name attached to this issue.


      Business Response

      Date: 09/08/2022

      attached

      Customer Answer

      Date: 09/09/2022

       
      Complaint: 17613215

      I am rejecting this response because: Transunion continues to fabricate lies in regards to this issue and are claiming that my online access to my credit report, which I have a legal right to, has been ameliorated. It has not been fixed and I have attached a screenshot showing the continuous error I have received, which states "We're unable to complete your request". The screenshot shows the date of Sep. 9, 2022, shows my name as the logged-in user and displays the screen of ******************** blocking me from managing my credit profile and accessing tools for my credit. I have also digitally time-stamped the screenshot so can easily be verified when it was taken, Sep. 9, 2022. I have had a consultation with a top law firm here in ***********, *****************************, who have told me I have plentiful legal options against this company as they continue to willfully and deliberately block me from accessing my credit report. I want to make very clear to Transunion that I will explore legal escalation against them if they do not fix this, as I have tried everything at this point and they are willfully preventing me from managing my credit profile. I have all the proof necessary from over the past year, including phone conversations, saved chat transcripts and even video showing my attempts to manage my credit profile and the Transunion website blocking me from doing anything, the most recent video being on 9-9-22. It is absolutely shocking that they continue to treat me in this manner when I have done every single thing in my power to work with them to fix this problem, but I now plan get a law firm involved as they refuse to cooperate. I also have copies of complaints I have filed with the Consumer **************************** in which Transunion responded by claiming they don't know who I am, but clearly they know who I am, which means Transunion lied and falsified information to the Consumer *************************** as well. They have lied to me directly, the Consumer *************************** of the US Government as well as the Better Business Bureau here. They are well aware of the problem and continue to willfully and deliberately do nothing to fix it and they have been doing this for over a year now. I have no idea why they are treating me in such an unacceptable manner, but based off conversations and the dialogue with them, I believe that they are be treating me in this manner due to a racial bias. Transunion's behavior is unacceptable and they are violating my legal rights by willfully not allowing me access to my credit profile online.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

      Business Response

      Date: 07/27/2022

      ATTACHED

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 07/27/2022

      Please see attached.

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This was not sent in error, I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 07/26/2022

      please see attached

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Experian, Equifax, Trans Union are reporting false information on my credit report involving account Lowes/ Sychrony Bank account # **************** .Experian, Equifax, Trans Union are still reporting false account information on the actual date of a collection Re aging a debt is illegal and Trans Union and others are complicit in aiding LVNV, ***************** in re aging this account. The date they report is 5-29-2020 The actual date of opening is 8-14-2015 LVNV and *************************** began trying to collect this alleged debt on 1-26-17 and have tried numerous times to collect without proof that would stand ** in court now they have engaged in re aging the debt so it will stay on my report longer.Image **** is a copy of my Trans Union report Image **** is a copy of NES debt collector dated 1-26-17

      Business Response

      Date: 07/26/2022

      please see attached

    • Initial Complaint

      Date:07/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May of 2022, I sent letter to Transunion asking them to investigate everything on my credit report related to accuracys . Those companies included Nelnet, ***********, Midland credit management, ****************************** LLC, ************** and its Affiliate Palis Royal. This agency violated my rights as a consumer in so many ways and failed to comply with the Fair Credit Reporting Act (FCRA). Accounts Portfolio Recovery Account Number: **************** ************************* Account Numbers: ********* and ********* ** DEPARTMENT OF EDUCATION/GLELSI Account Number: ********** ** DEPARTMENT OF EDUCATION/NELN Account Number: *************** ** DEPARTMENT OF EDUCATION/GLELSI Account Number: ************* ** DEPARTMENT OF EDUCATION/NELNET Account Number: ************ The credit bureau never did a proper investigation according to the ***** Also, they have violated my rights even more in accordance with the fair credit reporting act everything has to be 100% accurate on my credit report. The credit bureau stated my account was properly investigated but how is that possible if the open date is inaccurate the date last active is inaccurate and the date last reported is not accurate also the alleged amounts owed is inaccurate. All these errors, violations and fraudulent entries are grounds for permanent removal. 15 U.S.C. **** section 602 A. States I have a right to privacy.15 U.S.C **** Section 604 A Section 2: it also states a consumer reporting agency cannot furnish an account without my written instructions.15 *********** without the prior consent of the consumer given directly to the debt collector all the express permission of a court of competent jurisdiction , a debt collector may not communicate with a consumer in connection with the collection of any debt 15 U.S.C. ****s-2 (A)(1) A person should not furnish any information relating to a consumer to any consumer reporting agency if there are accuracy doubts

      Business Response

      Date: 07/27/2022

      ATTACHED

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union, I have sent a letter 04/10/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/27/2022

      ATTACHED

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union, I have sent a letter 04/10/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/27/2022

      Please see attached.

    TransUnion LLC is NOT a BBB Accredited Business.

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