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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,935 total complaints in the last 3 years.
    • 6,945 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union, I have sent a letter 04/09/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/25/2022

      Please see attached.

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is ***************************** and I am submitting this complaint without error or influence of any third party agency. Please see my attached documentation as it contains my request. Please meet my demands within 4 business days. Thank you for your timely compliance.

      Business Response

      Date: 07/25/2022

      please see attached

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello my name is *********************************** and I am submitting this complaint without error or influence of any third party agency. Please see my attached documentation as it contains my request. Please meet my demands within 4 business days. Thank you for your timely compliance.

      Business Response

      Date: 07/22/2022

      please see attachment

    • Initial Complaint

      Date:07/20/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 04/14/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/22/2022

      Please see attached.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with Transunion, Equifax, and Experian. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The ************************* which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. I understand that the Office of the Attorney normally provides copies of the complaint forms or information regarding complaints to the business complained about and other private and public agencies. I authorize BBB to give copies or any information on the form to anyone deemed advisable.

      Business Response

      Date: 07/22/2022

      please see attached

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS IS NOTICE THAT I AM FOWARDING THIS COMPLAINT TO BBB TO HELP ME RESOLVE MY ISSUE . TRANSUNION IS ILLEGALLY FURNISHING MY INFORMATION TO DIFFERENT COMPANIES WITHOUT MY CONSENT . I HAVE TRIED TO FIX THIS PLEASE VIEW MY LETTER ATTACHED AND SENT TO YOU TRACKING #********************

      Business Response

      Date: 08/04/2022

      ATTACHED

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Sent my letter off on May 31st. I told the credit bureaus to "investigate every piece of information" on the accounts I have listed below. Also I have attached the letter I sent out and here is the Tracking #: ******************** #: ******************** #: ******************** According to the **** The term "investigative consumer report means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. They stated my accounts were verified but how is that possible if they did not do a proper investigation according to the law. Also every piece of information on these accounts are still not reporting 100% Accurate. And according to the **** 15 USC **** everything has to be 100% Accurate.Accounts: WF/PREFERR 577442242395****DEERE ECU 7670600****TRULIANTFCU 40004768****DEERE ECU 7670600****DEERE ECU 7670600****CONNS 54022****Public Record: Chapter 7 Bankruptcy PERSONAL INFORMATION Also, I have sent in two separate complaints to the **** regarding this issue before. Both times the three credit bureaus either changed some info, or left everything alone and said that it was verified as accurate, instead of removing the accounts like requested, and ignoring my requests for monetary relief for damages caused by the incorrect reporting of the bureaus. I will be attaching the complaint numbers here.1.220627-8961658 2.220627-8961657 3.220627-8960622 4.220709-9024562

      Business Response

      Date: 08/04/2022

      please see attachment

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a consumer by law and my information was misused and now I have some false not 100% accurate accounts on my credit report. Unauthorized used of my credit report.I demand deletion of the items and information plus I demand monetary compensation!!!

      Business Response

      Date: 07/22/2022

      ATTACHED

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upon reviewing the most recent investigation results provided, Transunion "verified" the collection as "accurate and updated." However, they updated the collection inaccurately. There's also missing information shown on my credit report for this particular account. This is clear evidence that Transunion failed to conduct a reasonable investigation which violates 15 USC Section 1681e(b) 15 USC Section 1681i(a): If any information disputed by consumer is found inaccurate, incomplete and can not be verified, the consumer reporting agency must delete items disputed. In addition, Experian was able to remove this collection due to similar inaccuracies found. That being said, according to the law, 15 USC Section 1681i(d): Any consumer reporting agency that compiles and maintains files on consumers on a nationwide basis shall implement an automated system through which furnishers of information to that consumer reporting agency may report the results of a re-investigation that finds incomplete or inaccurate information in a consumers file to other such consumer reporting agencies. This collection should have been removed from my other credit reports (Transunion and Equifax) In closing, Transunion has had multiple opportunities to update account listed inaccurately and they are now required to remove this account according to the law. Due to Transunion's careless and reckless investigation performance, they've failed to comply with the *****

      Business Response

      Date: 07/22/2022

      ATTACHED

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have attempted to have this erroneous item named **** ********* removed from my report and Tranunsion has neglected and violated the dispute status of this account and still shows the remarks as accounts not disputed this is a direct violation and my final attempt to have these items removed before I seek legal action against transunion in small claims court.Please immediately delete the following accounts.

      Business Response

      Date: 08/04/2022

      ATTACHED

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