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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,940 total complaints in the last 3 years.
    • 6,945 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* WIRELESS account 624398XXXXXXXX is past 7 years old and should be removed.

      Business Response

      Date: 08/04/2022

      please see attachment

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 02 2022, I sent a letter certified to the bankruptcy courthouse asking do the report Chapter 7 bankruptcies to the credit bureaus. Tracking number ********************. I got a letter back from the bankruptcy court on July 12, 2022 stating "They do not report any bankruptcies to anybody." So if that's the case. How did the credit bureaus verify my bankruptcy as 100% Accurate. They never did a fair investigation according to the 15 USC ****. 15 USC **** section 603 (3) (E) States; The term "investigative consumer report" means a consumer report or portion thereof in which information on a consumer's character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumer's credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. They also violated my rights numerous times. The credit bureaus violated my given rights under 15 USC ****. According to: 15 U.S.C **** section 602 A. States I have the right to privacy. According to: 15 U.S.C **** Section 604 A Section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions According to: 15 U.S.C. ****s-2 (A) (1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

      Business Response

      Date: 08/05/2022

      Please see attached.

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Navient. They cannot provide me with the original application as I asked.NAVIENT account 936541XXXXXXXXXXXXXX NAVIENT account 150821XXXXXXXXXXXX

      Business Response

      Date: 08/03/2022

      please see attached

    • Initial Complaint

      Date:07/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In accordance with the Fair Credit Reporting act Transunion, has violated my rights. 15 U.S.C **** section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A Section 2 : It also states a consumer reporting agency cannot furnish an account without my written instructions. I had inquired about an auto loan through to run a credit check however there are multiple other inquiries. ******** violations of the **** are occurring with this agency which is affecting me financially. **** of Ed/AIDVANTAGE- ******** listings 973869XXXXXXXXXX Santander consumer *** 300002XXXXXXXX ************************* 305441XXX ************************************************* GLOBAL LENDING SERVICES EXETER FINANCE ALLY FINANCIALCAPITAL ONE - MULTIPLE LISTINGS ********************** JPMCB

      Business Response

      Date: 08/05/2022

      Please see attached.

      Customer Answer

      Date: 08/08/2022

       
      Complaint: 17588041

      I am rejecting this response because: This does not adresss my original complaint or the violations listed. This is a generic response to another issue entirely and does not help with any type of resolution 

      Sincerely,

      ***********************

      Business Response

      Date: 08/17/2022

      Please see attached.

    • Initial Complaint

      Date:07/20/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Incorrect Reporting

      Business Response

      Date: 07/22/2022

      please see attachment

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have inaccurate items on my credit report that i disputed and I never got results within 30 days.

      Business Response

      Date: 07/22/2022

      Please see attached.

      Customer Answer

      Date: 07/25/2022

       
      Complaint: 17592325

      I am rejecting this response because: it has been passed 30 days, I sent my documents 06/07/2022. It is not my fault that you (CRA) can not handle disputes in a timely manner. Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete, or unverifiable information must be removed or corrected, usually within 30 days. It has been passed 30 days and are in violation.

      Sincerely,

      *****************************

      Business Response

      Date: 08/04/2022

      Please see attached.

      Customer Answer

      Date: 08/06/2022

       
      Complaint: 17592325

      I am rejecting this response because:it has come to my attention that Transunion are not removing these got **** collections from my report which is a violation that CFPB are not holding them liable for. They are reporting misleading and false f****** information. Experian and Equifax have both deleted these collection and Transunion needs to follow accordingly. How is it that they verified the information and the other agencies deleted this information. Transunion is commiting fraud and I will be going to the Attorney General. I sent my information over 60 days ago and therefore all accounts should be deleted. I don't know what they are doing, but it's working my last nerve and stressing me out, for I'm unable to get credit or get a place to live because of this false information on my credit report. I demand they be deleted immediately!

      Sincerely,

      *****************************

      Business Response

      Date: 08/15/2022

      Please see attached.

    • Initial Complaint

      Date:07/19/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I, ******* Outing , never gave TransUnion any written consent to report anything on my consumer report, no consent is identity theft. I reported the theft of my identity to the ************************ and I also have enclosed copies of the ************************s Identity Theft Affidavit. Concerning the accounts listed below as a consumer, I am demanding their deletion as soon as possible.

      Business Response

      Date: 07/22/2022

      please see attached

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union, I have sent a letter 04/08/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/22/2022

      please see attachment

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 04/06/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/22/2022

      please see attachment

    • Initial Complaint

      Date:07/19/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Whenever I try to log in to unfreeze my account the system locks me out. I cannot get anyone on the phone to fix the problem. When I do call, they keep giving me different numbers to call but NO ONE HELPS.When I ask to be transferred to the US they refuse to transfer **** need my account fixed and need someone to talk with. Why isn't there anyone in ***************** who speaks English????

      Business Response

      Date: 07/25/2022

      please see attachment.

      Customer Answer

      Date: 07/27/2022

       
      Complaint: 17590412

      I am rejecting this response because: 

       I need to be able to access my account online or by phone myself. 

      There is something wrong with the information that is being used to verify my identity  because access is always denied.

      I am asking to work with someone to figure out why I am always denied access when I am entering correct information.

      Sincerely,

      ***************

      Business Response

      Date: 08/03/2022

      please see attachment

      Customer Answer

      Date: 08/04/2022

       
      Complaint: 17590412

      I am rejecting this response because: I have called customer service to request assistance and NO ONE WILL HELP ME.
      This is the reason I have filed this complaint with the BBB 

      Sincerely,

      ***************

      Business Response

      Date: 08/15/2022

      Please see attachment

      Customer Answer

      Date: 08/16/2022

       
      Complaint: 17590412

      I am rejecting this response because: Your online staff have not helped me after repeated attempts, nor have your staff who answer the phone.

      I have right to be able to access my account both by phone and online. There is incorrect information in your system that prevents me from accessing my account, myself.

      I continue to request to speak with a person in the US who can help figure out the problem with my account.

      Stop referring me to people who just tell me they cannot help. If they helped I wouldn't have needed to contact the BBB.

      Please provide the name and number of someone in the US whom I can speak with or have someone contact me to resolve the issue.

      FYI- years ago your company merged my file with another person with my same name!!!!!

      Sincerely,

      ***************

      Business Response

      Date: 08/23/2022

      please see attachment

      Customer Answer

      Date: 08/24/2022

       
      Complaint: 17590412

      I am rejecting this response because: I want to speak with someone to determine the problem with my login. I have a right to access my account myself both by phone and online. Transunion staff have NOT helped after contacting Transunuion multiple times. 

      I AM ASKING TO SPEAK WITH SOMEONE IN ******* ABOUT MY ACCOUNT TO TROUBLESHOOT THE PROBLEM WITH MY ACCESS TO MY ACCOUNT.

      Sincerely,

      ***************

    TransUnion LLC is NOT a BBB Accredited Business.

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