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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,939 total complaints in the last 3 years.
    • 6,942 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about Trans Union, I have sent a letter 04/07/22 stating I was having some accounts and information that did not belong to me which I consider inappropriate activity. I also sent them some documents to proof my request including the required FTC I have attempted to contact Trans Union so many times via phone and via mail so they can resolve this issue as soon as possible but they have not responded to ANY of my requests. Please let me know what is the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 08/25/2022

      Please see attached.

    • Initial Complaint

      Date:07/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau I am writing a complaint about the Trans Union bureau, I sent a letter on 04/06/22 stating I had some accounts and information that did not belong to me which I consider it is inappropriate activity. I also sent them some documents to prove my request.I have attempted to contact TRANS UNION so many times via phone and mail so they can resolve this issue as soon as possible but have not responded to ANY of my requests. Please let me know the best option to resolve this issue with them. I look forward to hearing from you soon.

      Business Response

      Date: 07/21/2022

      ATTACHED

    • Initial Complaint

      Date:07/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I asked TransUnion to conduct a full investigation into every element of my credit report to ensure that everything was 100% correct. I received there letter in the mail stating they did a full investigation; however, upon a pull of my credit report after receiving there letter I found unverifiable, invalidated, inaccurate, and questionable items that there agency didn't make sure was reporting 100% correct which caused severe depression. This is not the time for TransUnion to update because they said that they already investigated everything. TRANSUNION You are in violation under?15 U.S. Code 1681i?(5)?Removal of Inaccurate/invalidated Credit Information and 15 U.S. Code 1681e(b) - Compliance procedures maximum possible accuracy. Under 15 U.S. Code 1681e(b) (b)Accuracy of report Whenever a?consumer reporting agency?prepares a?consumer report?it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates. I know that Under 15 U.S. Code 1681i?(5) Treatment of inaccurate or unverifiable information(A)In general If, after any reinvestigation under paragraph (1) of any information disputed by a?consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the?consumer reporting agency?shall(i)promptly delete that item of information from the?file?of the?consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and(ii)promptly notify the furnisher of that information that the information has been modified or deleted from the?file?of the?consumer.? You need to delete these accounts listed below because you said everything was 100% accurate and this is not. Thanks for your help, with this matter. PLEASE DELETE THESE ITEM ACCOUNT NAME: ARS ACCOUNT RESOLUTION ACCOUNT #:8960**** ACCOUNT NAME: CREDIT FIRST ACCOUNT #:********* ACCOUNT NAME: PORTFOLIO RECOVERY ACCOUNT #:3818****

      Business Response

      Date: 07/21/2022

      ATTACHED

      Customer Answer

      Date: 07/22/2022

       
      Complaint: 17584620

      I am rejecting this response because:
      Complaint: 17585026

      I am rejecting this response because: On 6/2/2022 I ********************* sent a certified letter which was sign by a notary asking Transunion to investigate these account and make sure they were 100% accurate I attached the proof that they sent me there investigation on the 6/25/2022 and stated that everything was 100% accurate but after receiving there letter I did a check on my credit report and still found inaccurate information how is it that your first investigation was 100% accurate and now you going to do another investigation its not time for that you can not go back on your words I am a consumer and I got rights. 


      Under 15 U.S. Code 1681e(b) and 15 U.S. Code 1681i (5) this account in violation not reporting 100% accurate. 


      Unauthorized/Erroneous Account RESULT OF **************** Breach Direct Violation of The **** Reporting falsely 
      Under 15 U.S. Code 1681a(2)(B) Exclusions from a consumer Report This account is in violation any credit transaction supposed to be excluded from a consumer credit report. if a social security card was used in the transaction. 


      15 U.S. Code 1681a(3)Restriction on sharing of medical information.


      And 15 US Code 1681b(4)Limitation on redisclosure of medical information 
      Any?person?that receives medical information pursuant to paragraph (1) or (3) shall not disclose such information to any other?person,


      I know that Under 15 U.S. Code 1681i?(5) Treatment of inaccurate or unverifiable information(A)In general If, after any reinvestigation under paragraph (1) of any information disputed by a?consumer, an item of the information is found to be inaccurate or incomplete or cannot be verified, the?consumer reporting agency?shall(i)promptly delete that item of information from the?file?of the?consumer,

      Under 15 U.S. Code ****k - Civil liability I Demand ***** dollars for each violation as you have caused severe damage 
      to my character.(a)Amount of damages Except as otherwise provided by this section, any?one who fails to comply with any provision of this subchapter with respect to any person is liable to such person in an amount equal to the sum of(1)any actual damage sustained by such person as a result of such failure;(2)(A)in the case of any action by an individual, such additional damages as the court may allow, but not exceeding $*****. 
      Under penalty of perjury, I ********************* swear this account is false and misleading 

      Sincerely,

      *********************


      Business Response

      Date: 08/01/2022

      ATTACHED

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