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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,883 total complaints in the last 3 years.
    • 6,878 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally notify you that my personal information has been fraudulently used without my consent, resulting in unauthorized accounts and inquiries on my consumer report. These entries are the result of identity theft and must be removed in accordance with federal law.Under 15 U.S. Code 1681c2, you are required to block all information identified as resulting from identity theft no later than four (4) business days after receiving:1. Proof of my identity 2. A copy of an identity theft report 3. A clear identification of the fraudulent information 4. A sworn statement confirming that the fraudulent information is not mine This letter includes all required documentation to support my claim, including a police report and a signed affidavit of identity theft.Fraudulent Accounts to Be Deleted Immediately:1. ************************ Account #********* Original Creditor: PECO $2,558 2. ********************** Account #********* Original Creditor: ***************************** $136 Unauthorized Inquiries to Be Removed:1. Americredit 6/4//2025 2. Americredit 6/4//2025 3. ***** auto 6/4//2025 4. Mercedes *** 6/4//2025 5. ******** 10/22/2024 6. Navy fcu 4/30/2024 These inquiries were made without my authorization or knowledge. They are not connected to any legitimate request I made and are a result of the identity theft.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently dispute and demand to Transunion the immediate removal of fraudulent and inaccurate information from my credit report pursuant to the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681c-2 ( 605B), you are legally required to block fraudulent entries within four (4) business days of receiving this notice and supporting documentation. Additionally, under 15 U.S.C. 1681s-2, data furnishers must cease reporting inaccurate information, and under 15 U.S.C. 1681e(b), you must ensure the maximum possible accuracy of all credit information. The accounts in question are the result of identity theft and are not mine. Continuing to report these items constitutes a willful violation of federal law and will be met with formal complaints and legal action if not addressed promptly.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to report an incident of identity theft that has significantly impacted my financial standing and personal well-being. I have discovered that my personal information was unlawfully used, resulting in unauthorized transactions and fraudulent activities. This matter falls under the Identity Theft and Assumption Deterrence Act (18 U.S.C. 1028), which criminalizes the fraudulent use of personal information. Additionally, the Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) entitles me to dispute inaccuracies on my credit report, including negative accounts resulting from this theft. Despite my efforts to resolve these issues directly with creditors, the fraudulent accounts remain on my credit. CHRYSLRCAP* Account Number ********* JPMCB CARD * Account Number ********* ******* * Account Number *********MONEYLION *** * Account Number ********* U S **** OF ED/GSL/ATL * Account Number 4664***** U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) U S **** OF ED/GSL/ATL * Account Number **********) Inquiries : CAP ONE NA * (10/19/23)CAPITAL ONE AUTO FIN * (12/26/24)CHRYSLER CAPITAL * (12/26/24)COAF * (12/26/24)CREDIT ACCEPTANCE * (07/19/23)CREDIT ACCEPTANCE * (07/22/23) CREDIT ACCEPTANCE * (07/24/23)GLOBAL LENDING SERVICE * (12/26/24)JPMCB CARD * (10/19/23)LPDMSDFCU FINANCIAL * (07/20/23)NAVY *** * (09/15/24)NOWCOMWESTLAKE FINANC * (12/26/24) 700 CREDITPAT MILLIKE * 02/28/25 700 CREDITSUBURBAN CD * 12/26/24 ALLY FINANCIAL * 12/26/24 AMEX * 10/23/23

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not authorize these inquiries, please remove from my credit report. Regional Acceptance 12-24-2024, Consumer Portfolio Servi 12-24-2024, ********************* 12-24-2024, *************-*********** 12-24-2024, *********** via Dealer 12-24-2024, Synovusverv FirstDigital 10-31-2024, **************** Card Serv 07-16-2024, ************************ 05/19/2025,*************** 04/16/2025, ******* MESQUITE via 700CRHYUNDAI MESQUITE 02/28/2025

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently dispute and demand to Transunion the immediate removal of fraudulent and inaccurate information from my credit report pursuant to the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681c-2 ( 605B), you are legally required to block fraudulent entries within four (4) business days of receiving this notice and supporting documentation. Additionally, under 15 U.S.C. 1681s-2, data furnishers must cease reporting inaccurate information, and under 15 U.S.C. 1681e(b), you must ensure the maximum possible accuracy of all credit information. The accounts in question are the result of identity theft and are not mine. Continuing to report these items constitutes a willful violation of federal law and will be met with formal complaints and legal action if not addressed promptly.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not appy for this account this appears to be a authorize user account. I would like for it to be removed.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I would like to remove hard inquiries. I dont know where they came from. I did not initiate them.LIGHTSTREAM (Bank)Jun 04, 2025 PRESTIGE FIN (Finance)Mar 14, 2025 COAF (Finance)Mar 14, 2025 COAF (Finance)Mar 12, 2025 CPS (Finance)Mar 12, 2025 REGIONALAC (Bank)Mar 08, 2025 COAF (Finance)Mar 08, 2025 ******* (Finance)Mar 07, 2025 FOUNDERSFCU (Finance)Mar 05, 2025 COAF (Finance)Feb 08, 2025 CPS (Finance)Feb 08, 2025 FOUNDERSFCU (Finance)Jun 27, 2024 RENEWAL BY A (Bank)Jun 03, 2024 ROCKET MORTG (Miscellaneous)Apr 03, 2024

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under FCRA 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    TransUnion LLC is NOT a BBB Accredited Business.

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