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Business Profile

Credit Reporting Agencies

TransUnion LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Important information

  • Customer Complaint:
    Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.


Complaints

This profile includes complaints for TransUnion LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TransUnion LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 19,940 total complaints in the last 3 years.
    • 6,945 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      TransUnion continues to report a late payment on my credit report from *************, despite the lender confirming in writing that the payment history was accurate and not late. Other credit bureaus have corrected the record, but TransUnion has not.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently dispute and demand to Transunion the immediate removal of fraudulent and inaccurate information from my credit report pursuant to the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681c-2 ( 605B), you are legally required to block fraudulent entries within four (4) business days of receiving this notice and supporting documentation. Additionally, under 15 U.S.C. 1681s-2, data furnishers must cease reporting inaccurate information, and under 15 U.S.C. 1681e(b), you must ensure the maximum possible accuracy of all credit information. The accounts in question are the result of identity theft and are not mine. Continuing to report these items constitutes a willful violation of federal law and will be met with formal complaints and legal action if not addressed promptly.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently dispute and demand to Transunion the immediate removal of fraudulent and inaccurate information from my credit report pursuant to the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681c-2 ( 605B), you are legally required to block fraudulent entries within four (4) business days of receiving this notice and supporting documentation. Additionally, under 15 U.S.C. 1681s-2, data furnishers must cease reporting inaccurate information, and under 15 U.S.C. 1681e(b), you must ensure the maximum possible accuracy of all credit information. The accounts in question are the result of identity theft and are not mine. Continuing to report these items constitutes a willful violation of federal law and will be met with formal complaints and legal action if not addressed promptly.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NOTICE AND DEMAND FOR SETTLEMENT AND IMMEDIATE REMOVAL OF UNAUTHORIZED ACCOUNTS FROM CREDIT FILE To Whom It May Concern,This letter serves as a formal Notice and Demand pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., to dispute and request immediate investigation, verification, and/or deletion of the following accounts that have been inaccurately and unlawfully reported on my consumer credit report.Upon reviewing my recent credit file, I identified one or more accounts reported by your company that I do not recognize and which appear to be inaccurate, unverifiable, or unauthorized. These entries are causing substantial harm to my personal and financial reputation and are a violation of federal law if they cannot be substantiated with proper **************** permitted by FCRA 609 (15 U.S.C. 1681g) and 611 (15 U.S.C. 1681i), I am demanding the following:1. Full Verification and Disclosure of Reporting Standards:Please provide the following for each disputed account:- Full copies of any original application, contract, or signed agreement bearing my signature or proof of my authorization to open the account.- A Metro 2 compliance audit, which must include:- The Header Record (18 fields)- The Base Segment (49 fields)- The Trailer Record (47 fields)- *** associated codes or data used to determine account validity You are required to demonstrate that these accounts were reported in full compliance with Metro 2 data standards, as required by the Consumer ************************* (****) and enforced by federal regulation.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This BBB complaint is being filed as a formal and legally backed demand under **** 605B (15 U.S.C. 1681c-2).I am instructing TransUnion to IMMEDIATELY BLOCK AND DELETE all fraudulent accounts, collections, and hard inquiries appearing on my credit report that are the direct result of identity theft and criminal fraud.These accounts were NOT opened, authorized, or initiated by me under any circumstance. They are illegitimate, and their presence on my credit file is a clear violation of my rights.Ive attached a full list of the fraudulent hard inquiries and accounts in question, and none of them are recognized or affiliated with me. This is further backed by the attached FTC Identity Theft Criminal Complaint #*********, confirming I am a victim of identity ********* are legally required to block and remove these items within 4 business days of receiving this complaint.Failure to comply will be considered willful noncompliance under the **** and will be met with legal escalation.I also demand immediate written confirmation once these deletions have been completed.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently dispute and demand to Transunion the immediate removal of fraudulent and inaccurate information from my credit report pursuant to the Fair Credit Reporting Act (FCRA). Under 15 U.S.C. 1681c-2 ( 605B), you are legally required to block fraudulent entries within four (4) business days of receiving this notice and supporting documentation. Additionally, under 15 U.S.C. 1681s-2, data furnishers must cease reporting inaccurate information, and under 15 U.S.C. 1681e(b), you must ensure the maximum possible accuracy of all credit information. The accounts in question are the result of identity theft and are not mine. Continuing to report these items constitutes a willful violation of federal law and will be met with formal complaints and legal action if not addressed promptly.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to advise that I am a victim of trafficking. For your convenience and reference, I have attached supporting documents that substantiate my claim. The information listed below, that is currently listed on my credit report is a result of that trafficking.

    TransUnion LLC is NOT a BBB Accredited Business.

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