Credit Reporting Agencies
TransUnion LLCInformation and Alerts
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Alert Details
This business has 1 alert.
Government Actions
CFPB and FTC Take Actions Against TransUnion for Illegal Rental Background Check and Credit Reporting Practices
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On 10/12/2023, the Federal Trade Commission and Consumer Financial Protection Bureau (CFPB) filed a joint complaint and stipulated order against TransUnion Rental Screening Solutions, Inc. and Trans Union LLC. On 10/18/2023, the business entered a stipulated order for permanent injunction, monetary judgment, civil penalty judgment, and other relief with the Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB). The order settles allegations that TransUnion Rental Screening violated the Fair Credit Reporting Act by failing in numerous instances to follow reasonable procedures to assure maximum possible accuracy of eviction records in its tenant screening reports, and when it obtained criminal and eviction records from third-party vendors, identify the third-party vendor as a source of the records in its disclosures to consumers. Under the terms of the order, the business agreed to take specific actions to ensure maximum possible accuracy of its tenant screening reports and provide complete disclosures to consumers who request them. The order also requires TransUnion Rental Screening to pay $11 million in consumer redress and a $4 million penalty to the Bureau. The stipulated order was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to this link (CFPB) and this link (FTC)
Important Information
Customer Complaint
Effective March 1st, 2009, the BBB of Chicago and Northern Illinois will be handling and processing complaints for TransUnion, LLC. Any claims prior to that date that have been handled by the BBB of Metro Washington D.C. and Eastern Pennsylvania will be processed at that BBB. All future complaints will be transferred to the BBB of Chicago for processing.
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