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Business Profile

Food Delivery

GrubHub

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Food Delivery.

Complaints

This profile includes complaints for GrubHub's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GrubHub has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • GrubHub

      111 W Washington St Ste 2100 Chicago, IL 60602-2783

    • GrubHub

      1026 Commonwealth Ave Boston, MA 02215

    • GrubHub

      280 Summer St # 1 Boston, MA 02210

    Customer Complaints Summary

    • 2,503 total complaints in the last 3 years.
    • 968 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted GrubHub of an authorized transaction on my account due to someone hacking my account and they essentially didn't try to help with refunding my charges. It also didn't help that I did not know how my yelp and GrubHub account was linked or how my payments were transferred there. The order was made using email address ********************

      Customer Answer

      Date: 03/18/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******* ****

    • Initial Complaint

      Date:03/16/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** Im reaching out because I didnt receive order I placed at restaurant for 29.63$ And when I contacted grubhub they refused to assist me Id like full refund to be issued

      Business Response

      Date: 03/18/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item you reported as affected. The adjustment was processed on 3/18/2025 in the amount of $29.63.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:03/16/2025

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid approximately $50 for an order. The order was delivered and was someone elses. I contacted Grub Hub via phone and chat and they refused to give me a credit or refund. They said I have received too many credits or refunds in the past. That makes no sense to me because the only way that happened is because they messed up the order so why should I be penalized for this. I placed a $50 order and someone elses order showed up I should receive a refund. This is their fault and bad service. The picture of the receipt is what came which was another Michelles order and clearly not the one I placed.

      Customer Answer

      Date: 03/17/2025


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ******** ******

    • Initial Complaint

      Date:03/16/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grubhub has repeatedly breached it's own policies by failing to deliver orders, delivering sometimes 2 or 3 hours late, delivering uncooked foods etc. I was even assaulted by one of their drivers and Grubhub refused to cooperate with law enforcement, they pretended to issue a credit "for the inconvenience" then they blocked me from placing further orders supposedly because i requested too many refunds for missing orders. Fine. You want to block me, i'll use another delivery service, not a big deal. However, continuing to harass and spam me with thousands of emails a week, text messages, and phone notifications offering coupons I can't use has to stop! Also, Grubhub has refused to actually close my accounts and delete my information (presumably so they may continue to taunt and harass me). I've had enough, i want to be left alone!

      Business Response

      Date: 03/17/2025

      Hello,

      We apologize for the inconvenience caused by receiving notifications. We have made efforts to investigate this matter, but we were unable to locate any relevant contact information based on the details provided. To assist you further, please reply with the account email address, phone number, or order number associated with your concern.

      You can also reach out to us directly at: ******************************************************


      Best,
      Grubhub

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23072677

      I am rejecting this response because:

      You are still sending me coupons to *************************** ******************* and **********.

      Make it stop or i'll be happy to initiate a lawsuit for everything you did to me. Including the assault, theft, fraud, breach of contract, discrimination, harassment, etc.

      Sincerely,

      ****-***** Perquel

      Business Response

      Date: 03/19/2025

      Hello,

      Thank you for reaching back out to us, we have received your updated request.

      Although we were unable to locate an active Grubhub account under both emails and phone number provided, we have sent you an email with instructions on how to unsubscribe from any promotional emails received. 

      If unable to utilize the steps, please navigate to the most recent marketing email you received from us and scroll to find unsubscribe your request may take up to 24 hours to process.

      Reference: #*********.

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 03/20/2025

       
      Complaint: 23072677

      I am rejecting this response because:

      Whether or not my accounts are active is irrelevant. If i can still log in (and I can) then you are retaining my information and my accounts are not properly closed. 

      Sincerely,

      ****-***** Perquel

    • Initial Complaint

      Date:03/16/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just found that there have been monthly charges of $10/month for Grubhub+ for many months. I never signed up for Grubhub+, and notified them to get a refund. They started by saying I must have signed up for a free trial of Grubhub+ which I did NOT do. While they didn't argue this, they still refuse to refund me for these hundreds of dollars they have scammed me out of. They claim they are unable to refund fees more than 30 days old, which of course is ridiculous they can refund what they deem worthy of refunding. This is such a scam, and looking into it now I see many others on Reddit and other forums who have encountered the same. Everyone check your credit card statements for sneaky charges from Grubhub!

      Business Response

      Date: 03/17/2025

      Hello,

      We have looked into this issue for you. Unfortunately, we will be unable to process any refunds for this membership as you were using the perks associated with this membership. 

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 292666276

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 03/26/2025

      Complaint: 23072444

      I am rejecting this response because: It is not resolved. The company did not email me the details they refer to as they claimed. I did not use the service ever, I ordered from Grubhub a handful of times over the years and if there was no delivery fee I would have assumed it was a restaurant promo, not tied to a subscription.

      Sincerely,

      **** Boland 

      Business Response

      Date: 03/26/2025

      Hello,

      Thank you for reaching back out to us, we have received your updated request.

      We can confirm that our recent attempts to charge your card on 3/6/2025 were unsuccessful, so no recent funds were removed from your account.

      We are unable to refund for memberships past a 30 day period. Since the subscription was canceled on 3/16/2025, you will not be charged for it moving forward.

      Please feel free to reach out to your financial institution to dispute any charges you do not feel are valid.

      Reference: #*********.

      Let us know if theres anything else we can help with at.etc) ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filing complaint for this order as I didnt receive this order and the customer service agents didnt assist me and rather kept transferring my inquiry to another ***** *************** Total is ***** Id like this order to be fully refunded

      Business Response

      Date: 03/17/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the item(s) you reported as affected. The adjustment was processed on March 17, 2025  in the amount of $24.99.

      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 292711198

      Please let us know if you have any other questions at ******************************************************


      Best,
      Grubhub

    • Initial Complaint

      Date:03/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      driver stole my food and grubhub refused to provide help

      Business Response

      Date: 03/17/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order for the items you reported as affected. The adjustment was processed on March 15, 2025 in the amount of $27.79 (after promotions).
      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.
      Reference: 292638946
      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23071458

      I am rejecting this response because: the cost of the food was incorrect and you refused to replace the food your driver stole or take follow up action. *** closed my account and will be filing a complaint with the ftc as well, you broke the law and commited fraud 

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/15/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On march 15, 2025 I ordered *** from Grubhub. For one, it took a very long time for them to even assign a driver to my order and when I tried to cancel it said I couldnt because the merchant already began making my food. I dont understand why I couldnt have canceled it when a driver wasnt even assigned yet. So eventually a driver was assigned to my order and whenever my order got delivered , I received it and I opened my food to see that my food was hard, stale, cold, and wasnt edible at all. Waited a long time for my food to arrive just for me not to even be able to eat it. I went to the help section in the app to make a report about my food and they told me they couldnt reimburse me. I dont know why they werent willing to reimburse me. I would like my money back. This is ridiculous. I couldnt even enjoy my food. Then the drink was watered down. Never ordering from there again. Service is bad.

      Business Response

      Date: 03/16/2025

      Hello,

      We apologize for the inconvenience you experienced with your recent order and regret that our customer care team was unable to provide the resolution you were hoping for.

      After reviewing your account and the details of this order, we are unable to offer a refund or concession at this time. While your account remains active for future orders, please be aware that you may not be eligible for further compensation due to the frequency of refund requests on this or previous accounts.

      Reference: 292615211

      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

      Customer Answer

      Date: 03/18/2025

       
      Complaint: 23070872

      I am rejecting this response because: What is the reason on me not being able to get a refund. I would like my money back. This is ridiculous. 

      Sincerely,

      Miss E

      Business Response

      Date: 03/19/2025

      Hello,

      Thank you for reaching back out to us.

      We have received your updated request. We are still unable to offer a refund or concession at this time, and there has been no change to this status.  

      Reference: #*********.

      If you have any questions or concerns, please contact us at *****************************************************

      Best,
      Grubhub


    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered food from Grubhub on 3/15. The food is not clean and I had diarrhea. I contacted customer service but they refused to provide a resolution. I ask for refund for this order.

      Business Response

      Date: 03/16/2025

      Hello,

      We have reviewed your concern and can confirm that we have made the necessary adjustment to your order(s) for the item(s) you reported as affected. The adjustment was processed on 3/16/2025 in the amount of $23.98.
      For further details, please check your email, as we have provided additional information in that communication. We apologize for any inconvenience this may have caused.

      Reference: 292692952

      Please let us know if you have any other questions at ******************************************************

      Best,
      Grubhub

    • Initial Complaint

      Date:03/13/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a delivery order on Grubhub for this evening. I got a call from the restaurant telling me that they had already closed and they could not fulfill the order. They said they had sent Grubhub their hours but the company did not update their website. They told me to call grubhub to get a refund. I chatted with Grubhub and the person told me they issued a credit on Grubhub. I told them that this was their error and that I wanted a refund instead of a credit. They kept saying they could not do it. I escalated my complaint to a supervisor who told me that I was correct and that the restaurant could not fulfill my order and that I was correct that I requested a refund and not a credit but they said the credit was already issued and they refused to fix it. They have the worst customer service and should be shut down. What they did was basically stealing. I would never use them again.

      Business Response

      Date: 03/14/2025

      Hello,

      Thank you for your inquiry regarding the Grubhub Credit applied to your account. We understand your concerns regarding the issues with your order. The credit was applied to provide a swift resolution, allowing you to reorder immediately. While we are unable to revert the credit to the original payment method, it is available for your use immediately.
      Reference:292453907
      Please let us know if you have any other questions at ***********************************************************;

      Best,
      Grubhub

    GrubHub is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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