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Business Profile

Freight Broker

UBER FREIGHT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Freight Broker.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to apply for an uberfreight acct twice now. Ultimately I have been met with a highly discriminatory policy that bars small business owners without a web domain or paid email hosting to be recognized as business accts. I offered to supply my EIN as proof that I operate a business but was continually rejected. Additionally my request to escalate the issue and appeal to a manager was dismissed. The written recommendation was to spend money to set up a website and paid email hosting and apply again. I think its really bold to suggest how a small business delegates funds and shows a great disregard for the challenges small businesses face

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I moved this load which belongs to Uber Freight Load # ********** ************ to ************, ** On the day the this got loaded into my trailer, the broker who gave me the load was Delta Dune Trucking, MC-*******, (who is now NO LONGER authorized to broker freight, as I have already reported them to the proper authorities, ) *********** name was not on the paperwork, it said Uber Freight, I reached out to Uber Freight, they could not find the load, So then I called the shipper, I told them what was going on, and they gave me *******'s number, who was the manager of the load, He was made aware of what is going on, He asked me if "*****" was with me, I said no, the only drivers in the truck are ****** & ******, there is no ***** here. ******* was extremely confused, as he was told ***** was in the truck with ******, we still don't know who ***** is. ************************** from Uber Freight was aware of what was going on, and said hey we work with Maroon all the time, so here comes the twist, Uber Freight booked the load with Maroon Trucking, and I got the load from Delta Dune, so Maroon was using a different company to give the load too, and this is how they get away with scamming and cheating and double triple brokering loads. *******, was okay with moving the load this way, I said okay if you are comfortable with them then I will trust that the guy from Uber will take care of things if things go sideways. Now here I am 60 days later, I had to invest over $5,000 of my own money to move this load, and they have not paid me on it, they blocked my number, now I see the company Delta Dune has been shut down, Uber looked like they were going to help and then suddenly stopped replying, and when I try to call Maroon Trucking it also seems they don't have a real physical location or a way to get a hold of anyone. **** refuses to help, even though the proof is in the **** which I have, and the permit, which i paid for and is require for delivery,

  • Initial Complaint

    Date:07/18/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reviewing my credit card statement I noticed that I was charged $31.26 however the address that was enter was literally around the block ************** Ive reached out to Uber for help I have not heard back

UBER FREIGHT is NOT a BBB Accredited Business.

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