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Business Profile

Heating and Air Conditioning

Allen's Heating & Air Conditioning, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 26 ALLENS Heating was call to do a furnace inspection/maintance at my home for the 2024/2025 winter season. Upon arrival I explained that the furnace was not maintaining heat and the motor was very loud. After his inspection he said that I needed a new motor and he would reorder one and install the following week. On 10/26/2024 he installed the new motor but said that the pipes were clogged and needed to be replaced because the furnace was still not functioning correctly so I agreed. The new motor was making more or equivalent noise as the original was so he said he would reorder a quieter motor while he also stated that my old thermostat was the problem and I needed a new one. On 11/30/2024 he installed the new thermostat but not the motor. In the meantime the temperature has not improved. Temperature readings were below the set temperature. So I called ****** thermostat company for help. They ran test and the results said that the problem was with the furnace and suggested I contact a HVAC technician. I called **** and text him the report that ecobee email me as well as various pictures of the thermostat readings. He stop responding to my calls and didnt respond to the text message. With everything he told me to replace Im in no better shape than what I was before he started working on my furnace.

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I PURCHASED THIS HOUSE FROM ******************************** AND THRU THE **** SHE PURCHASED A NEW FURNACE FOR THIS HOUSE IN OUR CONTRACT ON 11-30-21. I CALLED THIS COMPANY IN APRIL TO TELL HIM MY BACK TWO BEDROOMS WERE COLD AND COULD HE COME OUT TO SEE WHY AND HE STATED THAT HE WOULD WHICH HE NEVER DID. I CALLED BACK IN OCTOBER THE SECOND WEEK AND TALK TO HIM AND ASKED COULD HE COME OUT AND HE COULDN'T GIVE ME EXACT DATE OR TIME. SO I TOLD HIM I GUESS I NEED TO TAKE THIS UP WITH THE BETTER BUSINESS BUREAU. I GETTING YOU ALL INVOLVED BECAUSE I WAS TOLD BY ANOTHER FURNACE PERSON THAT MY FURNACE ISN'T LARGE ENOUGH FOR MY HOUSE. PLEASE HELP ME MY BEDROOMS ARE COLD AS H*** IN THE WINTER I HAVE TO USE A HEATER AND THAT SHOULDN'T BE.

Allen's Heating & Air Conditioning, Inc. is NOT a BBB Accredited Business.

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