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Business Profile

Home Care

Help at Home Headquarters

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Care.

Complaints

This profile includes complaints for Help at Home Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see

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Help at Home Headquarters has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/19/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sep 13, 2024, 1:23PM , I placed an order with At Home store and so far 6 days later nothing has happened with my order. I wrote to them about 4 days ago and got a generic response from a computer and it said it would be looked into but nothing, You call the corporate and all you get is a computerized message that says contact them via website and then it hangs up on you. When I placed a $207. order and it says it is available you would think it would get processed immediately. then i was in the local store and find out from a manager that this trend with the corporate office putting stuff online that is not even in yet and then they get customers complaining because they have no choice but to cancel orders. Last time I worked in Federal law it was illegal to present something to sell if you don't have it so why are they able to get away with this, I would have never ordered from this company had I know prior that they basically fraud what they have and don't have and for crying out loud do not give me that new saying that they are short staffed ever since COVID. It has almost been 5 years stop using that lame excuse and pay a decent wage and get more staff, If my husband can keep employees for the past 4 years with not excuses then why can't others. pay them a decent wage and make the company work.

    • Initial Complaint

      Date:07/02/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month I was going to pay my home telephone bill and it said that I had a zero balance, so I didn't pay it so this month I was charged for the month of **** and July the total of the bill is ****** Iam so mad because I would have paid it but it said I didn't need to paid it and when I called to ask about it they told me it was a glitch in the system how is that my fault I feel like they should wavey the amount that they are charging for **** because it was there fault not mines is there anyone I can't get to help me paid the ***** for the month of **** please I can't afford to paid both these bills at once. Sincerely Mrs. ***************************

      Business Response

      Date: 08/13/2024

      We have reviewed this case, and this complaint is not ours.  We are a company called Help at Home and provide ********* and Home Health services.  We are not a phone service provider.  Please let me know when you have the case re-opened, I will respond accordingly.
      Thank you,
       
      ****
       

      Customer Answer

      Date: 08/16/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 02-21-2024 I called help at home to get a copy of my W-2 but the receptionist told me to go online. I stated I haven't worked there in a year and so she transferred me to the manager who I have been calling for 2 hours but she doesn't respond to voicemails or speak with an employee when we ask to talk to her even though she tends to stand right next to the person who is on the other line with me. The receptionist after calling back and I ask can I speak with **************** again then tells me that I have to email payroll and wants to hang up. I told her I don't know this information and that's why i'm calling them. She then goes on a debate to prove that she's in charge by further asking me more aggressive questions that I have already answered and when I responded, "Well if that's what I need can I have it". She responded, "Okay be good" and hung up the phone. I have been calling back and she immediately hangs up the phone, sometimes answering the call but not speaking and then hangs up the call. I worked there from January 2023- March 2023 but quit because the supervisor told me that I wasn't at work when indeed I was, repeatedly called me a little girl and didn't pay for for the hours I worked. At that time I repeatedly asked to speak with *************** and the supervisor kept repeating "she's standing right next to me baby". **************** allowed her employee to disrespect me for several minutes while standing in the room listening to me ask can I speak with her, she has never called me back or answered my calls and she was and is still a horrible manager who should not be in that position along with some of her best friend employees. I can not get my w-2's and file my taxes because workers who need to be evaluated are in charge, and when i asked for a corporate number I was given a disconnected 773 area code cell phone number. I was told my pay would be $15.50 an hour by the HR, but upon my first day the supervisor said I don't know why you were told that and only paid me $15.45 an hour but everyone I trained with received $15.50.

      Business Response

      Date: 03/27/2024

      A thorough review of your request was performed by our team. We contacted our ******** Payroll team, and it has been confirmed that ************************* has received her W2.
       
      Thank you kindly,
      Help at Homes

    Help at Home Headquarters is NOT a BBB Accredited Business.

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