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Clock CanvasInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning:
- Consumers allege the business is only sending partial orders, the wrong order, or no order at all after making a purchase from the business’s website.
- Consumers allege the business is not shipping items carefully and many of the items are arriving broken.
On 11/15/2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. As of 12/4/2023 the business has not provided a plan of action to address the pattern of complaints.
Alert
In November 2023, BBB investigated Clock Canvas's business practices. This investigation was prompted by a pattern of complaints sent to the business. The complaints allege the business is only sending partial orders, the wrong order, or no order at all after making a purchase from the business’s website, they also allege the business are sending out broken items.
The business has mixed reviews online many stated they have had good experiences according to many review websites. They don't have an SOS report, the address we have on file is of a home address per Google Maps.
On 11/15/2023 BBB requested additional information, on the same day we have received a response asking to clarify the BBB's request. On 11/22/2023 and 11/28/2023 the business was sent another letter explaining what is needed per the pattern of complaints and ad review response. As of 12/4/2023, BBB has not received any response from the business.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
On 11/15/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The BBB Code of Advertising States:
1. Basic Principles of the Code
1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.
1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.
1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
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