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Business Profile

Hostel

Chicago Getaway Hostel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:02/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a reservation at Chicago Getaway Hostel on Feb 7, 2023, for Feb 7 and 8. I paid $42.26 for each night in a dormitory with bunk beds, (plus an additional $1 charge which I don't know what it's for). It is advertised that the stay includes the use of the communal kitchen. On the morning of Feb 8 between 10 and 11 am, I went to the kitchen and dining room and was told they were closed. The sign at the kitchen says "closed from midnight to 7 am". At the front desk I suggested to update the sign to reflect the open hours of the kitchen. "Is it closed at this time every day?" I asked. To this the manager on duty roared "You're out of here! Pack your stuff!" and demanded I vacate the premises immediately. He agreed to provide me a refund for that night of the 8th (shown in attached document), but I asked for also a refund for the previous night, since all before the day's checkout time he was kicking me out, verbally abusing me, and I had been denied access to the kitchen and dining room during the hours it is advertised to be open and available for guest use. In response to this the manager called the police! When the police arrived he did not attempt to give any story that I had done anything wrong. Everyone present agreed that I had never raised my voice. No one had any particular accusation of wrongdoing or policy I had violated.It was clear to everyone present, including the police who were very sympathetic towards me, that this manager was simply having a bad day and taking it out on me. Clearly, the services promised in exchange for my payment for the previous night, i.e. ability to stay there, not being verbally abused, and use of the kitchen/dining room, UNTIL the day's checkout time of 11 am, were not fulfilled. Therefore I require a refund, in the amount of $43.26, for the night of Feb 7, 2023, from Chicago Getaway Hostel. Furthermore such arbitrary and abusive behavior should not be permitted practice at a hostel.

Chicago Getaway Hostel is NOT a BBB Accredited Business.

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