Complaints
This profile includes complaints for Hyatt Hotels Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,021 total complaints in the last 3 years.
- 437 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HYATT bought the *** collection including *********************** (***) this year. These people are Fraud and scammers! My wife and I got fraudulently pushed into signing a contract with *** while we were on a vacation in ****** this May. They told us we can just sign up right now and think about it later and we can cancel anytime with no penalties as long as we didn't use their membership benifits. After our vacation ended we decided we want to cancel and they told us we have to pay 7k dollars to terminate contract and that we signed on it. The sales team lied to us about the cancelation policy terms just to get us to sign. They were just telling us what we want to hear to get the deal done. They didn't disclose the correct cancelation policy details while signing, and of course we didn't read it word for word until after our vacation ended. We need our down payment refunded and this fraudulent contract to be terminated. If the *** didn't resolve this I will be seeking legal action.MEMBERSHIP SV1-009659
Business Response
Date: 07/28/2022
Due to the complexity of the situation, it is taking longer to resolve. We are actively working with the vacation club to resolve this for the guest.Customer Answer
Date: 07/28/2022
Complaint: 17588951
I am rejecting this response because no refund issued. Business still terminate fradulent contract:
Sincerely,
*************************Business Response
Date: 08/03/2022
Guest was presented a contract for ******************** (UVC) and signed the contract without fully reading the terms and would now like to terminate the signed contract. ******************** of UVC has attempted to work with the guest and the guest is not accepting their offers.Customer Answer
Date: 08/05/2022
Complaint: 17588951
I am rejecting this response because:I was lied to at signing by sales team. Sales team had a tablet in hand for my initials and signatures while they are verbaly telling me what is in each page while signing.Sales team said false statements regarding cancelation policy to get me to sign contract. This is basically fraud.
Sincerely,
*************************
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