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Business Profile

Insurance Companies

Aon plc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was automatically enrolled in my employer's 401k plan administered through ***. By the time I received the mailed information about my enrollment, I had missed the opt-out deadline of 11/08/2024. On 11/14/2024, I accessed my account online and set my automatic contributions to 0%, instead of the 4% I was automatically enrolled at. Following this change online, I called their customer service line to confirm that the change had gone through. The representative confirmed for me that my account was set to 0% contributions. After my benefits start date on 12/01/2024, withdrawals were taken from each of my paychecks starting on 12/19/2024. I noticed this in January of 2025 and called ***'s customer service in 1/23/25 to notify them of the issue, request a stop to withdrawals, and request a refund. The representative told me she could not ascertain why the withdrawals were being made and that I should hear back in about a week. I did not receive any contact until a I received a letter in late February, dated 2/18/2025, from ****, Aon's record keeper. The letter noted the error, but gave no information regarding when it would stop and when a refund would be made. On 2/25/25, I called customer service again and inquired about the refund, again being told that representatives were unsure why this had not been handled and they would put in another note. This occurred again when I called on 3/6/2025 and 3/18/2025. I never received and contact from *** between calls. On 3/18/2025, the representative said my claim should have been handled already and to expect a call by end of week. On 3/28/2025, I called again and was told that it had not yet been reviewed and was given a new task number. I am looking for a refund of the total amount of $375.79 that was taken from my paychecks. I want to ensure that the fees being charged to the account continuously do not affect my refund and due to these difficulties, I would like to close the account to prevent further issues and fees.

  • Initial Complaint

    Date:10/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We canceled our cruise set to sale on 12/26/2024 on 10/11/24 when we found out my husband had mandatory training and work day as a new first responder. *** claims mandatory first responder shifts are not a valid reason to receive my money back when I canceled on well over two months in advanced. I am just looking for my money back when I purchased vacation protection. Every time I call they say we are still reviewing you will hear back in two days and when I email, they say since your case is unique, call us I just want my money back for a trip we are not taking, that I purchased insurance on.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased travel protection for a cruise with this company. When I had to cancel the cruise, I submitted an insurance claim. The claim was submitted on July 9, 2022. I received an email notification from Aon the same day stating that they were in receipt of my claim (attached). Since then, I have followed up numerous times via email and phone to check on the status of my claim. I am just told that they are swamped and haven't been able to get to my claim yet. They direct me to check the status of the claim online, but the status simply shows "assigned" and never changes to "in progress" (see attachment). The amount I'm owed on my claim is $2,425. Their responses indicate it "may take up to 21 business days," (see attachment) but it's now been over three months.

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought insurance from Norweign Cruise Lines through AON. I got COVID and could not make the trip. I submitted all the papers to AON on 6/4 and they said they received everything on 6/24. Their website and phone information both claim that all claims will be settled in three to four weeks. I contacted them again on 7/17 and was told they needed additional time because of all the claims. I contacted them again on 8/19 and was told the same thing. I called again today and was told the same thing once again. I complained that three to four weeks is not two months. They still don't have a date. The claim is for over $8,000 and I am getting nowhere with them. I told them I wanted an exact date when I can expect my money and was told they could not give me one. This is definitely fraud and I want this resolved. Is three anything you can do to assist me in this matter.Thank you

Aon plc is NOT a BBB Accredited Business.

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