Complaints

This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Kemper Corporation has 97 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Kemper Corporation

  200 E Randolph St Sutie 3300 Chicago, IL 60601-6436

  
• 

  Kemper Life

  400 Penn Center Blvd Ste 311 Bldg 4 Pittsburgh, PA 15235

  
• 

  Kemper Life

  1373 Broad St Ste 303 Sutton Plaza Clifton, NJ 07013

  
• 

  Kemper Life

  33 Rock Hill Rd Ste 130 Fl 1 Bala Cynwyd, PA 19004

  
• 

  Kemper Corporation

  104 N 7th St Lemoyne, PA 17043

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  policy: ********** claim: ******** Recently my wife found the policy on my deceased step-father who died several years ago. I was so business I forgot I had a policy on him. I was thinking about it at the time of his passing.In the ****s I obtained insurance on my step father, he never officially married my mother, but he was present in my life from the age of four until his death in 2020.Recently I sent the insurance company information about my deceased step father. I sent his obituary. Then insurance company asked for official proof of his death, it wanted notification from his death certificate. I sent them this. I read that when proof of death is ascertained that is all that is required. Not with this company. I had my deceased mother as a beneficiary. She passed in 2010. She got married in ****s, her last name changed. The insurance wanted official notification of the name change. They even had me prove she died by asking for her death certificate. I sent the requested information. After this, the insurance company wanted to know all his children. Every time i provided requested information the insurance company brings up other matters. I opened the policy and proved he is deceased. Every time I handle one request the insurance company brings up other matters, as if they are the ones who made regular payments. The company was thrilled to take money from, now that I have experienced an actual death it his making me jump threw hoops. It does not want to honor it agreement with me.

  

  Business Response

  Date: 01/30/2024

  Please see the attached letter as a response to the complaint for ******************************* ID ********. Thanks 

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  around December 4th,2023, A company van ran into the back of my parked car, forcing the car into the parking cinderblock in front of the parking spot I was in, causing rear and front bottom/underneath damage to the fender and bumper. I find a police report with *********************, only to find out the company van did NOT have insurance, and the driver did NOT have a license or registration. I have full coverage with Kemper and have been with Kemper for YEARS (3 or 4 I think) and Alliance when they were that company as well. so I have paid them along time over $300 a month for coverage in case something like this ever occurred. fast forward to now, Jan. 19, ****, I'm trying to get my car repaired. it is in the shop, I am paying for ************* which is not cheap, and I work full time M-F 8-5. My mechanic at Auto Collision on Frankford in Carrollton has sent multiple supplements which keep being denied just for the price of the parts, paint, and labor. No adjustor has physically came and seen the damage, its only been AI generated by photos, and they put incorrect information, that i had prior damage on the RIGHT side, which I did not say, I said I had some prior SCRATCHES on the drivers side, which either way, right or left, the damage from this incident is so bad it would need to replace the whole bumper anyway. My mechanic, and two others I have talked to, Are saying they just won't take cars in with Kemper because they pay TOO LOW and the shop won't even make a ***** or even cover all the labor and paint costs etc. I really need this supplement approved for all the money I have spent investing in full coverage over the years with them, and the fact that it WAS NOT MY FAULT and my car was parked!!!! but I got the short end of the stick due to them not having their proper documents needed to be a legal driver on the road. their HORRIBLE at getting things processed in a timely manner, and I will not be staying with them once my current contract is up if we can't fix.

  

  Business Response

  Date: 01/29/2024

  Attached, please find the submitted response letter for this complaint.
  
  

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The claim against a client of Kemper Insurance company was filed back in October 6 of 2023. Kemper Insurance agreed to pay for the damages to my car and the rental car while the car is in the shop being repaired. Kemper Insurance has paid for the repair for the car, but even after 2 months after the receipt for the rental car was sent, the company didn't return phone calls or emails. Later, about 2 months, the company told me the adjuster no longer works for the company and someone else was in charge of my case. So, I had to send the rental car receipt to the new adjuster, and after that, no reply. Whenever I call, I get an answering machine and a promise to call back the next business day, but this has dragged on for more than a month.

  

  Business Response

  Date: 01/26/2024

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:01/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted a cash surrender request since Dec 11, 2023. Was advised by customer service that the processing time for the request is 10 working days. To date it has not been processed. I have called their customer service weekly for a status. Been advised it has been escalated for processing. I have been told it was escalated twice but it still has not been processed. One customer rep refused to transfer my call to a manager when requested. I was told my info was taken and one would call me. I have never received a call back. This cash surrender is highly important and needed to get me approved for the 24 hour long term care needed at a long term care facility by Feb 1. They failed to get the request processed and check in the amount $2131.38 to me by Dec 31, 2023 causing me the inability to get in the long term care facility by Jan 1, ****. I must get in to this facility by Feb 1, ************************************************************************************************** is not received by Jan 29, ****. My family is unable to continue caring for me for I need people at a facility that has the experience to provide the care needed.

  

  Business Response

  Date: 01/23/2024

  Please see attached letter in correspondence to complaint 21150199. 

  
  

  ************************;

  Compliance Analyst 

  Kemper ************ Companies 

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The insured on a policy hit my vehicle. They admitted fault but only covered a partial claim for a back up vehicle. Only covered a partial repairs. and left me with a loss of over $1500 in payments they did not cover. *** spoke with manager and they have left my emails unanswered and have not returned my calls

  

  Business Response

  Date: 01/26/2024

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:01/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an auto insurance policy with Kemper since late 2020. This arrangement was brokered by a local **** firm called Advocate Insurance Brokers. The automatic payment that I had scheduled with Kemper to come directly from my bank account was unexpectedly high for the July-Dec 2023 period. It was raised without explanation from $416.00 for 6 months to ****** for 6 months. I attempted to contact Kemper about this rate change multiple times but was never able to find anyone who would answer that question - always referred to my "Agent/Broker" which is Advocate Insurance and *they* could not get any information out of Kemper either.I was further informed by Advocate Insurance in Nov 2023, that Kemper would no longer be covering drivers in **** and that I must find another insurance carrier. I was already planning to change to another insurance company with the sudden unexplained raise in my rates.I contacted Advocate Insurance and switched to another insurance carrier paid their six month premium and was told that the switch was effective at the end of that day, 12/15/23.I then received an auto insurance card from Kemper in the mail. I called Advocate Insurance and was assured that my insurance with Kemper had indeed been cancelled effective at the beginning of the day, 12/16/23.Then on 1/1/24, I received notification from my credit union that Kemper attempted to withdraw $512.50 from my account. I was charged a $25 fee by MACU because I had insufficient funds to cover it. I texted Advocate Insurance on Jan 2nd and they got back to me on Jan 3rd. They informed me that my policy had not been "fully closed" and was now taken care of.I received a notice of cancellation from Kemper by mail on 1/8/24. Then I got an email informing me they will take $25 on Feb 1st. My records show they also took $25 on 1/3 and another on 1/5.I want this policy closed and a refund for the $50 wrongfully taken and an additional $25 for the bank fee since this was Kemper's fault.

  

  Business Response

  Date: 01/17/2024

  Hello ******************

  Thank you for taking the time to write a review about your experience. We're sorry to hear about your negative experience.

  It's definitely not the experience we want anyone to have. We would like to assist you further, but are in need of further information. 

  We have sent you an email and will await a response. Thanks.

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 21138556
  
  I am rejecting this response because:

  I have just responded to the company's email asking for my policy number and I am awaiting their further response to this.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/19/2024

  Hello ******************,
  Thank you for taking the time to write a review about your experience.
   We're sorry to hear about your negative experience. It's definitely not the experience we want anyone to have.
   We have escalated your concerns for review and someone will  be in contact soon. Thanks!

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company yesterday, 01/09/24, to have my policy reinstated, gave them authorization to deduct the amount from my bank account, authorized to set future payments on autopay, which would be on 02/09/24 and so on. Unfortunately, due to an error on their end, the autopay apparently processed today again, on 01/10/24. Over $600 being deducted from my account in less than 24h without my authorization. I never authorized a payment to be processed on 01/10/24, and the autopay is set for every 9th of the month. The company wants me to sit and wait for them to take the money out of my account, and then maybe they will refund me?! Having to wait at least **** business days?! I gave them authorization ONLY to pull out the amount agreed to on 01/09/24, then every month after on the 9th. Never authorized them to take the amount today. I have bills to pay, and I cant say Im sorry to my bills. My rent is due on the 15th and now I will have to tell my landlord Im sorry, how about the late fees of my bills? Who will be responsible for that?!

  

  Business Response

  Date: 01/24/2024

  Attached, please find the submitted response letter for this complaint.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/29/2023 Took truck to Ram dealership for engine light and was contacted about contamination of diesel. Filed a claim on my work truck on 12/1/2023 for contaminated diesel. Claim manager sent out an adjuster representative to take a sample of diesel from my truck on unknown date in December 2023. ****** said to be not contaminated however dealership sent photos of contamination in fuel filters, clearly showing contamination. Sample was said to be taken after high pressure fuel pump, not from the tank or before filtration. Spoke with claim manager and disputed decision and asked for a second test to be taken from the fuel tank. Have phoned & emailed claim manager ********************* and her manager ***************************** several times with no response. Tried speaking with *********************** who is a manager over both staff members. No luck with that. I have not had my truck now since 11/29/2023 and is now 40 days later. No one will return my emails or calls and let me know where the claim is at or if they will take a second sample and honor the claim and make repairs to my vehicles fuel system.

  

  Business Response

  Date: 01/16/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/17/2024

   
  Complaint: 21116932
  
  I am rejecting this response because:

  I did not authorize a teardown/diagnosis at the shop

  I simply asked for a second sample to be taken from the fuel tank, to show where the contamination started. 
  

  Whats the point of having full comprehensive insurance if you can use if it something like happens outside of my control?

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/25/2024

  Attached, please find the submitted follow-up response letter for this complaint.

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit by a drunk driver who had Kemper Insurance back in end of March 2023. We opened a claim and have the worst time ever getting a hold of the adjuster. We keep getting the run around. They claim they cannot pay out my car until the other (2nd person whose car was also hit) person calls Kemper to state that they do not want/plan to open a claim. It's been almost a year and we have only spoken to the adjuster TWICE. We always get sent to voicemail. This is extremely saddening and a waste of my time. We've left countless voicemails and nothing. My claim number is 23-123-6048-45

  

  Business Response

  Date: 01/12/2024

  Attached, please find the submitted response letter for this complaint.

  Customer Answer

  Date: 01/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was hit by someone that has their insurance called to file a claim took down my information. Sent my a contact person *************************** once I was finally able to get in touch with her she told me that they would send someone out to look at the damage. They show up take pictures and tell you they will send you the estimate never get it then I get a check in the mail to fix the car take call them back because I never heard anything and all of a sudden had a check. Once again called and finally got a call back the next day they said to take it to a repair shop and then I asked about a rental car as they tell me that I have to pay out of my pocket and they will refund it to me once everything is finished. Call to get them to schedule the rental car other wise you cant get it at the price they will cover a day. Once again it will take another 24 hours to get a response. This is by far the worst insurance company that I have ever had to deal with.

  

  Business Response

  Date: 01/12/2024

  Please see the attached response for file ********.