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Business Profile

Insurance Companies

Kemper Corporation
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Kemper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 647 total complaints in the last 3 years.
    • 151 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had my car policy from Kemper (Policy No ***********, Effective Date 08/05/2022; Expiration Date 02/05/2023) and then in October 2022 I switched to another insurer. My Kemper policy was active for just two months and I asked Kemper to cancel it and provide me a refund for the unused period. Policy cancellation was done on Oct 5 (I have a document on hand) and I was told that a refund check will be sent in 3 weeks. In 4 weeks (Nov 9) as I haven't got any checks from them I contacted Kemper **************** and was told that a new check will be issued and I have to wait another 3 weeks. Later 4 weeks in December I contacted Kemper **************** one more time and again I was told that a new check will be sent in 3 weeks. On Jan 6 I contacted them again and one more time I was told to wait another 3 weeks. Today is Feb 1, 2023 and I still didn't get my money back. As for me, this means Kemper behaves just like a scammer and is not willing to refund my $607 (!!!).

      Business Response

      Date: 02/13/2023

      Please see the attached response for file ********.

      Customer Answer

      Date: 02/21/2023

       
      Complaint: 18964983

      I am rejecting this response because: With all due respect I can't trust the case is resolved till the moment I have my refund on hand. As I already was promised 3 times by the Kemper's **************** that refund has been issued and I just need to wait.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kemper insured driver rear ended my car in October 2022. My car is a total loss. I've been calling KEMPER for more than a week to get the update on the claim as it has been 4 months and I have no car and no compensation for my loss. The adjuster is not returning my calls or responding to my emails. I call and call and no one can seem to help. This is outrageous and I don't know how this insurance company is allowed to conduct business in this manner. ******* lives have been destroyed because KEMPER is not making payments on claims and not being very responsive.

      Business Response

      Date: 02/08/2023

      Good afternoon,

      Please see our response for file 18961941.

      Please let us know if further assistance is needed.

      Thanks,

      Regulatory ************************************************************************************ 35203
      ************
      **************************************

       

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint is about my car being towed to a tow yard because my insurance failed to get to my car after waiting 2 hours a police officer towed my car to a tow yard because I was not in a safe place my insurance insured me after filing a claim that they would tow my car out of the tow yard to a designated place where they would overlook my car to make sure that it had not been in an accident once that was complete they told me they would tow it to ***************** **** where I purchased a car so maintenance can be further made after waiting almost ************************************************************************************************************* the tow yard $1,300 later I am going through very bad hardship as I have been a paraplegic for 20 years and I drive Uber for my living expenses now I cannot get out my car because I will probably lose it because I don't have the money to get it out they made promises that they would take care of me I've had this insurance for ************************************** and honor their word

      Business Response

      Date: 02/09/2023

      Attached, please find the submitted response letter and supporting document for this complaint.

      Customer Answer

      Date: 02/10/2023

       
      Better Business Bureau: I do except  the response 

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:01/31/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Kemper provided Commercial Auto Insurance to a client in **********. This person ran a redlight causing an accident and has admitted in writing that this was his fault. Kemper has elected to ignore the evidence and per **************** law has a contract with the insured to accept liability for accidents caused by their client. I have reached out numerous times for resolution including the client who has reached out repeatedly admitting fault. Kemper is not willing to pay for damages under their contract with the client and has informed me to take it up with my insurance which is not the way the Law works. Regardless of factual proof and admitting guilt Kemper is both denying the statements of myself and their client who they insure. After talking with body shops here in town this is common business for Kemper and they are known to deny claims consistently even though they are the insurer of the one who is at fault. the accident happened on 10/30/2022. I filed the claim 11/1/2022. I have sent emails with proof and provided many unanswered phone calls to the agents. ************************* the Kemper Commercial Claims Manager answered once and proceed to yell on the phone claiming I have no case and written messages don't mean anything and that I need to file with my own insurance. ********************* the agent handling this claim has muted all discussion has been ignoring the factual truth of the claim. This company should not be allowed to provide auto insurance if they have no intention to owning up to the risks that happen with providing said insurance. I have been very patient in my dealings with Kemper and they would rather fight a losing case on their end rather than accept proven fault and honor the insurance laws of **********. It is time the BBB looks into this company and the frauds they are committing against innocent people.

    • Initial Complaint

      Date:01/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Claim Number: DX2311344939 Kemper insurance claims department is very unprofessional and unresponsive. My car was hit by a Kemper Corporation insured driver on 12/09/2022. The Kemper insured driver admitted fault to the police and was given a ticket to appear in court. On 11/16/20222 I called Kemper insurance company to file a claim. The claim adjustor came out and did an estimate of my car which was $3550.00. The collision Center sent a supplement in 1/17/2023. The adjuster had to come back out and re inspect my car for a part I told them about when Adjuster ****** called and asked why I couldn't drive my car away after impact. I have been missing work and having to borrow others cars just to keep a float since they don't cover rental cars. You have to pay out of pocket. This has really taken a huge tole on me and my family. My car has been sitting for months with no resolution. There driver hit me 12/09/2022 my car is still sitting at the collision center as we speak. This has caused a lot of pain and suffering. I need therapy due to this nightmare. I have to email *************************** who is suppose to be a manager to get any type of update's. I will also be filing a complaint with my local State Insurance Commissioner. This is totally unacceptable!

      Business Response

      Date: 02/03/2023

      Attached, please find the submitted response letter for this complaint.

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a call from a Kemper Insurance adjuster, claiming that one their clients filed a hit and run complaint, I was driving my car, that is under my sons name, when they said this happens, I talked to my car insurance provider, and also talked to Kemper insurance and told them that this could be a fraud from Kemper Insurance Client, my car is in an intact condition, but they keep claiming something never happened, now they have placed my son into debt collection, trying to collect the damages that their client is arguing they had.. I have told them to show me a police report, pictures of their clients vehicle being hit, but they have denied it, advising me to hire an attorney, now the collection agency is trying to intimidate me with letters, certainly Kemper Insurance is without proof trying to collect money from something that never happened.We can provide pictures from my vehicle, from months before, because my car was vandalized, and then repaired, but the rear bumper where Kemper is claiming that I hit their clients car was not repaired at all, and its in its original condition since we bought it. Our car has its just a couple of scratches from someone hitting their front plate frame to our car and its very small, and this is the way we bought it, and have pictures available. Kemper is constantly calling us from different numbers trying to collect something that never happened.

      Business Response

      Date: 02/02/2023

      Good afternoon,

      Please see our attached response for file 18901034.

      Please advise if further assistance is needed.

      Thanks,

      Regulatory ************************************************************************************ 35203
      ************
      **************************************

    • Initial Complaint

      Date:01/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Car vehicle was hit by the policyholder of Kemper Insurance and they want allow me to file a claim on this insurance holder I have received the policeman report with all information on the Report and we have Damage done to our car. My Daughter was driving and my grandsons was in the back seat. To my understanding the insurance company is supposed to cover all damages. *************************** is the ADJUSTER THAT WILL NOT TAKE ALLOW TO LET ME FILE A CLAIM AGAINST THE POLICY HOLDER. I WAS TOLD TO CONTACT YOUR COMPANY. PLEASE HELP ME WITH MY GETTING KEMPER INSURANCE COMPANY TO PAY FOR THE DAMAGES

      Business Response

      Date: 02/01/2023

      Attached, please find the submitted response letter for this complaint.

    • Initial Complaint

      Date:01/23/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot get in contact with my adjuster or the supervisor on my claim. My car got picked up before I released it.

      Business Response

      Date: 02/02/2023

      Good morning,

      Please see our attached response for file 18884894.

      Please advise if further assistance is required.

      Thanks,

      Regulatory Administration
      2201 ********************************************************************
      ************
      ***************************************************************

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      09 JAN 2023 we hit a puddle in *****************, ** on **************. 3 Miles later, our car stopped working. We had it towed to a shop, and called the insurance to tell them about the issue. The mechanic said we need a new engine, $20,000. We spoke with the adjuster who told us an appraiser would go to the shop and assess the damage and someone would get back to us. We are going on day 12 now with no answers and we cannot reach anyone at Kemper who will take our call. I have left numerous messages with our adjuster and his supervisor, stayed on hold for more than an hour and still no luck getting a payout to replace our engine. We need our car.

      Business Response

      Date: 02/01/2023

      Good afternoon,

      Please see our attached response for file 18884300.

      Please advise if further assistance is needed.

      Thanks,

      Regulatory Administration
      2201 ********************************************************************
      ************
      ***************************************************************

    • Initial Complaint

      Date:01/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have a vehicle at our shop that has been here since 10/3/2022. Kemper is now telling the customer that they are not covering rental any longer. This accident was not her fault and the issues that have caused the delay in repairs are with ************** and the miscommunication between them and Kemper. ************************* and Kemper/************** didnt even come to an agreement on the repairs until ******* 13th 2023. We have provided a timeline to ***********************, Shelithea *******, ************************* and the customer on the dates of communication and they are still telling her that Kemper is no longer covering the rental. But to be perfectly honest there is no communication from Kemper to the customer or our shop. *************** has tried reaching out to multiple people within Kemper, that has been assigned to her claim, but nothing is getting resolved. Before the claim was passed to ********* the claim was under *********************, *************** tried over 40 times to get him on the phone, with no response, to ask questions about the repairs and process and how to move forward. The only reason I even got them to respond early ******* is because of an email I sent to listed above within Kemper. The bottom line is that we ALL need to get this customer taken care of! That should be ALL of our goal but from what we see of Kemper Insurance that is not the case.

      Business Response

      Date: 02/02/2023

      Attached, please find the submitted response letter for this complaint.

    Kemper Corporation is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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