We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Market Analysis

Go Changed Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Analysis.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been using the changed about to pay of debt and save money well when I tried to cash out my 225 dollars in late may they refuse to send me my money and keep giving excuse this has went on long enough I have not been able to speak with anyone except through email

    Business Response

    Date: 07/24/2024

    Currently there is a nationwide freeze in funds with partner banks due to a bankruptcy occurrence with our technology partner Synapse. We've communicated to all Changed members that we are doing what we can to get users funds back as soon as possible. We also have created a status page on the issue which is updated on a weekly basis.

    ******************************************************************

    We have updated this member and all members utilizing the platform about this matter. We plan to distribute funds once banks unfreeze them.

    Best,

    ***********************
    Founder

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Changed *** is an app that allows you to connect your banking accounts to their app and each purchase you make, rounds up and then the additional amount goes to paying off debt youve linked to Changed. Since May 2024 Changed has claimed they are no longer able to do transactions and they are working on it, its a tech company and its literally been almost 2 months. Seems very suspicious. I emailed asking to close my account and be refunded the amount I have in my stash since its not able to be paid out to my loan I have linked. I received an email back saying they werent able to refund me due to their issues. My bank recommends this app and even waves the annual fees. But since the app has taken money from peoples bank account and now claims they cant do any type of banking transaction, this is very alarming to me. People have money sitting in this company.Its a tech company, with many vendors, its been almost 2 months of them sending emails claiming to be working on the issues. Something isnt adding up.

    Business Response

    Date: 07/01/2024


    Currently there is a nationwide freeze in funds with partner banks due to a bankruptcy occurrence with our technology partner Synapse. We've communicated to all Changed members that we are doing what we can to get users funds back as soon as possible. We also have created a status page on the issue which is updated on a weekly basis.

    ******************************************************************

    We have updated this member and all members utilizing the platform about this matter.

    Best,

    ***********************
    Founder
     w: gochanged.com

Go Changed Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.