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P & K Research Corp

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/16/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 29, 2024, I was scheduled for a taste test named, "Chiffon," at P&K Market Research for February 16, 2024 at 4:30pm (proof attached). I received a reminder email on February 15, 2024 as well as a text reminder also telling me that "No-showing to this appt may result in a 6-month suspension from participation. (proof attached)" Today, on January 16, 2024 at 11:58am I received an email and text telling me that I was cancelled. I then attempted to call in and received voicemail boxes and no help. I then received a text message saying, "Hello, again we do apologize for any inconvenience. Testers are informed and agree to our cancellation policy before agreeing to participate in our studies. Our clients do not offer compensation for cancellations.(proof attached)." I continued to text and received a message: "Hi *****, again I apologize for the inconvenience. I understand how a study cancellation would be frustrating for our testers. At this time, your appointment has been cancelled and we have notified you within an appropriate amount of time. Feel free to check our website for future survey opportunities. ******** Services Manager. (proof attached)" I then logged in my account, and my account had been closed and called in and this was confirmed. So, it's clear P&K Research creates this culture of fear where they will suspend you for 6 months if you don't show up for an appointment, but when they cancel with not only less than 24 hours, but within less than 5 hours, there is zero compensation, zero phone calls, zero explanation, zero return calls, and retaliation by ending my participation for saying something. They also deem it "appropriate" to cancel on someone within this timeframe. For this highly unprofessional, unfair, unethical, and the inconvenience this created for me after clearing my schedule to be there only to be cancelled on, I demand the $50 this study paid as well as reinstatement to my participation at P&K Research, and an apology.

    Business Response

    Date: 06/27/2024

    That the issue was taken care of and ************ had knowledge that will in voicemails.
     
    Thank you!
     
    Customer Service Team

    Customer Answer

    Date: 06/27/2024

     
    Complaint: 21305739

    I am rejecting this response because:  this response is 4 months after my initial.complaint and doesn't in anyway address the issues I raised.  I still have not received the $50, I still have not received an apology, and I still have not been reinstated as a participant at their company.

    Sincerely,

    ***********************

P & K Research Corp is NOT a BBB Accredited Business.

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