Reviews
This profile includes reviews for Rate's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 109 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBen D
Date: 05/01/2023
5 stars********* was awesome to work with! Made the entire process easy for us. Thank you so much for helping us get the house we loved!Review fromRyan H
Date: 04/26/2023
5 starsThey were great, I was kept aware and up to date on any changes through the process of buying our home. Discussed which avenues to take to benefit me. Professional group of people working to take care of me and my family. Happy home owners!Review fromMichael R
Date: 03/29/2023
1 starMichael R
Date: 03/29/2023
I was in contact with ************************* the mortgage lender, he provided me with an approval letter with the closing conditions for the property I purchased, which I was able to fulfill on my own without cosigner. July 1st the approval letter was sent to me and my realtor with only my name and conditions .I asked ***************** can we close by the 15th of July end of July 21 days of signing, July 13th I paid for appraisal for the home and had inspection before then, at this time I'm the only one on contract. July 7th He called me badgering me stating why he was chosen to be the 3rd person to come to to get a loan for the home!!! Then he called me realtor and chewed her out also about it, we were feeling terrible about dealing with him.Also he kept losing my paper work up I had to resend it in and kept getting my income information mixed up, next thing I know he calls and text on the July 21st saying he needs to ask my wife to contract we were very upset about the situation, if we had known earlier in the case we could've chosen a home in my budget just for myself, caused lots of issues in marriage now. He refused to put my ethnicity on application I felt I was discriminated against. My contract needs to be revised I'm paying more than I should for my mortgage. Very bad experience for me and my wife. Pray no one else has to go through this hassle
Rate
Date: 05/16/2023
Thank you *********************** for taking the time to submit a review, we truly value your opinion. We regret that you did not have a positive experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact ** at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromCasey P
Date: 03/21/2023
5 stars******* helped us with refinancing a home, then again with purchasing a new home in two different states. Those were two very different market environments and each time she thoroughly explained our options and we were comfortable and confident in the rates she secured for us. Beyond just the rates, she is incredibly timely, very well versed in VA loan idiosyncrasies, and strategic in her approach. We will be using ******* and Guaranteed Rate for all of our future loan/ refinancing needs.Review fromAshley M.
Date: 03/15/2023
1 starAshley M.
Date: 03/15/2023
I was in contact with *********************, the branch manager, about getting a mortgage loan. He provided me with a pre-approval letter during the phase I was looking for a new home. Once I found a home, I asked him about interest rates and also informed him that I was checking with a few other lenders to get the best rate. I decided to go with another lended to get a lower interest rate. A week before my closing, *** checked in to see if I found a home yet, so I let him know I selected another lender.He emailed me back and said "I had your loan ready to close why would you go to another lender? Especially after the time I put in on this one?" I was very frustrated how unprofessional a branch manager was to me. I did NOT have a contract with him or disclose any info about the home I was buying for him to have a loan ready to close. As a buyer, I have the right to check with a few lenders to get the best interest rate and should not be guilted for using his time. If you are looking for a mortgage lender, stay away from guranteed rate. They are unprofessional.Rate
Date: 03/21/2023
Thank you ***************************** for taking the time to submit a review, we truly value your opinion. We regret that you did not have a positive experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromDenise B
Date: 03/14/2023
5 stars***********************, our loan officer, was wonderful! Everyone on the team worked so hard to get us through the buying process. They communicated well and helped us through every step. I highly recommend this company.Review fromBen A
Date: 01/25/2023
5 stars***************** is the best! I have done about a half dozen loans with them and he is the greatest person I have dealt with for loans.Guaranteed Rate loan is easy and we recommend them.Review fromFrancis D
Date: 01/01/2023
5 starsI just recently closed on my first house. Guaranteed Rate was excellent, and my loan representative, *************************, was incredibly helpful. He knew every step of the process like the back of his hand, and I could tell he really cared about his clients. Because of Guaranteed Rate and *******, a major life event that should have been stressful was not. I can't say enough good things about my experience with this company.Review fromHeather K
Date: 12/30/2022
1 starHeather K
Date: 12/30/2022
I don't give them ANY stars, if I could I would give a million negative stars. They decided when to set up my property taxes that was incorrect, caused my escrow to appear underfunded, my first property tax payment to be late and late fees - which I made THEM pay - and have lied to me on multiple occasions. As of this writing, 12/30/22, they are still giving my the run around and my issue is still not resolved!I am a first time home owner and they have made the experience absolutely AWFUL!!!DO NOT USE THEM THE ARE AWFUL, RUDE AND UNPROFESSIONAL!!!Rate
Date: 01/04/2023
Thank you ************************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and we are sorry to hear that we missed the **** with you. We want to do all that we possibly can to resolve any outstanding issues. At your convenience, please contact us at *************************************** or ************, M-F 8:30am-5:30pm (CST). Please ask to communicate with a manager if you are not getting satisfaction.Review fromC. F
Date: 12/13/2022
1 starC. F
Date: 12/13/2022
It was the worst experience I've ever had with a lender. my last 2 lenders were amazing! *** and ***** are rude and unprofessional to young folks like us. They speak like we know mortgage lingo and when you ask for clarification, they talk down to you. Now I held back and debated about writing this review but decided others needed to know. I received spam from them a few weeks ago and kindly asked for them to remove me from their list as I didnt have a good experience. *** then responds saying how I was a terrible client, he wished he never helped us etc, you know what ***, I should have walked away and used your competitor HomeBridge, my neighbors all love their lender and had no issues. We didnt have a good time with them, I tell everyone to stay far away. We went all the way far as signing of the closing disclosure the next day they told me, closing was delayed multiple times, funds missing and or added last minute, sat at the closing table for SIX HOURS! Unread emails, calls and texts. Everyone that worked with ***, like Underwriters, document processors were all fantastic! Our entire experience was a nightmare & every month I pay money to GR and I regret using them and hate giving them my money, thanks for selling my loan to someone else so I dont have to deal with you.Rate
Date: 12/15/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/15/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/15/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/19/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/20/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/20/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/20/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/21/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/21/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/22/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 12/22/2022
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.Rate
Date: 01/01/2023
Thank you ********************* for taking the time to submit a review, we truly value your opinion. We apologize that you have gone through this experience. We take pride in providing outstanding service, and were saddened to hear that we missed the **** with you. We would appreciate the opportunity to learn more about this situation. Please email us at *************************************** so that we have the opportunity to address your review. We would honor the opportunity to better serve you in the future.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.