Reviews
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Customer Review Ratings
Average of 109 Customer Reviews
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Review fromAmanda C
Date: 08/31/2022
1 starAmanda C
Date: 08/31/2022
It was the worst experience I've ever had with a lender, borderline traumatic. Initially we all signed the sale contract as a conventional loan, our loan officer included, and all was well. Then our realtor called and said that our loan type was put in as an *** loan when we had a preapproval and signed contract for a conventional loan, that made us in breach of contract so our seller backed out. Our officer ********************* said that it would be extremely hard to get a conventional loan, even though we already had a conventional preapproval. I had to beg her multiple times to change the loan type back to what we we pre-approved for, and almost had to find another lender. When she did finally change it, she had our mortgage insurance as a single premium, increasing our closing costs by almost 7k. Eventually after begging and literally typing prayers to her email, she "found" an option that was less than the *** loan over all, with only a $600 premium. She blamed her error on us and said that we never asked for a conventional loan for that property, even though that was the only preapproval letter we had gotten for that amount and she approved the use of that letter for future properties. I apologized and took the blame just to move forward. I actually called a therapist after the 2nd time our loan was suspended the day after we were scheduled to close because more documents were needed, which made us in breach of contract again so our seller backed out a 2nd time. I was ready to give up when our seller backed out a 3rd time 2 days after our scheduled closing date because our loan officer sent an inaccurate group email to our whole team including the seller's agent illegally disclosing private information, stating the amounts we owed on certain accounts, our DTI, and credit score, which were all inaccurate. She also stated that we didn't have the required funds to be approved- but we had those funds. We're traumatized, and still scared to celebrate 2 days after closing.
Rate
Date: 09/08/2022
******, we thank you for your business and for your feedback. We are sorry that the process was stressful for you and for any clerical errors that occurred. While your new home loan has funded, we remain available to you. If there is anything that you would like to discuss, don't hesitate to contact us - ************* CustomerCare@********************** ************** (Monday-Friday 8:30am-5:30pm CST).Review fromDeborah R
Date: 08/27/2022
5 starsWow! ***** and her team were able to get us to close in nine days! Yes, nine days. Thank you for a flawless finish at Guaranteed Rate.Review fromHeidi S
Date: 08/26/2022
5 starsI worked with ******* and his team in July and WOW what a great experience... they were professional and friendly.. answered all my questions quickly and made the entire process smooth from application to closing !! I highly recommend ******* and his team at Guaranteed Rate.. purchase .. refi.. they know it all !!Review fromOrlando F.
Date: 08/23/2022
5 stars*********************** and his team were amazing. Walked me through every step.Made my home-buying experience easy!!Will definitely use your services in the future.Thanks Guarenteed Rate!!!Review fromCharles A
Date: 08/23/2022
5 starsWe had failed at 2 other mortgage companies , thankfully ***** and his team came through and got us our much needed mortgage ! ??Review fromJarrett M
Date: 08/20/2022
5 starsThe short version is that I was able to close on my mortgage, but compared to friends and family my experience was much less stressful. From the very beginning, *** and her team worked to make this as easy as possible for me. I was able to get my pre-approval quickly and we started on the paperwork right when my offer was accepted. Ther were some hiccups along the way, but they were able to guide me through the process and made sure that there was enough time for me so I didn't have to scramble to take care of everything at the last minute.Review fromCharm R
Date: 08/17/2022
5 starsThey handled everything we needed or directed us clearly on what to do. They also did an amazing and courteous job keeping us on track to be sure they got the information they needed to do their best for us. Whenever we had a question or didn't understand what to do next, they were quick to help, even if it was someone else's responsibility. I will not hesitate to work with Guaranteed Rate on our next purchase. It's a relief knowing we have a solid Go To now for all our real estate loan needs.Review fromHolly S
Date: 08/16/2022
5 starsExcellent service! Fast, efficient, and friendly! Would gladly recommend to anyone!Review fromBRENT W
Date: 08/16/2022
5 starsI had a really great experience working with ********************* and his team. Being a first time home buyer, it was new territory for me. I Truly felt that I was in great hands every step of the way. From the offer to closing day. They were extremely diligent and always helped me with any questions or concerns I may have had. I truly felt I was in great hands and cant thank them enough for working so hard and making this as smooth as possible for me.Review fromPatricia R
Date: 08/08/2022
5 starsPatricia R
Date: 08/08/2022
I wanted to let you know how happy my husband and I were working with *******************************.The loan process is very stressful, and I dont know how you all stay sane. ****** was detailed, professional, thorough, helpful, and friendly. It felt like I was working with a friend. He always took my call, and if he didnt have an answer, he would tell me so, then find the answer. He let me know when responses needed to be timely, or when we had more time. At the beginning of the process, we explained that we wanted to end up with a mortgage payment near what we were currently paying. ****** never tried to push us into something else, and delivered exactly what we asked.We also appreciated ******s creativity, as he and your team found the best option for our bridge loan.We love our new home and know that without the bridge loan, we would not be in this home today. You have a gem in ******, so please convey our extreme satisfaction to him. I would give him 5 out of 5 stars.Rate
Date: 08/16/2022
We are thrilled to hear our service met your expectations. Thank you for your business. The Customer Success Team
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