Online Retailer
Elysium BikesInformation and Alerts
Alert Details
This business has 1 alert.
Alert
In May 2023, BBB investigated Elysium Bike's business practices. This investigation was prompted by a scam tracker submission regarding a consumer attempting to purchase a bike from the business, but decided not to as they requested payment in either a bank transfer or via bitcoin. This seemed sketchy for a payment for just a bicycle website online.
The address listed does not seem to be a trusted location for the business. Please be aware that scam online retail businesses use false addresses to make their website seem legit. Please check the address by doing an online search.
There is no SOS report located in IL.
Please see the BBB articles regarding warnings about online retail scams, with tips on how to spot a possible retail scam, here.
On 05/24/2023, 06/08/2023 and 06/08/2023, BBB requested additional information. As of 6/14/2023, BBB has not received any response from the business.
Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of Elysium Bikes business practices.
Important Information
Advertising Review
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements
On 05/24/2023, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.
The business advertised the following product on their website:
https://elysiumbikes.com/product/specialized-turbo-tero-4-0-eq-2022-for-sale-online/
Specialized Turbo Tero 4.0
$5,200 $4,700
The BBB Code of Advertising States:
2. Comparative Price, Value and Savings Claims
BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.
2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:
2.1.1 Their own former selling price;
2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or
2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).
2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.
2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.
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