Complaints

This profile includes complaints for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mac Properties

  1364 E. 53rd Street Chicago, IL 60615-4046

  
• 

  Mac Properties

  350 E Armour Blvd Kansas City, MO 64111-1288

• 

  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management office at Solstice incorrectly charged me multiple times. The recent two times in 2022 are: 1) They charged me garage fee even though I have documents showing the garage fee was waived during my rental term. 2) They sent me a charge for "replacement of ****** door and griddle" six months after I moved out even though I did a walk-through with the building personnel at the time of the move-out and was told everything was fine. I'd like to file a complaint to the company but cannot find any contact information about these issues.

  

  Business Response

  Date: 12/27/2022

  ************* was a resident of ******************** for almost 4 years. Parking was added and there was a 6-month concession granted. ************* terminated the parking at the end of the 6-month concession and was not charged for any parking in 2022.
  
  We have no record of a pre move out walk through. There was damage to the griddle and the charge for repair was added to the ledger within 30 days of move out as per the RLTO.
  
  As a goodwill gesture, the charge has been removed from the ledger.
  

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac Properties (The **********) is a horrible maintained building. They take no responsibility or liability for anything that occurs in this building including the safety of the tenants! *** complained to them on several occasions and nothing is done about my concerns. My car was broken into twice in a parking lot that I pay $140 a month to the Mac Properties and they said they have no liability but they will have you car towed if you dont display a parking pass! They dont clean the parking lot at all the glass from when they smashed my windows is still on the ground! They collect your money but dont want yo have any responsibility for your vehicle. They took away our parking which was behind the building to sell to the gym thats next door! (there was safety there as they have cameras), again, no consideration or concern for the paying tenants in this building! They expect us to pay but they dont want to make sure we get what me need! The dryer in the laundry room caught on fire, my clothes burned, the fire department and police department came out. When I reached out as they NEVER reached out to me, again they said they arent responsible for any damages that occurs in the laundry room!!! It was their dryer/s, in their building that caught on fire but they once again said they arent liable for the damages. What if the building burned down, are they not responsible for our lives!!! Last, the elevators in this building are always OUT OF ORDER!!!! Every other week one or two of them are down for days at a time!! I have a serious heart condition in which they are aware of, I had to walk up six flights of stairs which was a lot of stress on my heart and lungs! Mac Properties need to be held accountable for these things and all other concerns/complaints brought against them!

  

  Business Response

  Date: 12/14/2022

  We understand ****** frustration at having her car broken into 2 times. She does have a *** and her car was targeted because of that.There is a rash of car break ins for ***s across the country.
  The parking lease, though, clearly states that the lot is not monitored, outdoor, and we are not responsible for vandalism or theft of vehicles.
  
  Mac Properties did offer to allow ***** to terminate her parking lease without the 30 day notice required if she wished to park elsewhere.
  
  We will go to the lot today and inspect for any broken glass. If there is any, we will make sure it is cleaned up immediately.
  
  There was an issue with a dryer that ***** used, but we were in constant communication with ***** and offered a $100 credit to her ledger to help cover the cost of the damaged items, but she opted for $100 to added to her laundry card. We added the money to her laundry card on November 18th.
  
  As for the elevators, we do not have any reports where all elevators were not functional, and residents were made to use the stairs. We did have an issue with one of the elevators and had to wait for our vendor to order a part for repairs. This issue has since been resolved.
  
  We will reach out to ***** to see if there is anything further we can assist with.Tell us why here...

  Customer Answer

  Date: 12/15/2022

   
  Complaint: 18557318
  
  I am rejecting this response because:

  December 15,2022
  
  Im rejecting the Businesss response as they arent telling the complete story.  I dont recall them offering me the option to terminate my parking lease, what I do remember is Mac Properties being very adamant that they were NOT liable for the damage to my vehicle in their parking lot that I pay $140 a month to park in.  Also, it shows that Mac Properties does not show much concern about their tenants as I do not drive a **** I drive a ******* but those are also part of the rash thefts, I just wanted to clarify that.  Why would I terminate my parking when its hard enough to find parking due to they gave away our parking in the back of out building so that the retail space (a gym) could pay them more for parking.  They gave me/tenants the option of parking 2 blocks away from the building I/we reside in and pay $25 month for parking or we could take the parking across the street from the building we reside in for $140 a month.  The initial reason I took the apartment that I resided in is because it had parking in the rear of the building, because of my health condition parking 2 blocks away was not going to work for me.  I made that very clear to Mac Properties at the time they were terminating our parking.  I even reached out to Americans with Disabilities ***** to explain what was happening and if they could help me.  They reached out to Mac Properties from my understanding and Mac Properties responded with theres nothing they could do. 
  In regards to the Mac Properties checking the parking lot for glass, its not If there is any, it is glass, its the broken glass from the first and second time they broke into my car.  Im also not the only tenant this has happened to.  I reported this to Mac Properties several times and they stated someone would go over and clean it up, but in didnt happen, now that Ive taken my complaint/s further they want to clean it up immediately! This shouldve been done after the first break in. 
  After my car was vandalized the second time, I reached out to Mac Properties again to see if we could come to some resolution and again I was given an apology but was told they arent liable for my damages. I stated how can they not be liable for a parking lot where we pay them Mac Properties to park??? Its their lot, they collect the money.  They didnt even bother to contact the police or ask me if I contacted the police so that they could at least investigate. Mac Properties is in the business of making money and thats it, they have no concern for their tenants.  I then asked if they could allow me to park in the back of the building again as I know there are several residents that still park there.  I was told, there arent any spaces available because of the reserved spaces for the gym.  That gym has parking spaces in the back of the building I pay rent to live and they take the parking on the streets which leaves the tenants of The ********** ( a Mac Property) to find parking anywhere which includes blocks from where I/we live.  This is totally unacceptable.  Im sure Mac Properties can find me a space in the back of the building in which I reside for the same amount of money $140 Im paying for parking now and not the inflated amounted theyre charging the retail space.
  Regarding the dryer situation, Mac Property was NOT in constant contact with me, please dont insult me with telling lies, I ask that you dont do that!  I had to contact them and it took a few days for them to get back to me. Yes, Mac Properties offered me $100 for my clothes that BURNED not scorched but BURNED in their dryer, my response to them was that was unacceptable, my articles of clothing that were destroyed where worth a lot more than $100.  Mac Properties then responded again that they are not responsible for any damages to clothing in the laundry room and that they were being generous, nice, and/or accommodating by offering me that because they didnt have to. It was basically a take it or leave it so I said put the $100 on my laundry card but that didnt mean this matter was over nor resolved by any means! I seeking to be reimbursed for my damaged items.  Mac Properties is well aware of the issues in the laundry rooms.  They are aware that every week or so there are washers that are out of order and the dryers dont work well either.  They know this because I have called and complained about this several times as well.  There was a time where one of the property managers had to come over to the building because the washers and dryers stopped working in the middle of myself and another tenant doing laundry.  She put $50 on each of our cards for our inconvenience but that didnt solve the issue of the fact wed had clothes that were soak and wet. 
  As for the elevators, Im not sure why other tenants didnt complain when all 3 of the elevators were down but the date of that incident was Saturday, December 2nd.If they reach out to the young lady who was on the desk on that day in the evening, Im sure she can confirm this, I was also with someone who was concerned about me walking up six flights of stairs due to my health condition.Yes, you do have an issue with the same passenger elevator thats ALWAYS down but on this particular day ALL of the elevators were down and tenants were complaining.  We were complaining about it while the elevator technician was there and the young lady at the desk pleaded with me and other residents not to make him mad because he had to get out of his bed to come to fix the elevators..thats what he gets paid to do,but again, no concern nor consideration for the tenants.  So,  to clarify, I had to walk up six flights of stairs which indeed put stress on my heart. 
  In closing,I dont have a reason to lie about any of this and Im offended that Mac Properties would have such a response to my complaint as if I am lying or making these things up.  Please feel free to contact me at anytime to discuss a suitable resolution if any.  Also, I did receive a call yesterday from someone from Mac Properties, I was on a work call and asked her to call me back. She said she would call me back in an hour and I never heard back from her.  I think she said her name was ***** but I could be wrong as I had to get back to my business call. 
  
  ************************* Resident @ the Sutheraland
  
  
  
  
  

   

   

   

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/19/2022

  I apologize for the error with the make of the car which is a ******* and not a **** We have added ***** to the waitlist for a parking space at the normal rate for that garage behind the building and as soon as one opens, we will contact *****.
  
  A goodwill concession was made with regards to the issue with the dryer and Tonias clothing. There was an investigation, some questions asked, and an offer was made within a few days of the incident.
  
  As for the elevators, our elevator company has done an inspection of the elevators and they are currently working. Sometimes, things do break but we are committed to resolving any issues as quickly as possible.
  
  We hope ***** is enjoying her apartment and that if she has any further issues to please reach out.

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18557318
  
  I am rejecting this response because: Mac Properties is not addressing the issues at hand, I have all the email correspondence in addition to the attachments above. They stated they would go over to the parking lot to remove the glass that's been on the ground for over three months from the first time my car was vandalized. Their statement was "they would remove the glass if there was any" well it's obvious they didn't bother to check as they lied about as the glass was still on the ground which I have a date stamped picture of. Now the snow has covered the glass so of course they won't see the glass.  The bottom line is Mac Properties does not care about anything but collecting money from the tenants.  I don't appreciate how Mac Properties has handle these issues and even now, I sent a complaint about my windows having a draft and nothing was done about that.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac properties required down payment on apartment and move in fee upfront even though I wasn't approved took my money orders and then cashed them a total of $900 I was then told I dint make the final stage of approval. I asked for money back and told I would have to wait a month to receive my money back I'm still waiting I don't know if I will have to go to court but this is bad business for a big company like this. Stealing customers money and not to mention degrading every time I call about my money I'm getting hung up or transferred to voicemail I had no other option but to come here and then finally to court.

  

  Business Response

  Date: 12/02/2022

  ******* applied for an apartment using his personal information on 11/8. His application screening came back approved with conditions because there wasnt a credit record found, which we have seen amongst individuals without a credit background. ******* was notified that the application he submitted was conditionally approved, pending income and final review. ******* paid the required administration and application fees due in the amount of $900 over two days, with two separate money orders; one being $400.00 (application and administration fee) on 11/8 and one being $500.00 (assurance fee) on 11/9.
  
  Upon final review of ******** application, it was discovered that the personal social security number he provided was actually his business EIN number. ******* had wanted to apply for the apartment under his business EIN to build business credit. Unfortunately, the personal applications are strictly used for the purposes of screening ones personal credit and background, which is explicitly stated on the application in a section where the applicant confirms that they consent for Mac Properties to obtain a consumer report and criminal record information. 
  
  Once the above information was relayed to *******, he was provided with the option to complete a corporate application or use his personal social security number to apply. ******* was vehemently opposed to applying with his personal social security number, but did complete our corporate application with his business information. Unfortunately, his business did not have substantial credit recourse for our screening company to assess, and his corporate application was denied and he was offered a refund for his administration fees of $850.00; there is a $50 application fee that is non-refundable.
  
  Upon final denial on 11/9, ******* was fully cooperative and understanding of the process and was immediately sent the forms required to begin the refund process. We were able to retract his $500 money order from 11/9, and it was provided to him on 11/11. We were also careful to notify him of the timeline for refunds which can range from two-six weeks. ******** remaining refund of $350.00 was processed by our accounting department on 11/17 and issued as an ACH refund on 11/23.

• Initial Complaint

  Date:11/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac apartments ******** services has been delinquent in their obligations to the customer. They have been discriminating against me screening my calls and basing their service off of me calling and discriminating against me because I insist on them completing the job correctly. Yesterday 11/10 I tallked to **** and ***** in the resident services team as well as ******. ****** screened my called and mistreated me by being discourteous on the phone stating," that she has caller ID so she's I am calling her and thats when the mistreatment begins. ***** did not submit my orders as discussed on the phone, I asked them for work orders for a security mirror in the hallway, to the fix the windows and they refused to put the work orders in for me. This is not the first time this has happened. I asked them for a work order to complete the services at my last apartment, but I had to repeatedly put in work orders for the same thing, the work order team would nail curtains to the wall instead of s******* it in and and properly fixing it. I believe this is also discrimination based on my age. i have emails to show how many times i put work order in.

  

  Business Response

  Date: 11/16/2022

  ***** is a resident at ************* since 11/1/2022. On 11/10 ************************ called to get a new set of keys. It looks like the first call lost connection, but ************************ called right back and spoke with a contact center agent and entered 2 work orders including the lost set of keys.************************ made a request that we deliver the keys to the door, which is not standard process, so ************************ requested to speak with resident services. A resident service associate answered the call, but ************************ only wanted to speak with 2 specific associates, so the call was transferred to another associate by request. He again requested the keys to be delivered instead of picking them up at the office. He then requested to be transferred to another agent again.
  
  Mac in no way discriminated against ************************ and all work pertaining to his apartment has been completed in a timely manner. The request for a security mirror in the hallway is being reviewed and discussed.

  Customer Answer

  Date: 11/17/2022

   
  Complaint: 18391629
  
  I am rejecting this response because:
  
  I was discriminated against in this incident.  Although the keys were delivered to me.  It is facetious to state that the keys are not policied to be delivered.  They were delivered to me before multiple times.  I have evidence of this.  And the other work orders have not been completed.  Such as functioning running water, adequate lighting, and adequate electricity.  There are a compliation of things.  Also I am paying **** for rent, previously I was paying 975 which jumped up to ****.  At **** I am receiving less adequate facilities then when I was 675. Can you please explain this? I have requested a bathroom stopper and received a plastic plug.  I want the metal one that can be ordered to replace the missing one.  Not some cheap inadequate bathroom stopper that doesnt stop the water completely.  It flimsy and I am requesting a metal one that came with the bathroom tub originally.  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 11/30/2022

  Currently, we do not have any open work orders for ******************************* so we are unaware of any issues in his home but are reaching out to try and see what issues he is having so they can be resolved amicably and in a timely manner. .I am happy to order a metal tub stopper for *********************** as well and will make sure it gets to him as soon as it arrives.
  
  As for building enhancements, we are reviewing his suggestions.

• Initial Complaint

  Date:11/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently live in **************** and have sent in multiple service requests to treat for roaches. My apartment was treated once shortly after I moved in a few months ago and has yet to be treated again, despite multiple phone calls and service requests. The pest control vendors have been unable to get into my apartment due to not having a copy of my key. I was not informed until I reached out after being told my apartment would be treated multiple times only for them to not have a key and leave it untreated. I was asked to provide my key so they could make a copy and I said I was uncomfortable with that. So, my apartment was rekeyed and this should have fixed the issue. Yet again, my apartment is left untreated and maintenance was unable to get into my apartment for a mandatory check, because the key was lost. I have called multiple times to understand the issue only to be told someone would get back to me and to be left waiting and wondering. I have now been told my apartment will need to be rekeyed AGAIN. This has been an ongoing issue since I moved in. I had to sign a portion of my lease stating they

  

  Business Response

  Date: 11/28/2022

  We did complete treatment on September 6, 2022 and did need to issue a new set of keys.
  On October 10 we installed a deadbolt per the resident request and I believe we did not add this key to our master set. Keys and access to the apartment have since been resolved.
  
  On November 14, 2022 pest control noticed some minor active on the glue traps and retreated the apartment. To monitor any new activity they placed more traps.
  A follow-up treatment was scheduled on November 21, 2022 and pest control found that the glue traps were free of ***** activity. We went ahead and treated the apartment anew as a preventative measure.
  

• Initial Complaint

  Date:10/23/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving billing statements from a company called **********, a utility service used by the management company I rent from MAC Properties. I do not owe these people a dime because I pay for electricity through ComEd and have been since I moved into my apartment in 2018. I just want to know if it legal for a management to do this? I have proof that the electricity has been on in my name since I moved here and I am tired of this mess.

  

  Business Response

  Date: 10/26/2022

  Thank you for reporting this issue. ********** is a vendor we use to monitor our utilities and make sure all of the bills are paid so that there is uninterrupted service in all of the buildings. We regret that this issue has occurred and it looks like someone from our office made sure credits were applied for all fees posted with regards to your electric service and have spoken with ********** to make sure it does not happen again.
  
  Once again, we apologize for the error and inconvenience this has caused you.
  

  Customer Answer

  Date: 10/26/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/17 I did not have any heat in my apartment and it was 20degrees out at 6pm that night I called maintenance who said someone would be there in 30mins but nobody showed up all night. So I was freezing w no heat. I get home the next Day and its burning up in my apartment they mess with the k**** on the radiators in my apartment and did something to where Im not able to turn the heat down at all. Today it is 80 out and my radiator is pushing out heat like its on full blast with no way to turn it down. I requested maintenance to come to my apartment which they refused stating they cannot turn the boiler off and less its been 10 consecutive days in a row of weather above 55. I was not asking them to turn the boiler down I need them to fix the k**** on my radiator in my apartment. I should be able to turn my heat up and down as I wish in my apartment. They are refusing to help me, when I call I get hung up on or they just ignore my call and dont answer. They are refusing to speak with me or help me this is not what a property management company should do for business.

  

  Business Response

  Date: 10/26/2022

  On 10/18 *********************** submitted a work order through the portal for no heat about 9:30PM. The issue was resolved on 10/19 about noon.
  On 10/19 in the late evening, *********************** then called to let Mac Properties know that it was too hot in her apartment and wanted the radiators turned off. Since the weather was fluctuating so much between the 40s and then 70s coming up on the weekend, it was difficult to turn them off right away. On 10/20 about 4PM, when the weather was known to turn warm, the boilers were shut down for the unseasonably warm weather we were having.
  
  There is no record of any calls received from **************** besides the one reporting the heat issue and the one regarding the apartment being hot. We are more than willing to discuss any issues **************** has. Both issues were resolved within 24 hours of reporting the issues.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Parking is oversubscribed and spaces are not available. Company places threatening stickers on car parked in overflow areas despite paying for parking and having the appropriate sticker displayed in ******************* may be towing cars, I was not towed but this is their threat.

  

  Business Response

  Date: 09/17/2022

  We left a notice on your car because a ****** was registered to your account.  We were not aware you drove a ****** Outback.   It was honest oversight.  Our manager already waived the full month of parking fees as compensation for this incident, so I assume your request for compensation was fulfilled and you are not looking for additional compensation.  

  We look forward to seeing you at our next resident event and hope there are still no hard feelings.  Thanks.

  Customer Answer

  Date: 09/26/2022

   
  Complaint: 18033115
  
  I am rejecting this response because:

  1. Business has refunded parking.

  2. Business has not provided parking space for paying customers.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 10/11/2022

  *********************,
  
  We provided a credit of $155 on September 2nd, 2022, for encountered troubles with finding an unassigned parking space in the garage. To ensure there are parking spaces for paying customers we have made updates to the ticketing hours. In addition, we have conducted a parking pass audit to ensure all cardholders have a parking lease on file. We are happy to provide you with a reserved parking space if you would like to switch. This will eliminate unassigned, and you will have a designated space. If you are interested, please email me at *************************. 

   

  Thanks.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On numerous occasions myself and multiple other residents have complained about the buildings security issues and pest infestation. WPC is just one of Mac's properties that is infested with roaches, water bugs, and bed bugs. Nothing is done no matter how many times you complain. Even when a pest control work order is placed they do not spray they set glue traps which only shows you how bad the problem is. No matter how clean you keep your unit you will find hundreds of roaches. It's so bad that I have started seeing them crawl out of the dishwasher and other plumbing fixtures in my apartment. These pests carry disease and Mac does NOTHING about it. Also our building is "controlled access" and yet homeless people are getting in all the time. It took MAC over 3 days to respond to a complaint that our back door was broken and anyone was able to just pull it open. They continue to take residents money and simply turn a blind eye to any complaints. The worst part of the problem is they are headquartered in ******* so the team in KC really has very limited control as to what they can do. Will be getting in touch with a lawyer soon to take action against this slumlord.

  

  Business Response

  Date: 09/13/2022

  ******************* has lived at WPC since April of 2021.
  
  There were 2 door issues reported by ****. On August 30th,**** reported an issue with the backdoor of the building. The same day, a technician went out and repaired the issue. On Friday, March 11th,we got a report that the lock on the back door was loose and possibly tampered with. We were not made aware that the lock was broken or that the door was unsecured. We did go out on Monday and tightened the lock to make it more secure.
  
  We do have controlled access for the building, but since there is no management on site, we depend on the residents to not allow people in the building or to follow through the doors. We have sent notices about this in the past and we will be happy to send out another notice to all of the residents to be more vigilant with not allowing access.
  
  We are sorry that you are seeing a pest control issue. We see that you reported having a pest issue in March of 2022. We had a pest control service treat on March 24th and a follow up inspection and treatment on April 1st.
  
  We do not see any other reports of a pest issue again until August 30th, 2022. Pest control service treated on September 6th,2022. **** will be contacted to schedule a follow up visit. We want to help resolve this issue and will work diligently with **** to make sure the issue is resolved.
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a residence since November 2020. June June of 2021 I called in a complaint saying that the mice was eating through the filler. They came out put more filling in and left it alone. In October of ************************************* saying that mice was running around apartment and they sent pest control out. Pest control found several dead mice in the apartment. I complained also about the trash under my window that could have been causing the mice to come into the apartment. I asked for a bigger garbage cans since the building has three interests with six units in each building. They inform me that the garbage was picked up once a week so I asked if we could have the garbage picked up twice a week maybe that could solve some of the problem. They did not do that in the garbage was still a mess. Been running around my apartment for 14 months I have called and called and went on the portal and put in work orders for them to come out and fix the mice problem. They sent pest control out but pest control does nothing but put down glue boards. I have several holes in the walls and several holes in the floors in the back of the water tank looks like it's not even a floor there. I have sent them pictures I have put in sever al work orders and I am still dealing with the problem 14 months later. Now it is affecting my children mental health I have to get my daughter a therapist so she can get through the my situation. She is going around everywhere thinking that she sees mice and sometimes it's a shadow and she even told me 2 days ago that I think I saw a mouse maybe I did not see a mouse. As of today I still have holes in the walls and holes in the floors and they know about them and they still have yet to come and fix it.

  

  Business Response

  Date: 09/13/2022

  ************************* has reported having a pest issue on several occasions. *** has gone to the residence and sealed holes and had a pest service company respond to the issue on each occasion.
  
  We are sorry that **** has had this issue and we have put together an aggressive action plan with our pest control vendor including a clover inspection/treatment to try and find the source as well as our team doing a thorough inspection inside and outside to try and find the source of entry.
  
  As for the garbage, we did have an influx of move ins and move outs but our garbage removal vendor is scheduled to go to this property Monday through Friday mornings to remove the trash. We have asked to receive pictures of this location daily to ensure that area is kept clean.
  
  **** is now working with our *********************** Associate to make sure Danas concerns are resolved.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17921634
  
  I am rejecting this response because: The problem has not been resolved. I still have mice in the unit. They have started in the past month to try to resolve the problem. The mice problem has been going on for over a year. I have pictures to prove it. A month of accessing the problem is not going put a immediate stop to the problem. For the trash and people moving out and in no excuse for the trash being that way. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 09/21/2022

  We are sorry for the issue you are having. We are working with pest control to try and rectify the issue including a full building inspection and treatment. We want you to feel comfortable in your home so if you would prefer to transfer to a different apartment, please let me know and I will waive the fees for you.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17921634
  
  I am rejecting this response because: I was told that I could not transfered to different Unit until the balance I owe. The balance only from June 2022 in which a made a portion of my rent. I notified the company in August that I was going to withhold rent if they did not fix the holes and get rid of these mice out the unit I rent from them. Mac Properties not completing work orders and completing the up keep of their property meaning not fixing holes and dealing with the mouse problem in the unit I rent from Mac Properties has cause my 8 year old daughter health issues. I sent Mac Properties a letter written by my daughters physician about how dealing with the mice issues in her home is affecting her health. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/06/2022

  *** hired a vendor who went to ****************** home and removed all of her cabinets, sink, appliance and sealed all holes. We are now scheduling a follow up pest control treatment.
  
  We did offer a transfer and she does have to pay her outstanding balance in order to transfer but we will waive the transfer fee,admin fee, and application fee.
  
  If ************************* would like to attempt to withhold rent for an issue, according to the ******* RLTO, she must serve Mac Properties with a 14-day notice to cure. Mac Properties would then have 14 days to cure before a consideration of rent withholding could be made.
  
  As of today, *** has completed the repairs necessary to prevent any further intrusion and am hopeful after this next follow up visit with our pest vendor that the issue will be fully resolved.

  Customer Answer

  Date: 10/07/2022

   
  Complaint: 17921634
  
  I am rejecting this response because: Mac did not do what they said they were going to do. Cut hole in wall and plug holes in the gap of the wall. Moved us out our home not to do all the things they said they were going to do, to stop the mice from coming in. I have not had pest control in my home for 2 weeks. 
  
  Sincerely,
  
  *************************