Complaints

This profile includes complaints for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mac Properties

  1364 E. 53rd Street Chicago, IL 60615-4046

  
• 

  MAC Property Management, LLC

  32 N Dean St Fl 2 Englewood, NJ 07631-2807

• 

  Mac Properties

  350 E Armour Blvd Kansas City, MO 64111-1288

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To begin with, I have had several issues with this company since I moved in on May 8, 2022. Few of which have actually been resolved. I'd like to note that I have also had multiple unsavory experiences with personnel. Specifically, *************************. ** multiple occasions she has addressed me by yelling (completely unwarranted & unnecessary). She also hung up on me on multiple occasions instead of listening & asking questions for clarity. Her attitude is not of one which is committed to customer service or finding solutions. Unfortunately, this person is in management.The most recent situation: There was an overflowing of waste from other apartments in my kitchen sink & dishwasher for multiple days beginning 7/16 - 7/22. Initially, after returning home Saturday evening (7/16) I noticed dark colored waste in my sink dried up. I wasnt sure what it was from and just cleaned it up. Sunday (7/17) at about 12:45pm, as I was putting up groceries, I heard a noise from the wall & a gurgling sound. Then, noticed dark colored ************* was coming up from the sink. I called in at 12:59pm on 7/17 to report that Id discovered the sink was backing up waste water beginning on 7/16. The first 24hrs nobody arrived to address the matter. On 7/18, plumbers came, rodded out the sink. Within an hr it was worse. I called it in again after the water didn't go down, nobody came after letting them know that the sink was now filling up. Morning of 7/19 the waste overflowed onto the counters, floors, etc. ******** came again & upon leaving said the problem would persist until they fixed the root cause. After this, I still experienced overflow, mainly in the dishwasher. They didn't attempt to *********** until 7/21, as this issue made my apartment uninhabitable. Per my right (no resolution within 72hrs), they wouldn't let me terminate the lease without paying fees. They also will not refund me the days that my apartment was uninhabitable. Now, they won't respond to me. I have videos.

  

  Business Response

  Date: 08/02/2022

  ************************* has been a resident of **** S. Ingleside since May 8th. On July 17h, the resident reported a backup in the sink. On July 18th Mac assessed the issue and determined a plumber would need to repair. The plumber arrived on July 18th and thought they fixed the issue but were sent back after it was reported that the water was not draining the dishwasher also had water coming up when in use.
  
  ****************** worked with a resident service associate ***** through this process for this issue and once it was determined that we needed to access inside the wall for repairs we offered to relocate ******************. We completed the repair and installed an access panel in Ms. ******** cabinet just in case it happens in the future we will have easy access to resolve quickly.
  
  On July 27th ****************** called with regards to the cleanliness of her apartment and spoke with the *********************** Manager ****** who contacted a vendor to do a deep clean of the apartment on July 28th.
  
  We are not offering a refund or concession at this time because the home was inhabitable, and we provided alternative living arrangements during the repair. Tell us why here...

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17652701
  
  I am rejecting this response because:

  The management company received multiple calls throughout this week after determining that the apartment was uninhabitable. They never responded in these instances in which they were being told that the sun was in useable and overflowing. I kept being told someone would be out. I have videos of these instances in which I was stuck staying in the apartment with waste and brown water in the sink because their maintenance staff would not respond to my calls even though I was being told that someone would be coming. Due to their lack of concern, the sun eventually began to overflow. An employee even told me that their maintenance staff on schedule one of the nights they were called doesnt answer his phone when we callhe just shows up. Another time their staff told me, they wont be able to fix it anyway. The sink was out of order due to waste filling up the sink, popping up from the drain, and eventually overflowing from Saturday-Thursday of said week. They were completely aware and received videos and pictures, both the maintenance staff and the office staff. They are supposed to have 24hr emergency coverage, and each time they were called. Maintenance staff did not show until mid morning on the following day stating that someone should have come the previous evening (when called and tenant was told that someone would show that evening) to assess the current situation and attempt to at least use temporary measures to address the back up and overflow until plumbers were able to arrive the next day. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 08/15/2022

  *** understands the resident had a plumbing incident and we made good faith efforts to complete repairs in a timely manner. We were not offering a refund or concession because even though the home remained inhabitable, we provided alternative living arrangements during the repair.

• Initial Complaint

  Date:07/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this month, I received a billing statement from Conservices, a utility company that Mac Properties use for electric services. The statement said I owed them $65 because I never put the electric **** in my name which is a lie. I moved into my apartment four years ago and transferred my electric **** a few days before I moved in. I sent them proof of this but I received an email last night stating that now I have to send them copies of my electric dated back to 3/1/2022. I feel that this is a form of harassment and Im tired. Im dealing with epilepsy and do not need any unnecessary stress. Please help me.

  

  Business Response

  Date: 07/22/2022

  ***** has been a wonderful resident with Mac Properties and we apologize for this error. We have an outside company monitoring utilities and for some reason this account came up as being transferred back to Mac. We have confirmed with ComEd that the service has always been in Kathys name and will credit the vacant fee and any electric utility charged to the account.