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Business Profile

Property Management

Mac Properties

Headquarters

Reviews

This profile includes reviews for Mac Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mac Properties has 3 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 9 Customer Reviews

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    Review Details

    • Review fromAneesah M

      Date: 06/18/2025

      1 star
      I cant even describe the rude and discriminating treatment that I have received with dealing with Mac apartments. The fact that I was inquiring about *** apartments that says currently available and that I was told that I qualified for then all of a sudden, I didnt qualify for the apartment once they seen me in person being an African American Woman.
    • Review fromDa B

      Date: 05/31/2025

      1 star
      Deplorable- horrible and no social *******- ***** infestation, inadequate treatment- lies, manipulation- unauthorized entry with a minor child home alone- property management is a lie, saw live roaches in my appliances- this is a building wide situation. Attempts to placate- proof of lies. Corruption
    • Review fromJacob M

      Date: 08/21/2024

      1 star
      My wife and I were tenants of Mac Properties for 3 years. Our experience was awful from beginning to end. This company is solely motivated by profits, and they will dehumanize you and cut any corner possible.When we first were moving into the apartment, the day before we were supposed to move in, a Mac employee called us and said that our place wouldn't be ready for another two weeks. They said we could either cancel the lease or accept their temporary accommodations. We had no choice to delay our move and take the accommodations since we had a moving truck coming.When we finally moved in, the apartment was rank with fumes from the floor being refinished. There were dozens of repairs that needed to be done. After dealing with so many maintenance men who couldn't solve a problem, we bought materials and made fixes ourselves.While living in the building, we experienced so many issues. The elevator in our building was constantly down. Our heat went out frequently. Once we were double charged for rent and then charged late fees on not paying the second charge. We were mysteriously charged "fees" for months before someone told us we were missing a line of text on our insurance policy. The customer support rarely answered our phone calls, chat messages and emails, and problems took months to resolve.We moved out with 4 months left on our lease, and surrendered our keys. A Mac representative advised us to do this, and said that they would make an effort to lease the apartment so that we wouldn't have to pay for a vacant unit. Instead, *** advertised the availability date for our apartment to the day our lease ended, ensuring we paid the full amount. Furthermore, the sales **** giving tours left the lights on in our vacant apartment, resulting in only dollars of electrical charges. Mac had the audacity to send us the bill as well as a $50 late fee per month, $400 in total.Avoid this unethical, heartless company at all cost. They are a blight on the community.
    • Review fromChris C

      Date: 12/13/2023

      1 star
      Do you want bed bugs? Then this is the property management company for you!The lack of functional dryers in their buildings has contributed to the spread of bed bugs through tenants using because they do not get hot enough to effectively kill eggs/adults off of ***************** - and it just cycles through every unit who uses those facilities. Hallways are likely infected as well.Do you want to look at used, bed bug infested, furniture in your lobby for a week? Then rent a MAC Properties Building!I wasn't even aware that other units on my floor were infested, despite requests for proof that other units are being effectively treated. I have spent close to a month's rent on preventative treatments on my personal property alone, and they can't even guarantee neighbors are being treated. They had to ask ME if I've had issues as well, because they've gotten no assistance.Their (very rude) desk person at the office location said that the building was inspected a week prior to my building, and nothing was found. However, I spoke to the extermination company and they told me that they do not treat for bed bugs unless tenants have a specific concern. Their representative lied to me.This building is predominantly ******-American or ****** Immigrant, and MAC Properties uses that to their advantage, hoping tenants won't know their rights as a tenant in the state to request proper treatments. They actively suppress dissemination of this information as well. I have been knocking on doors and leaving notes the best I can, but they are all removed by staff.The entire building is likely infested, and too far gone to appropriately treat for a permanent solution; all due to their inability to properly service (alleged) amenities and treat proactively.Stay far away from properties they own, or you'll be bankrupted trying to treat your belongings. How they haven't been dissolved for holding a monopoly on rental markets in cities in the Midwest is beyond comprehension.
    • Review fromJoan K

      Date: 10/02/2023

      1 star
      This building at ****************************** the tenants could not take hot showers for few days in December, some of us did not have heat, nor water to drink. They are very prejudice all the residents in this building are African Americans.
    • Review fromElizabeth W

      Date: 09/26/2023

      1 star
      Paying over $3,000 per month for what was marketed as a luxurious top-floor apartment at ******************** has been nothing short of a terrible experience. Here's a summary of our grievances:Starting from June this year, our daily lives have been relentlessly disrupted by the noise of drills and hammers, commencing as early as 7:00 AM and lasting throughout the day.When we reached out to the manager for a resolution, the only suggestion we received was to pay three months' rent and move out. After that, all communication ceased, even when we expressed a desire to transfer to a more expensive building.Contacting a senior rental specialist led us to the elusive "service team." However, they either failed to respond to our emails or made empty promises of returning calls that were never fulfilled.After numerous attempts, we finally managed to speak with someone claiming to be a superior. She informed us that if the building manager (a junior manager) had made a decision, she couldn't change it and would need to consult her own superiors and the building manager for any updates. When pressed for a timeframe or contact information for these superiors, we were met with refusal. When asking about our transfer, no further response.Despite ***'s boast of a "100% satisfactory guarantee," it is nothing more than a misleading claim. The service team at Mac has proven to be utterly ineffective, leaving us in a constant state of frustration. The managers at Mac consistently avoid tenants with legitimate needs, forcing us to endure the unbearable noise conditions in our apartments.This irresponsible and unresponsive management company has tarnished the reputation of ********************, turning what was once considered a luxury residence into a nightmarish ordeal.
    • Review fromJohn K

      Date: 08/25/2023

      1 star
      Mac Properties continues to disappoint. I have rented with Mac properties multiple times and every time they seem to ignore requests regarding over payment and additional "fees." They have continue to charge our accounts after moving out and not paying the agreed upon refund. It has been months since they have been able to give a specific reason for not refunding us. They continue to disappoint and ignore requests unless its an item that benefits them. This is not a a rental company that I would recommend to anyone moving or living in the ********* area.
    • Review fromHamood R

      Date: 11/08/2022

      1 star
      I have been living with Mac Properties since June 2017 and initially was fine with the service and rent, but now they have gone literally crazy in Hyde Park (Chicago) area and began to increase rent like there is no tomorrow. They also have this policy that you can go down with the rent by switching the unit unless you pay them a months rent as a "fee", also even associated with them for the last 5 years they still charged me a "administrative fee" of $450 when I switched from one unit to another within Hyde Park. They pretty much own Hyde park neighborhood and have the monopoly to do whatever they can. I finally moved to Woodlawn, the owner is an individual and I am paying atleast $500 less than what I was paying Mac with a bigger apartment. So no! I never want to come back to this mess what *** is and would ask you to stay away too if possible.
    • Review fromChevaughn S

      Date: 10/15/2022

      1 star
      They took my money and denied me the unit and telling me I have to wait 6 weeks for my money and I have no place to go now so like I told them I need my money back so I can find me a new place

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