We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Restaurants

Maple & Ash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Charles T. W

    Date: 08/27/2024

    Unacceptable Experience at Maple & Ash on 8/24/24 Dear Maple & Ash Management,I am writing to express my dissatisfaction with an experience on August24,2024, involving ******* T. ********* *** and the bartenders on the3rd floor. After being directed there due to crowding on the1st floor, we found only one available seat at the bar, of which ********* friend was able to occupy. ******* ordered two Long Island Iced Teas and noticed a clear substance being poured from a silver pitcher while observing the bartender. When the drinks arrived, he asked about the addition and was told it was water, part of a Maple & Ash recipe. This raised concerns about the drink quality, leaving ******* unsettled. ******* and friend have had these same drinks before but have NEVER had water added. Following this, a patron nearby indicated he would soon leave, making seats available. When ******* attempted to move to those seats, another bartender redirected him to different seating, causing confusion. Feeling the establishment's first come, first serve policy was not being upheld, ******* voiced his frustration and requested to speak to a manager. However, the manager reiterated the policy yet noted that specific requests can be made, leaving ******* baffled. Despite previous enjoyable visits, this incident raises concerns about customer treatment, especially towards African Americans and non-regular patrons. We would like to seek clarification and address our concerns directly with the owner or upper management. ******* has documentation of the incident, available upon request.Thank you for your attention to this matter. We hope to hear from you soon.

  • Chris B.

    Date: 02/16/2023

    One of the best restaurants Ive been to in a long time even with reservations the wait is a bit too much but well worth it

Maple & Ash is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.