Complaints
This profile includes complaints for McDonald's USA, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 84 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not only everytime I order something from you all through DoorDash, you NEVERRR have all my items I'm either missing a fry, definitely never sauces even when i specifically pay for 4 of them one time yall even forgot a whole entire sandwich. Im usually not the one to leave a review but after this order (which yall once again forgot my fries AND sauces) this sandwich was not done. Yall got a bunch of idiots running this location. I will never order here again!! If I get sick Im suing the wig off ****** himself. Now I was not gonna come to BBB until I called the store and got the manager to let him know and he immediately said to call DoorDash for compensation. No empathy, no apology. Nothing. Im not looking for a lousy $5. How about running your store properly.. yall cant be that slow and inconsiderate.
Business Response
Date: 06/04/2024
Were sorry about your order. To report and resolve any issues, first identify who was handling your delivery, DoorDash. Check the bottom of the receipt in your email to find out the vendor.
Please contact DoorDash at ************.DoorDash will ensure McDonalds is made aware of any restaurant issues experienced, but will directly provide support of your McDelivery order. Thank you.
Customer Answer
Date: 06/05/2024
Complaint: 21763975
The store was *******************************************************
Sincerely,
*****************************Business Response
Date: 06/07/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 06/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:05/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your case (********) regarding "Missing Loyalty Points".Thank you for contacting McDonalds ************* regarding missing Loyalty Points. Please keep in mind it can take up to ********************************************************** the McDonalds app. If your points do not appear 48 hours after you placed your order, the fastest way to recover them is to submit a request through the app. To request missing points in the app: Go to More in the bottom right-hand corner of your screen Select Add Missing Points from Receipt option Follow the directions in your app to submit a request and receive points for your order within 1-6 business days Should you need further assistance, please dont hesitate to reply to this email or give us a call at 1-800-BIG-MACS. We hope to have the opportunity of serving you again soon under the Golden Arches. Sincerely, McDonalds ************* ***************************************::************************** redeemed those points a while ago and you took them from me on account of expired. Give them back.Also tried back then on malfunctioning app that gave me wrong card to charge. When scanning to at least earn points, it forwarded me to ****** wallet when I didn't want that card charged.Years back further, employees wouldn't refund transaction for mcflurrys at that time didn't serve on mornings, digitally.Tried calling, agents were completely useless throughout the whole thing. I have some emails throughout cases more than this. Estimated amount.Business Response
Date: 06/04/2024
Unfortunately we are not able to reinstate expired points for MyMcDonald's Rewards. As a reminder, points expire on the first (1st) day of the month after the sixth (6th) month from the date such points were earned. You can access MyMcDonald's Rewards Terms and Conditions by visiting the MyMcDonalds Rewards Terms and Conditions section found on our website.Customer Answer
Date: 06/05/2024
Complaint: 21763365
I am rejecting this response because:
Sincerely,
*************************Initial Complaint
Date:05/21/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
May 14th at 9:01pm I was sitting in this McDonalds with my family and a lady was trying to get into the door. My one girl was being kind and we didn't know they locked the doors we thought she was picking up door dash order, lost something or whatever. Well their signs shows different times on when they're open dining room and drive thru. Well when the lady was patiently at the counter this black lady yelled at her and asked how she got in here and the lady said a little girl. Well then the same name tagless black lady yelled at us and said you don't let people in our dining room is closed and had a fit and wanted to know which of my girls opened the door. I was hot that's not customer service and what would have she would have done if she knew which of my girls opened the door. Well it made that door dasher mad since she didn't even want to wait on her she was telling someone else so the door dasher left and we got done and left. I don't want to come back to this location because we shouldn't be treated like that either. I do door dash and I know it says come in for orders and this location is sometimes closed when it's supposed to be open 24/7 and dining room is never closed at that correct 7pm time it says. We shouldn't be shouted at just because that black lady didn't want to even help someone else even if she had a question regardless if she was even in the bathroom when they locked the doors or my girl opened the door. It's not like that lady robbed the place. That black girl needs anger management and customer service training. I see why ****************** is losing customers because not only the cost of food it's customer service and the wrong hours at this location. Bridgeville one is friendly and a lot better and has their hours correct everyday with no hassle and their system never goes down at night either. Always 24/7 and have great customer service.Business Response
Date: 05/31/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 05/31/2024
Complaint: 21739368
The location in which this happened was at ******************************************. Thank you for getting back to me and I apologize for not putting the actual location this incident happened at in my complaint.
Sincerely,
***********************************Business Response
Date: 06/07/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Initial Complaint
Date:05/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a meal, never received the food. went inside to get the meal and the manager ************************* told me to leave now. How can a business take you money and not give you the product you purchased? This is wrong in so many level.Customer Answer
Date: 05/22/2024
I was able to speak to the General Manager who was at the location and she gave me my refund.
Thank you
Business Response
Date: 05/31/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:05/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I reached out to CS when I could not load my receipt (for points). I attempted on 5/3 & again on 5/10 when I ran into the 7 day restriction (when counting out the 7 days in real time I missed it by a couple of hours). The nonsense that ensued for a reasonable request was ridiculous:5/10: 6:00 p.m. request for detailed information already provided in original contact.5/11: 5:43 a.m. response from "*************************" requesting receipt & additional information about the app. I provided the receipt at 4:01 p.m.5/11: 4:10 p.m. "Chezzarose" responded detailing the restrictions of loading a receipt 5/11: 4:20 p.m. response from "****" who escalates this to the tech department 5/11: 7:39 p.m. response from "Abegail" walking me step-by-step through how to load points. 5/13: 5:54 a.m. "*****" reached out to let me know the tech department reported "Upon checking by our Digital Tech Team, We checked and could not see any user activity for 5/3/24." I respond telling them I took a screenshot while I was on the app. I do this regularly to track that my points are being added. 5/13: in my final response I attached two screenshots from the date in question (requested by "*******" via email 5/13 at 6:54 am) and wrote the following:"I have to say, I am BAFFLED a multi-million dollar company has wasted my time with something like EIGHT emails rather than simply applying a small handful of points you can see, from the receipt I emailed, I earned. And then doubles down by telling me "tech" says I wasn't on the app, essentially calling me a liar. Again, for a handful of points you can see, from the receipt I emailed, I earned. I can't help but think "customer care" would do better to put the customer first and actually care."5/16: 2:44 p.m. received generic email saying my case had been closed.When they stated I wasn't on the app on the 3rd which is demonstrably false (and speaks to an issue with that app that sometimes prevents users from using it) I felt I needed to take action.Business Response
Date: 05/31/2024
Thank you for bringing this matter to our attention. Upon reviewing your case we will be awarding your account 1000 points as a one time exception. Thank you.Customer Answer
Date: 06/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:05/14/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed a order via mcdonalds mobile app, and it was for my son who is 16 yrs old. I paid $16.31 for the order and received the order number. He walked there to get his food and the manager wouldnt let him have the order she claims that he needs to have a long code that it gives when you place an order. There is no long code, so i called about six different numbers i found online for corporate, and apparently there is no corporate office for that mcdonalds at that address. I feel as if my son was being discriminated against. I continued to go to the mobile app and online trying to find this long code or anything helpful and still i havent gotten anywhere with it, and he still has not ate lunch or anything yet today.Business Response
Date: 05/23/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 05/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************;The Address is: *******************************************
******, **** 45403Initial Complaint
Date:05/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered 20 pc chicken nuggets with two medium fries and didnt receive either fries!Business Response
Date: 05/24/2024
Thank you for bringing this matter to our attention. Any order issues from delivery partners need to be addressed with the delivery company. Please contact DoorDash at ************. Thank you.Initial Complaint
Date:05/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a receipt I was refused Upon checking my bank I may have been overchargedBusiness Response
Date: 05/22/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Customer Answer
Date: 06/10/2024
Complaint: 21699331
I am rejecting this response because:
I am trying to answer the question on the location to McDonalds. The system will not allow me to respond either with an accept/reject. The answer to the question is ***************************************** Complaint ID: ********
Sincerely,
***************************Business Response
Date: 06/17/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. We will provide a report and update once we receive it from the store. Thank you!Customer Answer
Date: 06/21/2024
Complaint: 21699331
I am rejecting this response because:I have not heard from anyone yet. I can be reached at **************
Sincerely,
***************************Business Response
Date: 06/28/2024
Thank you for bringing this matter to our attention. We have again forwarded this complaint to be reviewed and investigated at the store level. They will be reaching out to you soon. Thank you!Customer Answer
Date: 07/01/2024
Complaint: 21699331
I am rejecting this response because:I still have yet to get my receipt and credit for being charged. I appreciate that McDonalds resent the complaint. However, as the corporation for McDonalds, the leadership of this company has the responsibility to make this right.
I look forward to hearing from you.
Sincerely,
***************************Business Response
Date: 07/05/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated by the Operations Manager. Thank youCustomer Answer
Date: 07/09/2024
Complaint: 21699331
I am rejecting this response because:Artificial Intelligence must be providing these responses. The corporation is responsible. Please provide a resolution and an intelligent response
I did not receive a receipt even though I requested one and I was overcharged.
Until this is resolved to my satisfaction, I will not be a patron at McDonalds and I will recommend that others to not as well.
Sincerely,
***************************Business Response
Date: 07/22/2024
Thank you for bringing this matter to our attention. We have forwarded this complaint to be reviewed and investigated at the store level. Thank you!Business Response
Date: 09/11/2024
We contacted customer and apologized for the store not contacting her. Sent her the Arch Cards in case 30069996. Customer was extremely happy with the resolution.
ThanksCustomer Answer
Date: 09/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I submitted a mobile order of $21.46 on 4/15/24 during breakfast hours but when I got there at a little after 10:30 am they stated breakfast was over and they could not make my order. I was then told Id have to contact customer service to be refunded. I called the corporate number and was told the store or regional office would refund. I have multiple case numbers with McDonalds corporate office and still no resolution. Case number ********.No call, no email or no refund. I want my money back for food I never received.Business Response
Date: 05/15/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Just saying that people pay all this money for a kids meal and receive a stupid toy that has cards that they don't even give two craps about and it does nothing but have a mess I mean what happened to the figure toys in the Hot Wheels or stuff like that your store or company should not bring a child's toy to something so low like that when the company was open for a child to want their Happy meal for a good toy and sorry excuse of a businessBusiness Response
Date: 05/06/2024
Thank you for bringing this matter to our attention. In order to address this complaint, we need the exact location of the restaurant the customer visited. Would you be so kind as to request the location for this matter? Thank you.
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