Business Profile

Sportswear Manufacturer

Wilson Sporting Goods Co

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 3 racket (tennis rackets) bundle from Wilson sporting goods and only received 1 racket. I spoke with their customer service representative to make sure I was purchasing what was advertised. When the package arrived it only had 1 racket. It is called 3 racket bundleThe picture is of 3 rackets. I only received 1 racket. Each racket only cost $249. The bundle cost $602. Why would I pay $602 for a $249 racket.
Customer Answer
Date: 03/06/2024

Better Business Bureau:

The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.

Sincerely,

******************
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday December 21st, 2023 at 2:33pm I ordered the * PLEATED COURT SHORT - LINED P AIR L for $44.47. My order number is ORDER #*ILPOP-HRJ4BEYH. I paid cash at Wilson Flagship Store **************************************************. *e were traveling in ******** for the holidays and live in **********, **************. On Thursday, Dec 28, 2023 at 5:01PM I received an email stating my order was cancelled. On January 4th, **** I contacted the Broadway store to ask about my refund. Typically in a situation like this the retailer would refund the money in the form of a gift card. After contacting the store they said even though it was ordered in the Broadway store its considered an online order and I would need to contact the online department. After contacting the online department, I was told to contact the Broadway store again as they cant find any record of the order. I then reached out to the store again and was told someone would follow up with me. About a week has passed and I havent heard anything. I would like to receive my $44.47 back or the same item in a different color.
Business Response
Date: 01/16/2024
Hello,

Our apologies for not being able to fulfill your order and the poor communication. The ******** Services Supervisor will reach out and advise that a new order can be entered for a different color short. Sorry for the hassle and inconvenience.

Regards,

Wilson ******** Services Team
Initial Complaint
Date:12/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/22/2023, DeMarini issued me a voucher valve for $300.00 dollars. It for a bat that they warranted for me from early in the year. a few months ago I ordered a $100.00 dollar wood bat. Two weeks ago I tried to order another bat to use up my $****** dollar balance. They told me that the balance was not applicable, that the vouchers have only a one time use. It doesn't say that in the exclusions and limitations, only that the balance is nonredeemable. I would hoped that, if I was mistaken, that the sales rep when I ordered my wood bat from would of given me a heads up that I was going to lose out on $ ******. I would love for my $****** balance be applicable so I can order the bat my son picked out for Christmas. They did offer me 20% off the bat I wanted but I did not reply yet. Maybe I am wrong about their policy, any help you can provided would be great, Thank you, *******************.
Business Response
Date: 01/02/2024
Hello,

The ******** Services Supervisor has agreed to make a one-time exception in this case and will be sending a new vouched for the remaining $200.00.

Regards,

Wilson ******** Team
Customer Answer
Date: 01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:12/24/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The transaction was made around the beginning or middle of August this year. The price for the products after tax was $220.39 The business is EvoShield which was acquired by Wilson Sporting Goods in October 2016.The estimated wait time for the order (an elbow guard and a leg guard) was **** weeks. However, the company sent out an email stating the following, We are reaching out about your current order EVOUSEN0517588. A system error allowed you to create your custom guards using a color option ******** that will not be available until after the new year. We cannot move forward with creating your guards as it currently is designed. They offered to either cancel the order, wait for the color choice to be put into production, or the option that I went with was to replace the design with the available colors and send the links of the new designed product to the customer service. After sending out the email with the newly designed products, their customer service sent out an email promising to have the items sent out before Christmas. However, Christmas is already coming up and they still have yet to follow up with an email stating that theyve shipped out the items. If anything, all I want is to be able to receive my items that Ive been patiently waiting for, for almost 5 months. Thank You Sincerely, ***************************
Business Response
Date: 01/02/2024
Hello,

Our sincerest apologies for the issue with the order. Per *** tracking, the order is in transit, due for delivery this Friday the 5th. Because of the inconvenience this has caused, the ******** Services Supervisor has refunded the order by 50% and sent a 50% promo code for the purchase of another replacement set of leg guards. Once again, sorry for the hassle and poor service on our part.

Regards,

Wilson ******** Team
Customer Answer
Date: 01/02/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has shipped out the product as of today December 29, 2023. Thank You.

Sincerely,

*************************;
Initial Complaint
Date:12/14/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/1/23 I placed an order number WILUSEN2070056 in the amount of $427.95 for a customized baseball glove for my son for Christmas. The glove was to be Autism Speaks Blue with Flamingo Pink laces, trim, and stitching. When the glove arrived, the glove was Autism Speaks Blue, and the stitching and trim were Flamingo Pink as ordered; however the laces were red (not as ordered) and did not match the rest of the glove whatsoever. I immediately contacted Wilson and requested that they resolve the issue whether by relacing the glove, refund, or whatever method possible. I sent and received multiple emails from them where they adamantly claimed that the glove was produced as ordered even though I provided pictures to prove otherwise. They offered no restitution for this matter which, to me, is unacceptable! This is a large sum of money to spend for this item not to come as advertised! I ordered the exact same colors per their website for all of the glove accents and now I have a glove that is completely mismatched and not as ordered. I would like for them to either fix it or provide a refund!
Business Response
Date: 12/18/2023
Hello,

Our apologies for the glove not turning out as desired. Per the ******** Services Supervisor, the order will be refunded in full. Sorry for the hassle this has caused.

Regards,

Wilson ******** Team
Customer Answer
Date: 12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************************
Initial Complaint
Date:12/11/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order number #WILUSEN2249159. After receiving numerous back in stock emails, on 12/6/23 I placed an order for a new Omega football & paid $50 for overnight shipping expected delivery date 12/8. On 12/7 at 8am Wilson charged my card for the transaction. However they never shipped the product that Thursday or following Friday. Their customer service said on 12/8 ******* sorry about the delay let us know when it ships. Its not my job to tell you when youve done your job. Its now 12/11 and customer service is saying they dont know why my order hasnt shipped but I should receive tracking within the next few business days. TOTALLY MISLEADING customers with their In-Stock availability, they will lie to get your money even when the products are not in stock. Wilson should be ashamed of their poor customer service and malicious email schemes. **** Footballs from now on!
Business Response
Date: 01/04/2024
Hello,

Our sincerest apologies for the delayed shipping for the football. Due to greater than anticipated sales, we could not meet the requested overnight shipping. We need to do a better job of forecasting future sales to prevent this from happening. Although the football has been delivered, the refund process has been blocked due to the chargeback being filed. Once the chargeback is cancelled, we will provide a *** shipping label to return the football and a full refund will be processed immediately. Once again, sorry for hassle and inconvenience this has caused.

Regards,

Wilson Consumer Team
Initial Complaint
Date:12/07/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with the reference number WILUSEN2094431, which was subsequently canceled. In response, I placed another order for the same racket with order number WILUSEN2114024, only to have it canceled once again. Frustrated with this situation, I reached out to Wilson, creating a service request with the number ********, and they confirmed that both orders had indeed been canceled.However, to my surprise, the very next day, both orders were shipped without any prior notification or approval from me. Now I find myself with two identical rackets, and I want to emphasize that this is not my fault.Wilson has informed me that they cannot accept returns for both orders. This situation has arisen solely because the first order was canceled, and their subsequent actions were carried out without my consent or notification. I kindly request your immediate assistance in facilitating the return of one of these rackets. Your help in resolving this matter would be greatly appreciated.
Business Response
Date: 12/08/2023
Hello,

Our apologies for the confusion. Per the ******** Services Supervisor, a return label will be emailed for the return of one racquet.

Regards,

Wilson ******** Services Team
Initial Complaint
Date:11/30/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 19 2023, I ordered a custom A2000 glove from Wilson for ******. I was excited because this was a limited edition camouflage print that was only available to order during a 2 week window. I spent hours designing the entire glove and bounced various designs off of friends to make a final decision.The glove arrived on November 20th and I was immediately disappointed. The camo was completely different on the glove verses the renderings on the website: the green is a completely different shade, the pattern is different, and the quality of the print is pixelated and looks awful. I contacted Wilson customer service the next day and they sent me the policy on custom gloves and said there was nothing they could do. I explained how disappointing the end product of this design was, how it wasnt even close to the renderings on their custom glove tool, and asked how they could stamp Shigeaki Asos meticulous attention to detail on the marketing campaign for these limited edition gloves, yet the website pattern and the glove pattern dont match. I told Wilson that I felt lied to as a customer. The only reason I bought this glove was for the specific pattern advertised on the website, and they told me those arent guaranteed to be the final product. Isnt that false advertising? How can you use different colors, different patterns, and poor quality (on the camo lines) on a custom glove and then hide behind customization as the reason why you cant accept a return? I asked for a refund because I paid for a specific pattern on your website and I got something different. I continued talking to Wilson customer service, but they told me the only thing they can do is give me 20% off my next purchase and then resent me the custom glove return policy. If this is what the quality control at Wilson looks like, then I will no longer support your brand as a coach or in my program.
Business Response
Date: 12/04/2023
Hello,

Our apologies for the issue with the glove. Per the ******** Services Supervisor, a refund has been issued for the glove.

Regards,

Wilson ******** Team
Customer Answer
Date: 12/07/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
Date:11/22/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wildly aggressive and cavalier marketing practices:I purchased items from Wilson. I was given the option of selecting to *** OUT of all marketing e-mails. Two weeks later, unsolicited e-mails. I assume I mistakenly did not check the *** OUT, so I follow the unsubscribe instructions. Two weeks later, my inbox is filled with Wilson marketing e-mails (24 in total). I reached out to Wilson and was told to unsubscribe individually.On a monthly basis, the marketing e-mails are recirculated in unbearable quantities. I've unsubscribed too many times. This is indicative of deliberate non-compliance by your marketing practices.
Business Response
Date: 11/27/2023
Hello,

Our apologies for the continued emails being sent. We can assure you we are not trying to intentionally send marketing materials after an opt-out has been requested. The IT team has been brought in to look into this issue as we've seen this on a couple of other occasions. Per the ******** Services Supervisor, you have been removed from the email list. Once again, sorry for the hassle this has caused.

Regards,

Wilson ******** Team
Customer Answer
Date: 11/28/2023

Complaint: 20905736

I am rejecting this response because:

Since I have filed, your e-mail solicitation/marketing has INCREASED, tripling frequency. This is a deliberate retaliation to my filing of this complaint. I am now considering legal action.

Sincerely,

*************************
Business Response
Date: 11/28/2023
Good Morning,

Our sincerest apologies for the continued issue with the opt-out. We absolutely do not try to generate business in an unethical manner. IT has found where the issue is and has removed you from the email list. Once again, we're terribly sorry that this continued to happen as it was in no way our intention.

Regards,

Wilson Consumer Team
Customer Answer
Date: 12/04/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:11/21/2023
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed a custom order on Friday, October 20, 2023 for 8 custom footballs. (Order #WILUSEN2028218) My first issue with this company is that they do not work with their customers. I placed the order on Friday for footballs that were $119.95, before placing the order, I called customer service to see if I could get a discount being that the order was over $1,000 and these footballs were for coaches of a youth organization. They told me NO. On Monday, October 23, 2023, the footballs went on sale for $104. I called back to see if they would give me a price adjustment being that I just placed the order on Friday, I was told NO. The lead time for these footballs were 3-4 weeks as stated on my receipt. Our football banquet is tomorrow November 22, 2023 and I have not received one football. The company cannot provide me with any details on when I will be receiving it. I cannot be transferred to a manager or to the customization department as they say there is no way to do that. It looks awful that every coach is going to receive their custom football except one tomorrow!! The lack of communication and effectiveness to get me my product is terrible. I did my part in placing the order more than 4 weeks in advance. Do better Wilsonbe more compassionate to youth programs and get your products delivered when you say they would be delivered. Such an embarrassment on both endsthanks for nothing! Order # WILUSEN2028218
Business Response
Date: 11/30/2023
Good Morning,

Our apologies for the poor communication. The remaining football was delivered on Thursday, November 28th. Per the ******** Services Supervisor, a 20% discount was taken off the cost of that ball. Once again, sorry for inconvenience and hassle.

Regards,

Wilson ******** Team
Customer Answer
Date: 12/08/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The complaint has been resolved

Sincerely,

***********************************

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Wilson Sporting Goods Co is NOT a BBB Accredited Business.