Complaints

This profile includes complaints for Wilson Sporting Goods Co's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wilson Sporting Goods Co

  130 E Randolph St Ste 600 Chicago, IL 60601-6164

• 

  Wilson Sporting Goods

  4600 Roberts Matthews Hwy Sparta, TN 38583-5210

• 

  Wilson Sporting Goods Co

  108 Cherry Hill Dr Beverly, MA 01915

• 

  Wilson Sporting Goods Co

  8750 W Bryn Mawr Ave # 2 Chicago, IL 60631-3721

• 

  DeMarini

  6435 NW Croeni Rd Hillsboro, OR 97124-8516

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2023 I ordered a custom glove from Wilson for $500. I was really excited since I usually use the a2000 glove. My glove arrived October 2nd 2023. Again i was truly excited and opened it right away. To my disappointment after inspecting the glove the thumb area was really warped and look like they did not pay attention to the details of the thumb area. There was a bulge or squished looking area on and by the thumb, it looks bloated where it should be flat. Lines were really crooked on the thumb area, nothing like the way they are supposed to look. So I took it out of the bag and contacted Wilson same day, only to have them tell me that the glove needs to be broken in. I sent them pictures showing what an eye sore the thumb area looks like. They responded by telling me it was to bad and that's how the glove is. I explained that I spent good money on the glove and was very disappointed with this custom glove and they should feel embarrassed that their product came out deformed. Still they just sent me a policy about custom glove returns. I understand I'm not a professional baseball player, I know for sure that this glove would have never been sent to a big name person, but sense Im just a regular person, they we're not concerned about quality control. I guess Wilson figured I have to take it and accept what they say. What happen to customer relations?

  Business Response

  Date: 10/31/2023

  Hello,

   

  Our apologies for the issue with the glove. Per the ******** Services Supervisor, a full refund or a no cost replacement has been offered to remedy the situation. Once again, sorry for the inconvenience this has caused.

   

  Regards,

   

  Wilson ******** Services

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed several times 7 to be correct to their very hounding amounts of promotional emails. They keep sending more every day after I unsubscribed. I emailed them personal and was told I would be taken off and any emails remaining would eventually go away which wasnt much of an answer. Is there any way I can make them stop sending me so many emails. It feels like harassment.

  Business Response

  Date: 10/25/2023

  Hello,

   

  Our apologies for not being able to unsubscribe. Per the ******** Services Supervisor, all steps have been taken to make sure the account is no longer subscribed.

   

  Regards,

   

  Wilson ******** Services Team

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20773021
  
  I am rejecting this response because: my issue is with the reference number above that case is unresolved as the company still keeps spamming me with mail. Please help
  
  Best,
  ***
  
  Sincerely,
  
  Josmany De La ****

  Business Response

  Date: 11/09/2023

  Hello,

   

  The issue was escalated to the IT support team and confirmed the removal from all email lists. Once again, sorry for the hassle this has caused.

   

  Regards,

   

  Wilson Consumer Team

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this is the second time contacting the BBB on Demarini bats IN LESS THEN ONE YEAR. I initially purchased The Goods and in less than three mths the baT broke. I returned and ******** made it difficult to get a Voodoo because they were not in stock so after contacting BBB they agreed to allow him to get a custom bat. We received the bat and again in less than three mths the bat breaks. I spent 50 dollars I have now at this point invested almost 500 on a bat with ******** that has broken twice. They said the break of the cap did not occur during normal game play as opposed to what. Its been less than one year. Two bats have broke. Very expensive bats. Demarini needs to stand by their products and replace or fix the bat.

  Business Response

  Date: 10/23/2023

  Hello,

   

  The bat issue was escalated to the Research & *********************** After further inspection, the damage found on the bat was not caused by a ball or regular use. Unfortunately, this will void the warranty and the bat will be returned. The ******** Services Supervisor did send a 20% discount voucher for the for the inconvenience. 

   

  Regards,

   

  Wilson ******** Team

  Customer Answer

  Date: 10/24/2023

   
  Complaint: 20752120
  
  I am rejecting this response because: Respectfully this was the second bat I received from Demarini that broke in less then a couple of mths.  So less then one year from the initial date of purchase BOTH bats broke during game play.  I would agree with them and take the 20% if it had been over a year, but it wasnt. My son has a ******* cat x that we have had for around the same time that has not broken at all and is visibly used more.  I would be more then happy to give a picture. When paying ******* dollars for a bat to offer a 20% discount is an insult. The Voodoo was used in gameplay while hitting a baseball. The bat initially had something loose inside it then the bottom fell off. They need to stand by the product and fix or replace. They have recently sent it back and they will be receiving again. What am I suppose to do with a product that was not made well. Its a beautiful bat but not made well. 
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/25/2023

  Hello,

   

  Per the ******** Services Supervisor, a one time exception will be made and a voucher be sent for the purchase of another bat.

   

  Regards,

   

  Wilson ******** Services

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but the message I received was not that transparent and is all over the place. Not sure what the deal is. I have asked for a different bay. We shall see what happens. Please dont close without confirmation it was received. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/28/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2023, I placed an order for a 2023 Demarini CF Fastpitch bat with a 30-inch length and a drop of 11 through ********* website. ******** had been promoting a bat day scheduled for September 27, 2023, during which they offered a 50% discount on their bats. I had registered for early access, granting me the opportunity to participate in the sale one day prior, on September 26, 2023. I successfully accessed their website and completed the order for the specified bat on September 26, 2023. I received a confirmation email verifying the order at 4:27 PM on the same day. However, on September 27, 2023, at 3:11 PM, I received an email from Wilson **************** informing me that they were canceling my order due to a stock issue, despite having previously accepted and confirmed it. During ********* official bat day on September 27, 2023, several other websites, including Amazon and Closeoutbats, matched ********* pricing on their bats. The same bat I had purchased from Demarini was available from these authorized dealers at the same price, and they still had it in stock. Unfortunately, after being notified by ******** that they had canceled my order, Amazon, Closeoutbats, and others either sold out of the bat I purchased or increased the price by over $100.00. Had Demarini not accepted and confirmed my order, I would have been able to acquire the bat from an authorized dealer at the originally purchased price. However, due to the complications and delayed notice with ********* order cancellation, I am now unable to obtain the bat from an authorized dealer at the price that was initially confirmed. I kindly request that ******** honors the confirmed order I made through them, which they accepted and confirmed and provide the product at the originally purchased price.Further, they cost our family the ability to buy a Louisville Slugger LXT *************** in a 30 inch drop 11 at a cheaper price which was available throughout most of the day.

  Business Response

  Date: 10/02/2023

  Hello,

   

  Our apologies for the bat inventory shortage. The ******** Services Supervisor has emailed a 50% discount code and will be sending a VooDoo OG Backpack (order # 3814360238) to compensate for not receiving the requested bat. Once again, sorry for the inconvenience and hassle. 

   

  Regards,

   

  Wilson ******** Services

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Please note, I filed this complaint at the same time as contacting their customer service.  This business took action to resolve this own their own and I filed this complaint too early. A+ customer service from DeMarini and **********************.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new wilson omega football and played with it a few days later, well within the return policy. ******** started to rip after playing it just once. I contacted Wilson immediately and they were not willing to return/exchange or even help. They pretty much said that I tempered with stitches and didnt stand behind their product. They said they have helped me previously about other issues and not willing to help with this.I than wanted to review the football to ensure others are aware of the issue and they didnt not release my feedback to the community.Ball was only $150 so its not about cost but about vendor not willing to stand behind their product and bad customer service. I was very disappointed that they did not release my feedback to the community like they are only picking and choosing the feedback.All i asked for was an exchange if the ball within the return policy which was a very reasonable ask.

  Business Response

  Date: 09/28/2023

  Hello,

   

  Our apologies for the issue with the football and poor customer service. The ******** Services Supervisor will be reaching to inform you that a replacement order will be entered to ship you a new football. Sorry for the hassle and inconvenience.

   

  Regards,

   

  Wilson ******** Team

  Customer Answer

  Date: 09/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:09/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a strung tennis racket on Aug 14th, the website said strung rackets ship in 3 weeks, but now it's been five weeks, and no communication from Wilson. **************** won't solve the problem. ORDER #WILUSEN1775008

  Business Response

  Date: 09/18/2023

  Hello,

   

  Our apologies for the production delay. The order should ship out by the end of this week. The **************** manager has sent an email with the update and also refunded the order 25% for the inconvenience.

   

  Regards,

   

  Wilson ******** Services Team

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 jersey tops for my daughter's softball club attires and they were all supposed to be size Small but all 3 came in complete different sizes and they all run big/huge. I called to complain and the customer service said there was nothing they can do. These are very expensive jerseys and yet they don't even care enough to produce more consistent sizes. :( :( :(

  Business Response

  Date: 08/28/2023

  Hello,

   

  Our apologies for the sizing issue with the jerseys. Per the ******** Services Team Lead, a replacement order will be entered. Once again, sorry for the hassle this has caused.

   

  Regards,

   

  Wilson ******** Services Team

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:08/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim #******** I placed an order (#EVOUSEN0492925) using a warranty code. After placing the order, Wilson/EvoShield cancelled the order stating that the item was not in stock, despite showing it as in-stock. Under my account, the order shows "in progress". The item I ordered was a matching piece to a previous order. Now, I need both the leg and elbow guard IN THE SAME COLOR.I have asked Evo to issue replacement codes (need 2 codes as the system only allows 1 item per code) so I can order BOTH the PRO SRZ Elbow and Leg guard in the same color.

  Business Response

  Date: 08/01/2023

  Hello,

   

  Our apologies for the confusing and hassle this has caused. The ******** Services Supervisor has sent an email with a new voucher code. 

   

  Regards,

   

  Wilson ******** Services Team

  Customer Answer

  Date: 08/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 12th, 2023 we purchased a 2022 ********** (-5) USSSA baseball bat. The purchase price for this product was $399.95. We used this product strictly as designed and only in tournament games. On the 4th major tournament of the year the product broke and we sent it back to DeMarini to replace per warranty.On June 14th 2023 we received a notification that DeMarini agreed that the malfunction of their product did fall within the warranty limits and that we would be permitted to select any replacement bat that was available on their website as long as it did not exceed $400. Claim #******** I requested the same bat that we had originally as it showed available, but was denied stating that it was NOT available in their warehouse. I then asked to have it replaced with a 2022 31" CF Mashup (-5) USSSA baseball bat. To which I was told again that it was not available, in the warehouse.At this point, they offered me two different bat options, which are currently retailing at $299.95! A product that is $100 less than the bat purchased?!? To me and I dare say most, that is not a comparable replacement. I am currently showing the replacement product I am requesting in stock on your website, so to tell me that nothing is in stock but a cheaper model is, to say the least, a bit curious. As stated in the warranty a replacement voucher may be provided. If your customer service team refuses to replace my product, please provide me the voucher so I may purchase the replacement off your website.

  Business Response

  Date: 07/11/2023

  Hello,

   

  Our apologies for the issue with the bat and conflicting information on availability for a replacement. The ******** Services Supervisor will reach out by email and include a voucher to purchase a replacement bat on either the DeMarini or ********** website.

   

  Regards,

   

  Wilson ******** Services Team

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Demarini bat and filed a warranty claim after it was defective. The stock on bats was out for quite some time so they extended my warranty credit until back in stock. Once back in stock the voucher was used asap for new bat in December. They replacement bat was then shelved until April for the baseball season. After the first tournament the bat know came loose again and is not safe for play. I contacted Demarini about this via online bat warranty and phone call and they are not willing to repair or replace this unsafe bat. I have offered to pay for repair and they are unable to provide any assistance.basically telling me tough luck on a $350 bat because of a faulty $10 k*** and repair. They should stand behind FAULTY EQUIPMENT especially when it was being used within proper guidelines. ******** has been aware of this issue for quite some time but still push out bats WITHOUT updated k*** repair leading to many possible injuries on the field. I am looking for a replacement of repair for my sons bat ****. Video can be provided of the loose k*** and sound anytime requested.

  Business Response

  Date: 07/10/2023

  Hello,

   

  The ******** Services Supervisor has reached out by email indicating DeMarini will repair the bat with the new/improved k*** insert and a shipping label will be attached as well.

   

  Regards,

   

  Wilson ******** Team