Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromAndrew V
Date: 07/14/2025
1 starAndrew V
Date: 07/14/2025
i was penalized with a $400 insurance fee for not having the correct coverage on my new vehicle. after realizing i had the wrong type of insurance, i quickly (same day) changed the policy on my insurance and contacted numark immediately to get this resolved. i had to call in 4 separate times to speak to different representatives all about the status of this insurance fee situation. each representative assured me that once i submit proof of new insurance that i would receive a refund for the huge insurance fee on my account. i finally called in today to get an update and was told i will not be getting a refund. i was completely lied to by these representatives. no claim number, or confirmation email ever seemed to exist for this case either. this is and extremely scammy practice that needs to be addressed. completely dissatisfied with this company
NuMark Credit Union
Date: 07/17/2025
Vehicle loans require full coverage proof of insurance and if one isn't provided within a specified period of time, we must apply insurance to the loan. Once proof of insurance is received, we can reimburse the cost which we were happy to do in this instance. Thank you for sharing your experience with us so we can constantly improve.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.