Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Walgreens

  200 Wilmot Rd # 2002 Deerfield, IL 60015-4620

  
• 

  Duane Reade

  440 Ninth Avenue New York, NY 10001

• 

  Walgreens

  9520 Fields Ertel Road Loveland, OH 45140

• 

  Walgreens

  3084 W Galbraith Road Cincinnati, OH 45239

• 

  Walgreens

  3822 Paxton Avenue Cincinnati, OH 45209

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** gift card was purchased on Oct 2, 2024 for $50 from Walgreens store #****. I went to go use the card in November 2014 and at the checkout it said that the gift had a zero balance. I call **** to confirm the gift card and if it had been used. The gift card was used 3-4 days after it was purchased according to the **** representative and the order was shipped to an address somewhere in **********. She was not able to provide me with the email or the address where it was shipped due to security reasons. I inquired what my next steps would be. I was informed to reach out to Walgreens because the gift cards were purchased In their store and not thru ****. After much back and forth between Walgreens managers and corresponding with Walgreens they email. We were informed that there is nothing that they can do because they dont issue refunds on gift cards even if its apparent there is a fraud situation happening. So, the customer, who actually purchased the gift card is screwed over and the scammer gets away ***** free with no repercussions for their actions. And no one is taking responsibility for the fact that this gift card number were hacked.

  

  Business Response

  Date: 04/06/2025

  Dear **** *******,
  
  We have received your email about your gift card scam. Unfortunately, we have not received all the required information to process your case. We need the following to move forward:
  
           Verification of victims name and full mailing address
           Copies of front & back of the card(s)
  
  It is very important that we get in contact with the vendor within ************************************** order to better assist you. You can send this information by responding to this email. Please be sure to include your case number ******** on all documentation sent. 
  
  Sincerely,
  
  ****** *.
  Consumer *********************** Advocate

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Store #**** ********************************************: All my scripts have been at this store for over ******************************************************** this ********************** has become non-existant. A couple of months ago I placed the order to have my script refilled. After 4 or 5 days I had heard nothing so I attempted to call to check the status. The phone rang, someone picked up, then they hung up. I called back and it happened again. I called 5 times and it happened each time. I called your corporate office and they said they were doing a report and someone would call me back. I never heard from anyone. Fast foward to a week ago. I placed my order for a refill. I am told it is not in stock but they ordered it. 2 days pass I get an message in the morning about the pharmacy being closed. Don't get another message until the next day that it has reopened. 2 more days go by and I get a message about an insurance issue. 2 more days go by and I go online to check and there is no script processing. I call someone picks up the phone and immediately puts me on hold. This happens 5 times before they just stop picking up and the system drops the call. I call your corporate office and they send me to 3 people before I get to a person who says they put in a report and someone will call me. No one can tell me what is happening with my Rx. I call back to the store. After being in the phone system for 20min someone finally answers. He says I don't have a Rx processing. He looks futher into it and can see that it was there but cannot tell me what happened. I am again told it is not in stock they will order and it will be here Friday. I explained that's what I was told when I originally placed the order. He said he ordered it, if it is not there Friday there is nothing he can do and told me to go to another location. There are way too many issues with this store and they all have to do with lack of service.

  

  Business Response

  Date: 04/07/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/04/2025
  2. Who resolved: Store Manager,  **** *.
  3. How resolved I just called Mrs. ***** back and let her know that her script ****** had special ordered for her did come in yesterday and was filled. She said she had been in already to pick it up and said thank you so much for following up and letting her know.
  4. Customer satisfaction: Yes
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/18/25, I purchased a Walgreens' T-Mobile refill card in the amount of $20.00 from the store #***** at ****************************************. When I returned home, I tried to scratch off the grey area over the pin and the first portion of the grey area was glued so tightly it came off and took the first few numbers with it. Only the last seven numbers were revealed making it unusable.I called T-Mobile and was told by a representative that since it was a Walgreens' T-Mobile card, a pin number from T-Mobile could not be looked up and it had to be provided by Walgreens. I was advised to return to the store. The sales clerk there said that the card could not be exchanged or refunded at the store and the issue had to go through consumer relations. I sent several emails to that department including the copy of the receipt and the card. Every time I ask for an update, I am advised to wait while the matter is "being investigated." I advised in my most recent email to that department that I would contact the Better Business Bureau if the issue were not resolved at this time and was told to wait. It is a simple matter with a simple resolution. Please intervene by impelling Walgreens to either refund me the $20 or to provide a replacement T-Mobile card that is not defective.Thank you.

  

  Business Response

  Date: 04/04/2025

  
  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  1. Date resolved: 4/4/2025
  
  2. Who resolved: Walgreens 3rd party card processor InComm
  
  3. How resolved: Please have the customer contact us and I will provide her with the PIN for her phone card. If the customer needs to dispute the redemption of their card(s), they will need to contact the partner directly. Walgreens and ****** can only confirm that the funds were loaded onto the gift cards. Phone cards cannot be redeemed prior to activation. Walgreens Corporate policy is no refunds or exchanges on cards.
  
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  ***** *.
  Executive Response Specialist
  *************************************>
  *************, AL 35661
  
  Fax: ************
  
  
  

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a delivery order on 03/28/25 for my prescriptions. They were never delivered. I contacted the store directly and was told I had to call **** to cancel the order and get my money back. I called **** ( a complaint has been filed on them as well) and they stated that due to me not recieving an order number that I had to call Walgreens. I called Walgreens Corporate and got the wrong department. I was transferred to the Corporate pharmacy at which time I was told that due to no order number they could not help. I asked for a supervisor in which I was placed on hold ( with music) then just silence. I responded by saying hello with no response. Neither party wants to accept any responsibility and refund the delivery charge of $3.98.

  

  Business Response

  Date: 04/04/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  
  1. Date resolved: 4/4/2025
  2. Who resolved: District Manager ***** *.
  3. How resolved: Communicated with patient and we are working out a way to issue the refund for the delivery fee locally at store level by either delivering it to her residence or the patient coming by the store.
  4. Customer satisfaction: Yes, patient was appreciative of the quick response and handling the situation.
  5. Compensation given: $3.99 refund for the delivery fee
  
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  
  
  
  
  Thank you, 
  
  
  
  
  Dr. ******** *.
  Executive Response Specialist
  *************************************br>***********************
  Fax: ************
  
  

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August of 2024 I suffered chemical burns from a nail polish remover I purchased from Walgreens. I reached out to consumer affairs who put me in touch with an associate from *** Brands the manufacturer of the product. I was told I would be reimbursed for my medical bills I was told in Jan 14 I was told that the claim was approved and would be sent via Zelle it is now April and I have received nothing. I have reached out to *** brands and well as Walgreens several times and I am constantly promised a call back that never happens. I feel as the am being led on by two large companies simply because they can. I sustained an injury from a product purchased from their store and Walgreens has done nothing to advocate for me or make this situation.

  

  Business Response

  Date: 04/24/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved:04/18/2025
  2. Who resolved: Senior Claims Analyst, ***** *.
  3. How resolved: The customer was contacted on 4/18 via email and advised we would pay her medical bills for the enclosed amount in the email. She was emailed a release to sign. We are waiting for her to sign and return the release to issue payment.
  4. Customer satisfaction: unknown
  5. Compensation given: The amount is in the email sent 04/18/2025.
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 03/28/2025 I PICKED UP A PRESCRIPTION FROM WALGREENS AT *********************************************************. MY PRESCRIPTION CALL FOR 120 VIALS OF ********** 0.5 MG..I WAS TOLD ON THE PHONE IT WOULD BE $103.09 FOR THE 2 BOXES..I ASKED IF THGAT WAS FOR THE FULL PRESCRIPTION FROM THE DOCTOR AND THEY SAID YES..I WENT THROUGH THE DRIVE THRU AND IT WAS IN A VERY LARGE BAG WITH ABOUT A DOZEN STAPLES ON IT..AGAIN AT THE WINDOW I ASKED IF IT WAS FOR THE 2 BOXES AND SHE SAID YES..WHEN I GOT HOME AND OPENED IT UP THERE WAS ONLY ONE BOX..I THEN CALLED UP AND SAID I WAS SHORT ONE BOX AND WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT IT AND REFUSED TO TAKE IT BACK..THEY THAN SAID THE PRICE WAS DOUBLE OF WHAT I PAID FOR IT THE LAST TIME AND THAT WAS TO BAD..**** THAN STARTED SCREAMING AT ME ON THE PHONE WHEN I TOLD HIM THAT THEY FILL ONLY HALF OF MY PRESCRIPTION..I WAS TOLD TO BAD AND STARTED SCREAMING AT ME AGAIN TELLING ME I HAD NO RIGHT TO TALK AND HE WAS THE ONLY ONE ALLOW TO TALK..MY COMPLAINT IS THEY DOUBLE THE PRICE AND ONLY GAVE ME HALF OF MY PRESCRIPTION..I WAS LIED TO AND CHEATED AND WANT MY MONEY BACK AND TO RETURN THE SEALED ONE BOX..I WAS ALSO TOLD THE DISCOUNT CARD NO LONGER GAVE OUT DISCOUNTS AND GO SOMEWHERE ELES..THIS IS PURE FRAUD AND ITS RIPPING ME OFF AFTER 60 YEARS OF DOING BUSINESS WITH WALGREENS..I WAS LIED TO AND CHEATED OUT OF MY MONEY AND I AM LOOKING FOR A REFUND..LAST TIME I ORDERED THIS I GOT 2 BOXES FOR $103.00 AND NOW THEY ONLY FILLED HALF OF THE PRESCRIPTION ILLEGALLY AND GAVE ME ONE BOX FOR THE $103.00..

  

  Business Response

  Date: 04/02/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details. 
   
  
  1. Date resolved: 4/2/2025
  
  2. Who resolved: Store Manager ******* G
  
  3. How resolved: Our District Manager ***** B partner with store leadership to apologize for the experience and explain to the customer how drug prices, and coupon discounts can fluctuate over time. 
  
  4. Customer satisfaction: Satisfied
  
  5. Compensation given: Refund $105.25
  
  
  
  If you have any questions, please do not hesitate to contact me. 
  
  
  
  
  Thank you, 

  
  
  ******* *.
  Executive Response Specialist

  
  

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ** *******

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3-28-25 I placed a refill order for a scrip for my dogs seizure medication. She takes the meds twice daily. I requested my original refill request on 3-16-25 & received a partial refill of 15 of 90 pills with the remaining 75 pills to be ready on 3-25-25. I called today asking why the partial refill of 75 pills was canceled. I absolutely did not cancel this request. I was told that the call center frequently cancels refill requests. This should not be allowed to occur as these meds are needed for my dog to live a normal life. I was told the delivery of meds occurs on Mondays so my order should have been ready on the original fill date of 3-25-25. The *** at the pharmacy did not seem too concerned but said I could go to a location over 15 miles away & I told the *** that was unacceptable as I should have had my refill ready on 3-25-25. This same issue occurred previously in November 2024. I didnt think it would happen again. I cant believe a retail pharmacy is allowed to make decisions affecting both humans and furry family members without any notification. I kept being told that no one could figure out how my order was cancelled. I know when to request a refill so I dont run out of pills. I pay for these pills out of pocket because they are for my dogs seizure medication. This issue needs to be resolved.

  Customer Answer

  Date: 04/01/2025

  *************************************** is the address of the Walgreens in my complaint.

  

  Business Response

  Date: 04/09/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/08/2025
  2. Who resolved: District Manager,  ******* *.
  3. How resolved I spoke to the customer today on the phone. Her concern was around getting the remainder of the script for her pet that was partial when initially filled. She indicated that somehow the remainder of the partial got deleted and was nervous she would not be able to get remainder of the script for her pet. Ms. ****** did confirm that the pharmacy was able to ultimately fill the remainder of the 75 pill balance. I explained that I'm not sure at this point how the remainder of the refill would have gotten deleted as a request to fill but that I would send up to our HUB to see if we are able to gain any insight into why this would have happened.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March ******* at approximately 5 PM I visited Walgreens located at *************************************. To. pick up some medicine for my sick child. When I arrived in the store, I noticed that the store was not full. I continue to the back to pick up my medicine and encountered a young woman mopping the floor. She seemed to be very irritated that I had to walk on the floor that she was mopping. I headed back up to the front with my item. There was a young man at the photo counter helping a customer.. But no one at the front counter to cash me out. I tried to get the young mans attention to see who was cashing out at the front or to ask him should I come over there. He completely ignored me. and did not respond.The young lady disappeared into the back. There were others who got behind me in line and were also looking to out.I am a big shopper of Walgreens and I have visited a lot of locations and I have never been treated like I was invisible.These two employees seemed really annoyed and did not want to work. Therefore they took it out on the customers. In any event, I had to leave the medicine at the front counter. I had to travel to another store, which was out of my way to get medicine for my sick child.

  

  Business Response

  Date: 04/01/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/01/2025
  2. Who resolved: District Manager, **** *.
  3. How resolved : She was most upset about the fact that no one seemed to acknowledge her. There are no excuses we should always be acknowledging customers at/ in the **********************. I did apologize to the customer and let her know that is not the standard that we have here at Walgreens. She was appreciative that I took the time to talk with her.
  4. Customer satisfaction: Yes she was satisfied. She was happy that I (someone) had called her back to talk about this issue. She was very happy about the added $10 in rewards.
  5. Compensation given: $10 in myWalgreens rewards
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the pharmacy techs are do not display customer service I have to receive my medicine even with a 30 day free trial they have yet to process the free trial then they give conflicting information rudely and they are laughing at trying to get medicine that is very important i have yet to receive a call back from a supervisor they have yet to explain how they first told me that with insurance it was 95 dollars then when daughter came back to pay they went up to 560 and even with a free ******************************************************************************************************** not to mention the blood pressure medicine they filled they put two different kinds of pills in the bottle that's wild and yet desire not to correct their attitudes or take accountability for their mistakes

  

  Business Response

  Date: 04/04/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/04/2025
  2. Who resolved: District Manager, ***** *.
  3. How resolved This issue was rectified in store prior to the complaint coming through.
  4. Customer satisfaction: Unknown
  5. Compensation given: None
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walgreens sent me two letters in the in the mail I believe a couple months ago and it was to be one the first 400 people to fill out the survey for compensation of a $25 gift card because I was someone who had filled a particular prescription in their Pharmacy within such a period of time as soon as I got the first letter I got online and had taken the survey the survey was to close as soon as they got their 400 people so therefore I know that I got it in in time to receive the $25 compensation I have sent emails to them inquiring about where my compensation is for the survey that I took that they mailed me and also there was a code number in it just for me it was on their letterhead I know it was legit and not a scam especially since no one at all knows that I take this medication except for them and my doctor that prescribes it. I would appreciate getting an answer and getting my compensation for doing what they wanted me to do

  

  Business Response

  Date: 04/04/2025

  Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 04/03/2025
  2. Who resolved: District Manager, ***** *.
  3. How resolved : I have contacted the customer to talk through the survey. She was unable to provide a copy of the survey but stated she received two letters asking her to complete the survey. I am unaware of any survey like this but told her that we would compensate her with a $25 gift card. She was appreciative.
  4. Customer satisfaction: Customer was satisfied
  5. Compensation given: $25 gift card.
  
  Thanks,
  
  ****** *.
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

  Customer Answer

  Date: 04/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have to still try to catch the manager ****** at my local store to provide gift card, and the district manager or the gentleman that I spoke with on the phone by the name of **** said that he would let me know if any of my personal information has been compromised in case the survey was a scam. I do appreciate them allowing me to be able to receive a $25 ******* gift card so this case has been resolved thank you
  
  Sincerely,
  
  ********* *********