Business Profile

Pharmacy

Walgreens

Complaints

This profile includes complaints for Walgreens's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,366 total complaints in the last 3 years.
680 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/29/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a gift card for ****** from Walgreens.And the gift card was not valid.This happened on 12-25-2024
Business Response
Date: 04/24/2025
Thank you for contacting our company in regard to this complaint. We have sent this case to our third-party vendor for handling. The following information was provided as the resolution details.

1. Date resolved: 4/21/2025

2. Who resolved: Incomm, Third Party Gift Card Processor for Walgreens

3. How resolved: After review, we have found that there was an issue activating the gift card at POS. We attempted to activate the gift card for the customer but have been unsuccessful. We only invoice Walgreens for successful gift card activations. Since we were unable to activate the gift card, we have not invoiced Walgreens for the transaction. However, Walgreens still received funds from the customer for the transaction. Since ********************** is in possession of the customers funds, and we are unable to activate the gift card for the customer, ********************** will need to make the customer whole for the transaction.

$100.00

The customer has been contacted via phone call and email by our store manager; however, we have received no response.

4. Customer satisfaction: N/A

5. Compensation given: $100.00 Full Refund

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist here...
Customer Answer
Date: 04/25/2025

Complaint: 23132203

I am rejecting this response because:
I don't think I should just receive what I paided for on 12/25/24 waiting almost 5 months to get a gift card. I would like 2 $100 gift cards. Walgreens had a quarter report I believe they made money with my money, I receive nothing for 5 months.
Sincerely,

Sky D
Business Response
Date: 04/28/2025
Thank you for contacting our company in regard to this complaint. We have sent this case to our thrid party vendor for handling. The following information was provided as the resolution details.

1. Date resolved: 4/21/2025

2. Who resolved: Incomm, Third Party Gift Card Processor for Walgreens

3. How resolved: After review, we have found that there was an issue activating the gift card at POS. We attempted to activate the gift card for the customer but have been unsuccessful. We only invoice Walgreens for successful gift card activations. Since we were unable to activate the gift card, we have not invoiced Walgreens for the transaction. However, Walgreens still received funds from the customer for the transaction. Since ********************** is in possession of the customers funds, and we are unable to activate the gift card for the customer, ********************** will need to make the customer whole for the transaction.

$100.00

The customer has been contacted via phone call and email by our store manager; however, we have received no response.
UPDATE: Walgreens does not have replacement cards, as this is the resolution we are able to offer. The customer will need to contact the ********************** manager to set up a time to process their refund for $100.

4. Customer satisfaction: N/A

5. Compensation given: $100.00 Full Refund

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Initial Complaint
Date:03/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally address ongoing issues at the Walgreens pharmacy located at ********************************. The pharmacy consistently demonstrates incompetence in performing basic duties, including inefficient processing of prescriptions, failure to correctly input patient information into insurance databases, and frequent shortages of essential medications.These repeated failures cause significant delays and inconvenience to customers and patients, many of whom rely on timely access to their prescribed medications for health and well-being. The lack of stock and inability to accurately handle insurance information directly impact patient care, potentially causing harm and undue stress.I urge the relevant authorities and Walgreens corporate to take immediate action to investigate these issues, address staff training deficiencies, and implement solutions to ensure that patients receive the necessary care without disruption.Thank you for your attention to this matter.
Business Response
Date: 04/03/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 3/31/2025
2. Who resolved: ******* *., Store manager
3. How resolved: Called patient and apologized. Prescription was a CIII and did not have it in stock.Placed a manual order and received it yesterday. Technician contacted patient and will be coming in today to pick up.
4. Customer satisfaction: Yes
5. Compensation given: None

If you have any questions please do not hesitate to contact me.

Thank you,

******* *.
Executive Response Specialist
***************************************>***********************
Fax: ************
Initial Complaint
Date:03/27/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction:March 25, 2025 (though the issue began on March 12, 2025 and has continued unresolved)? The amount of money you paid the business:Approximately $55.99 total:$21 for the prescription $5.99 delivery fee $19 paid initially for the medication $10/month ****** subscription What the business committed to provide you:Walgreens, through their app, promised secure same-day delivery of a prescription medication, complete with tracking, delivery notification, and photo confirmation via a third-party service (DoorDash).What the nature of the dispute is:I never received the medication. The delivery had:No tracking No confirmation photo No delivery timestamp No notification of where it was left The package was allegedly dropped at my detached garage, which is not secure and not connected to my home. It was stolen. When I immediately contacted Walgreens, I was kept on hold, hung up on, misinformed, and mistreated.The pharmacist manager was disrespectful, yelled at me, and hung up on me twice. Walgreens then falsely told my prescriber that the medication was fulfilled, blocking a refill. I also filed a police report for the stolen package.This experience has caused me emotional distress, delays in receiving critical medication, and financial loss.Whether or not the business has tried to resolve the problem:No. Walgreens has denied responsibility and refused to offer a refund or solution. They repeatedly transferred me between departments (Walgreens, DoorDash, and my prescriber), none of whom resolved the issue. A Walgreens representative falsely claimed I received the medication, despite my repeated reports and a police report confirming I did not.Yes. The Walgreens app advertises secure same-day delivery with tracking and confirmation. None of those services were fulfilled. The lack of a secure hand-off or proper delivery photo directly contradicts what was promised in the app.
Business Response
Date: 04/03/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

1. Date resolved: 4/2/2025

2. Who resolved: ***** *., District Manager

3. How resolved: I have tried to reach out to the patient via phone on 4/1 @ 12:56pm, and again on 4/2 @ 11:56am at the number provided. I left a voicemail both times asking the patient to call me back to discuss the situation.

- I have spoken with the Pharmacy Manager at the location for an update on what had happened. The Pharmacy Manager was with the Store Manger when they initially tried to resolve the issue for the patient. Store offered a refund for the fees asked for (The approximately $56 for the inconvenience.) Patient told them he had been in contact with ******** and thought they were going to refund to them as well.

- Patient ordered their prescription to be delivered, DoorDash has a photo confirmation of the prescription being delivered, customer states that it was never delivered and stolen. When store was alerted of this, the pharmacist reached out to the patients doctor to try and get another prescription to fill, and team was going to wave the copay. Doctor would not authorize refills due to the patient already having enough medication needed at the time. Pharmacist submitted the lost prescription form in Walgreens system to alert ******** of the alleged incident. Patient has not been back in contact with the store location after they offered to provide a refund per his request of the $56. Based on the BBB case listed, the patient is now requesting an amount of $1586.93, which is not detailed as to where that number has come from, and I have not been successful in reaching the patient directly via phone for further details.

4. Customer satisfaction: N/A
5. Compensation given: N/A

If you have any questions, please do not hesitate to contact me.

Thank you,

******** *.
Executive Response Specialist
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my prescription sent to Walgreens (I have been taking for over 10 years of *********** mg 60 tablet count). I have been getting it filled by the location in ****************, on *****************. This time when I tried to get it filled I was harassed by three female employees Monday the 17th even after I waited over a week to get it filled because my doctor office forgot and isnt open on weekends. (I work as a RN weekend nights). The employees said I could not use a coupon code even though the app offers more than five discount codes. They said I would have to pay out of pocket in cash without insurance since my insurance for some reason needed to preauthorize it when I just got it authorized in November and had no issues in Jan and Feb via Walgreens. Then, the following day the manager calls my cell phone and asked me what happen I explained how they told me I would have to pay out of pocket in cash. Then, she harassed me saying she doesnt train her employees like that and they would not say anything as such. So she did not want to hear my side of the story she called to yell at me and tell me I was wrong. Then this manager put a note on my medication saying I wasnt able to pay out of pocket and the employee would not tell me her name. I will never go to Walgreens ever again due to this issue and I canceled my medication myself and I got it through a different pharmacy with zero issues. The staff was rude, inappropriate and harassed me for absolutely no reason.
Business Response
Date: 04/03/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 04/01/2025
2. Who resolved: District Manager, ******** *.
3. How resolved : I listened and took ownership of the situation at the store. The customer just wanted someone to take her seriously and ensure that the process for discount cards is being handled consistently. She was satisfied with my actions after our conversation.
4. Customer satisfaction: Yes.
5. Compensation given: No.

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 04/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I sent in a complaint to Walgreens and the Direct Manager for **************** South 309 - ******** ********, MBA did get in contact with me. She began to adjust the issue prior to us speaking on the phone and is looking into the manager who worked on March 18 and 19th. The manager called me on the 18th, I thought to figure out what happen. However, I explained what happened and she began telling me how she doesn't train her employees to do that and what I said wasn't true. The employees told me the only way to get it without insurance was to pay for it out of pocket with cash, all three employees said that to me and the manager yelled at me on the phone for absolutely no reason.

Sincerely,

**** ******
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Walgreens Pharmacy, Date: 3/25/2025 Walgreens dispense the wrong insulin for my husband, ***** *****-******** D.O.B.-01/24/1952. They dispense ******* insulin pen, my husband uses the insulin vials he is on the insulin pump, that should have been dispense. When I paid $105.00 for the medication, at that time I did not realize they gave me the wrong medication until I got home. I immediately drove back and called the pharmacy while in route. When I arrived and explained the situation that they dispense the wrong medication. The pharmacist (Diem/Tien) that was there at the time did not want to communicate with me and briefly told me that I need to come back the next day and speak with the pharmacist *****. I called today (3/26/25) multiple times and was put on hold for over 30minutes. Once again, I could not reach the pharmacist *****. I also called my husband insurance to make them aware that the wrong medication was dispense. They tried helping but they also could not reach the pharmacy. At this point I need my husband's insulin vial medication dispense to me and I cannot reach the pharmacist. I need immediate assistance please. I cannot afford to pay another $105. dlls for insulin when I tried returning it back immediately. My call number if you need to reach me is ************. I hope you can assist me as soon as possible. Thank you for your time in advance
Business Response
Date: 03/27/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 3.27.2025
2. Who resolved: Pharmacist, ******* / District Manager Long N.
3. How resolved: We were able to swap insulin pens for the vial. The doctor wrote for pens causing us to fill it correctly instead of the vials of insulin. We swapped out the pens for the vials for the patient, but it took time for the team to get this done.
4. Customer satisfaction: Yes, patient is now satisfied
5. Compensation given: We will give 10 dollars in cash rewards

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************

Customer Answer
Date: 03/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went online under my Walgreens account to have my prescription of Valsartan320MG tablets refilled. Before picking them up I called the *** ************* location to check if it were ready for pickup(I sometimes have my prescriptions filled at this location as well). I was informed that my prescription was ready for pickup at the ****** location. When I went to pickup the prescription, I informed the agent who waited on me at the drive through window, my name and the medication that I came to pickup. She told me it was not ready. I asked when would it be ready? She told me in ************************************************************* 15 minutes. I came back in line at are around 12:30. , which were a little over 15 minutes and told her my name and address to get the medication. She ran my credit card to pay for the out of pocket cost. I was given the card back with my receipt and the prescription inside the bag. When I got home I looked at the pills which is the same color of my *********, when I was about to take a pill I then saw on the bottle the name ***** ****** with the name of the medication ********* ER 5 MG Tablets and it had a QTY 90. When I saw that I realized I was given the wrong medication. I counted the pills in the bottle it was 30. The reason I counted them was about a month ago I went to this same location to pickup my brother insulin needles and this same Walgreens gave him a box with 100 and shorted him when he takes at least 3 shots a day. His prescription said he was to get 2 boxes and they shorted him. I have talked to the pharmacy manager about the problems we keep having and her attitude is not that of a professional manor. Something has to be done about this personal. It is wrong in every way when you give customers the wrong medication. This could be or could have been detrimental . The person medication given me name is **** ****** ********************************************************** . I should not have this information, nor anyone have mine.
Business Response
Date: 03/31/2025
1. Date resolved: 3/26/25
2. Who resolved: ****** *. District Manager
3. How resolved: District Manager spoke with the customer via phone and ensured the correct medication was promptly filled and delivered to their address. We modified the prescription to remove any out-of-pocket cost for the customer. Additionally, we have launched a full STARS investigation to understand how the medication was mislabeled and will be holding all appropriate parties accountable according to our internal policies.
4. Customer satisfaction: Customer was satisfied with the outcome.
5. Compensation given: We covered the cost of the medication and delivery fee.
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I visited this pharmacy 3-4 days this week. This location says it closes the pharmacy at 10pm EST online. First, I came for my spouse on 03/21/2025 inside at 9:50pm. The ladies seen me walking down the aisle towards the pharmacy and shut the blinds and closed the door. Then the next day 03/22/2025, I came through the drive thru. The lady told me it would be 15 mins to fill the prescription after the doctor had already sent the rx over to them ***** mins prior to my arrival. There was only me and one other car in the drive thru. She then proceeded to tell me to come inside to have the prescription filled as if I couldnt have waited in the drive thru or came back through the drive thru. Why would there be two lanes in the drive thru if I have to come inside? I shouldnt have to get out my car. My toe has an infection on it, so the drive thru was beneficial for me. This is by far the WORST pharmacy in ********* right now. This location used to stay open until 12am which was very convenient for a lot of people and out of nowhere they start closing at 10pm EST. And I dont feel like it even helps reaching out to management here. They have so many complaints here and the matter has only gotten worse. Now today, 03/25/2025 Im coming to pick up another prescription at 9:20pm EST through the drive thru because my toe is injured I cant get out the car, and the drive thru is closed with a board on the window. This location is supposed to close at 10pm. Then, their phone line is horrible. I was going to do a transfer to a publix store, *************** called me and said they were on hold for over 20 mins. So I tried to call and was on hold for over 20 minutes as well on 03/22/2025. Then today, 03/25/25, I was on hold for 25 minutes. Its ridiculous! Store - Walgreens ************************************
Business Response
Date: 03/31/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 3/28/2025
2. Who resolved: District Manager, ***** *.
3. How resolved :The contact # provided was discovered to belong to another party, DM emailed patient to ensure all concerns have been addressed. Working with the ** to take corrective actions.
4. Customer satisfaction: Unknown
5. Compensation given: None

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just spent a month half with three life saving surgerys in the hospital. I went to get my pain medicine and she said its on back order and they are asking for a replacement. What replacement? I went on the app and they canceled my prescription so I cant get it moved and filled. While I am in pain and pee blood. What they did was wrong and evil. And twice now they changed one of my meds to one I am allergic too. So they tell me to check my meds before I leave the store. For the blood pressure meds that keep me alive. Address: **************************************** Store Number: 5690
Business Response
Date: 03/27/2025
Thank you for contacting our company in regard to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.

1. Date resolved: 3/26/25
2. Who resolved: District Manager, ****** *.
3. How resolved:The prescription was on back order. The *** took the appropriate steps to contact the patient's doctor, and we were able to fill an alternative medication for him.
4. Customer satisfaction: Personally spoke to the patient and he was satisfied with the outcome.
5. Compensation given: N/A

Thanks,

****** *.
Executive Response Specialist
**************************;
***********************;
Fax: ************
Customer Answer
Date: 03/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The gift card was received unopened. When I opened it and tried to register the card I was asked to enter the 16 digit card number. Four numbers were missing (see documents submitted). The card was in a sealed package, so it seems the numbers were not visible before the card was packaged. Also, the terms of Walgreen were not presented (because they were printed on the receipt) until they already took my funds. They offered no remedy. This appears to be fraud and a deliberate attempt to take ****** without providing the purchased product.
Business Response
Date: 03/26/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 3/26/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: The customer already had a case opened with Vanilla Visas customer care team and a replacement was requested. Please allow 7-14 business days to arrive. If the customer would like details or has any questions, the customer should call the number listed on the back of the gift card and reference their open Vanilla case # ********.

4. Customer satisfaction: Unknown

5. Compensation given: None Provided

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
***********************************br>
*************, AL 35661

Fax: ************

Customer Answer
Date: 03/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me provided I receive the funds as indicated by the vendor.

Sincerely,

****** ******
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a $50.00 gift card to ****** for Christmas. I went to use it ( was saying invalid) spoke with ******. ****** said the card was invalid. I called Walgreens where the gift card was purchased on 12/27/24 Walgreens had me submit the receipt to them. I've been following up weekly via email, they keep on responding ( there is no time estimate on a gift card case. Thank you for your patience while we assist you with this isssue) It's 3 months now and the issue is not resolved, Please assist. Thank you!
Customer Answer
Date: 03/25/2025
Please see attached
Customer Answer
Date: 03/25/2025
Attached.
Business Response
Date: 03/26/2025
Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our leadership team for handling. The following information was provided as the resolution details.

1. Date resolved: 3/26/2025

2. Who resolved: Walgreens 3rd party gift card processor InComm

3. How resolved: The card that was purchased and the card that the customer provided to us do not match. The card that was purchased was successfully activated on 12/15/24 at location 4743 in the amount of $50.00. The physical card the customer has is inactive.

For lost/stolen or damaged Macys gift cards the customer will need to contact Macys and open a lost, stolen, or damaged gift card case with Macys.

The customer will need to fax in their receipt with their name, address & telephone number and reference the lost, stolen, or damaged gift card number below. The customer should fax this information to **************. ***** will work with the customer on replacement if funds are available.

Card # ***************

4. Customer satisfaction: Unknown

5. Compensation given: None Provided

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*************************************>
*************, AL 35661

Fax: ************
Customer Answer
Date: 03/26/2025

Complaint: 23107067

I am rejecting this response because: This was the only card purchased at Walgreens. All information pertaining to this gift card has been already sent to Walgreens on 12/27/24 vai email, receipt, copy of the front of the card and back card (which Ill be more than happy forwarding to any party) If/so Walgreens is stating that a different card was purchased. Have Walgreens provided that information to us, then that card that Walgreens is claiming should have a balance of $50.00 on it. At the end of the day Walgreens sold me the gift card and will be accountable. I dont care if they use a 3rd party vendor, they use multiple vendors throughout their business.

Sincerely,

******* ******
Business Response
Date: 03/27/2025

Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.

Summarize the resolution addressing these questions:

1. Date resolved: 3/27/2025

2. Who resolved: Store Manager ******** *.

3. How resolved: She spoke to Mr. ****** today and apologized for the inconvenience and wait and processed a $50 payout for him to recoup his losses of the gift card purchased at her store.

4. Customer satisfaction: Yes

5. Compensation given: $50.00 refund was provided to the customer for the gift card he purchased.

If you have any questions please do not hesitate to contact me.

Thank you,

***** *.
Executive Response Specialist
*************************************>
*************, AL 35661

Fax: ************

Customer Answer
Date: 03/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******

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