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Business Profile

Student Housing

College Housing Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Student Housing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely horrible company. We moved to Dekalb and had weeks to find somewhere. ***** didnt even reach out with a move in date, we had to reach out several times and finally talked to the owner. Our move in date was pushed back a week but initially werent going to pro rate the rent for the week THEY pushed us back. ***** was disgusting upon move in but drove 10 hours in an ice storm so we were just thankful we made it. Broken blinds and disgusting brown substance splattered on walls and ceiling. Floor was caving in. Large gaps on floorboards and front door so there were mice and chipmunks getting in constantly. Had to have the locks replaced because the deadbolts required keys to unlock from the inside-***** made us feel like we were a complete inconvenience. The furnace went out 3 times. She never answered her phone or voicemail. Took her 3 days to respond about our heat going out-thank goodness the maintenance man checks his phone. We lived there 6 months, paid our rent on time, kept the place as clean as possible given how disgusting the house is and all the cracks in the house, tried to stay away from *****. She started showing our house and gave us less than 24 hour notice even AFTER I told her I needed at least 24 because I work from home, have a dog & and infant to accommodate. For move out inspection she (again) gave me less than 24 business days notice, I offered other times and dates but were declined and resulted in us being absent for the walkthrough and resulted in us losing 80% of our deposit. They nickel and dime every little thing that should be part of maintaining a rental ($5 for hair in a drain, $5 to remove a water filter, $5 for this and $5 for that). Apparently as a renter Im in charge of cutting down trees, so that cost us $200. Oh yeah! Those broken blinds that we moved into? We paid $125 for all new ones. They are taking advantage of college students.

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