Complaints

This profile includes complaints for Magnum Insurance Agency Co., Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Magnum Insurance Agency Co., Inc.

  2250 E Devon Ave Ste 329 Des Plaines, IL 60018-4529

  
• 

  Magnum Insurance Agency Co., Inc.

  628 W Chicago Ave East Chicago, IN 46312-3220

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-13-23 I cancelled my insurance and was told that it was cancelled at that moment but was still charged for another month premium on 03-23-23. I should have never been charged the monthly premium plus I should have received a partial credit for the previous month when I cancelled.

  

  Business Response

  Date: 04/17/2023

  Hello, please see the attached email. on 3/31/2023, we sent our response to ******************** 

  If you have any additional question, please feel free to contact us.

  thank you, 

• Initial Complaint

  Date:03/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call to renew my cars insurance. They gave me a quote and all but I didnt like the price, so I told them I wanted to look else were and would like to cancel this insurance! They did not tell me I had to go to an office to physically sign a document of cancellation. Now, I received a letter in the mail stating ** going to be sent to collection! This is outrageous! I verbally said I wanted to cancel! how would I know that I needed to go to the office if the person I spoke to did not tell me! Im not at fault for being denied information! I called and got talked over and was spoken to with sarcasm very unprofessional employee her name was ***************************! I told her who was the last person I spoke to their and she said I spoke with her in December. Im aware that when I spoke I said I wanted to cancel the policy! Either in November or December But she says shes 100% that I did not state this! I called again and another representative spoke to me she said the supervisor will be calling me back and was very nice and professional so I hope we can find a solution soon for me!

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/01/23 at 6:24 pm I purchased a policy for what I thought and stated on magnum insurance website was full coverage for an online car purchase. Unfortunately I had to cancel the purchase because after the car dealers underwriter saw that the policy and it wasnt full coverage and when I called magnum insurance a representative told me that they couldnt quote me for full coverage unless I took the vehicle to one or their locations. After I canceled my purchase because under ******** law could not release me the car without full coverage I called magnum insurance to cancel my policy 2/2/23 at 12pm and was told that even though I purchased online the policy could not be canceled unless I went to one of their locations. I expressed my frustration and ********** assured me that if I sent an email with a letter canceling my policy they would process my refund to my card asap. On 2/3/23 I called for confirmation of my cancellation with the same representative and she confirmed and stated that I would receive my refund by 2/6 latest 2/8 I waited its 2/9 and I still havent received my refund. I called spoke to ********* she informs me that I would receive my refund via mail by 2/20/23 20 days after my cancellation. Not only do the have misinformation on their website but they misinformed me about a quote and now they are sending a check via mail 20 days later. I asked to speak to a manager and they refused. Its not okay to be able to take funds out of my card instantly but can not process a refund to my card at least 1 week later. They refused to connect me to a manager almost as if they know that they are doing something unfair. Why offer online services when you clearly can not process refunds. They are misinforming customers its very unfair.

  

  Business Response

  Date: 02/22/2023

  After reviewing this case, the customer bought a policy online.
  At the time, she thought she had chosen coverage that included physical damage but in reality she did not. The client chose Liability coverage.
  The people at CarMax noticed this and advised the client she needed different coverage. In the end, the client did not end up purchasing that vehicle.
  The client called in on 2/2/23 to cancel the insurance. It was at that time the csr rep advised the client what to do. That same day on 2/2/23 the insured sent in an email to Magnum requesting the cancelation.
  Her cancelation was worked on that same day 2/2/23.
  On 2/9/23 the full refund was issued back to the insured via her credit card in the amount of $283.00. credit card ending in **** which was confirmed.
  
  The insured should have received the refund back on the card by now.
  If you need anything further on this case, please let me know.
  
  Thank you,

  *************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in an accident on October 10th and filed a claim the same day. It's now October 27th and I still haven't heard anything from them. I call everyday and sit on hold for multiple hours just to finally get connected to a rep who doesn't know what's going on and constantly transfers me to different people who I leave many voicemails and my calls are never returned. I was also given my agents number ************, who everytime I call, it goes straight to voicemail. I pay for a service monthly and they refuse to hold up their end of the deal. I need this rectified, I've been without a car for almost 3 weeks.