Complaints
This profile includes complaints for Illinois Vehicle Insurance Agency's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive been with this agency since 03/02/2022 ,paid my bill on time in the amount of $86.58 for sr22 and about a week or so ago I get a renewal letter in the mail in the amount of $261.77 which is absurd, they told me the reason is, is because my *** is a work ***, which it is a *** that I use for personal use. It is not a work *** they asked for me to send pictures. I sent them pictures, showing the inside of the vehicle, which truly shows that there are seats a television in there and they say those pictures arent enough in the beginning when I got the insurance I had to show them pictures and it was not a problem. These people act like they dont care about their customers they say once they approve the additional pictures that they asked for and they approve ,that my bill would be two $220.28 per month thats ridiculous because theyre saying because of the area that I live in thats why the price will go up thats absurd . And thats not even a full coverage..
Business Response
Date: 03/06/2024
Hello,
I have looked into this complaint and here is what I found. The carrier is asking for additional pictures of the interior, and all sides of the exterior of the vehicle. Customer provided preliminary photos that show he has materials in the back related to tools used in painting. Additionally, the insured advised the agent that he in fact is a painter by profession. Given these images that were submitted to the carrier, Underwriting determined that this risk is used for business use. Which is why the company increased the rate to account for possible business exposure that otherwise would not be covered under a personal auto policy. The customer has been asked twice to provide these pictures and we have not had a successful response to submit to the carrier. Moreover, the insured was also advised that he could be requoted with another carrier that covers business use to see if we could place him with a lesser premium. The customer declined this option. Please advise if you need additional information.
Thank You,
J. *****************************
Customer Answer
Date: 03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:07/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was involved in a car accident where a Illinois insurance insurer hit my car I tried to file a claim and they would not make a claim because I didn't have the other drivers information. I have the police report number and the policy number that's all I was given by tue police officer. The person I spoke to named ****** was very unprofessional and disrespectful and kept refusing to file a claimBusiness Response
Date: 08/08/2023
Hello,
I had the opportunity to speak with **************** about his claim. He provided me with the policy information, and I was able to locate the policy in question. This policy is currently not in effect, and it is the reason why the claim was not able to be submitted. I apologized for the behavior of the representative and explained the options he had to resolve the claim outside of this policy. **************** was very understanding of the situation and advised he would research the options I provided him. I asked that he reached out to me if he needed further assistance. No further action is required.
Thank You,
**** **************************************.
Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************
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