Complaints

This profile includes complaints for AmeriPro Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AmeriPro Roofing

  3041 Woodcreek Dr Ste 100 Downers Grove, IL 60515-5418

  
• 

  American Dream Home Improvement, Inc.

  39205 Country Club Dr Ste C8 Farmington Hills, MI 48331

• 

  AmeriPro Roofing

  5233 Grand Ave, Unit C Davenport, IA 52807

  
• 

  AmeriPro Roofing

  150 S Sunny Slope Rd Ste 108 Brookfield, WI 53005

  
• 

  Ameripro Roofing of Colorado

  8570 Criterion Dr Ste 190 Colorado Springs, CO 80920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They did not install gutters or replace a broken window that was included on my insurance invoice. And on the contract I signed with them. And they also broke a window when the roof was being done. I was told by ***** in February my bill was *******. I paid *******. Then I receive a final bill for ******** charging me for ice and water shield which was not approved by insurance! When I brought that to their attention, she took the wording off the bill, but the amount never changed. So after numerous phone calls trying to get this resolved and gutters and windows fixed, I gave up, and deducted that amount from this bill, which was a total of ******* for gutters and ****** for the window that was included. And another ****** for the window they broke. I wrote a note explaining this along with a check for my final payment of *******. Then I received a certified letter threatening me with a lien on my house. I called and left messages with the collections manager who has not called back. I received a message from the secretary ***** today That they have now reported me to the credit agency, besides getting this lien on my house, for the remaining balance of *******.

  

  Business Response

  Date: 06/08/2025

  Ms. ****,

  Thank you for providing your feedback.  We are looking in t the matter and you can expect a call from one of our management team early this week.  Our goal is to reach an agreeable solution.  

  Thank you,

  AmeriPro Roofing

   

  Customer Answer

  Date: 06/18/2025

   
  Complaint: 23436234
  
  I am rejecting this response because: 

  As this complaint is not resolved in any fashion, I would ask that we re-open it. 

  The message from the business, Ameripro, indicates they would call me to discuss an "agreeable solution" and have not even done that. 

  
  
  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 06/25/2025

  Ms. ****,

  You should have received a text asking for your email so that we could send the information that was sent via mail to you.  Additionally, as requested, if you can provide any available days/times for a call we can schedule that.

  Thank you,

  AmeriPro Roofing

   

   

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23436234
  
  I am rejecting this response because:

  As you will see from the attached screenshots, I did receive correspondence from **** at Ameripro roofing. She did email me a breakdown of the costs, but they still do not compute according to my calculations, and there are discrepancies between her figures and the insurance company's figures. As per ****** email she said she would give me a call Monday (today, June 30th) and that she "looks forward to connecting with me live." I still have not received a call from ****, therefore this issue still remains unresolved.

  Sincerely,
  
  ****** ****

  

  Business Response

  Date: 07/10/2025

  Ms. ****,

  AmeriPro has reached out to you twice this week.  We will send over another email with the breakdown of charges, and we will reach out again Monday 7/14 to resolve the matter.

  Best Regards,

  AmeriPro Roofing

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Billed 4/24/2025- I have been a victim of bait and switch on my gutter guards. I have been charged for work AmeriPro did not do on my home. No window wraps or screens have been done by AmeriPro on my home. AmeriPro has damaged my existing fascia. AmeriPro is attempting to coerce me into paying for something they did not deliver, and my roof is still leaking after they replaced my roof. This is not a one off. This, type of activity seems to be systemic in their Company

  

  Business Response

  Date: 05/29/2025

  Mr. ******,

  Our project manager was on site and we are working toward an agreeable solution.  Thank you for taking the time to communicate your valuable feedback.

  Best Regards,

  AmeriPro Roofing

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23391636
  
  I am rejecting this response because: I have responded to Ameripro Roofing, they have not responded back.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/04/2025

  Mr. ******,

  ********* ****** has been texting and emailing you to come to an agreeable solution.  We look forward to closing the matter together.

  Best Regards, 

  AmeriPro Roofing

   

  Customer Answer

  Date: 06/07/2025

   
  Complaint: 23391636
  
  I am rejecting this response because: Mr. ****** of Ameripro Roofing, has not come to an amicable resolution to this unfortunate situation, as of yet.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/13/2025

  Mr. ******,

  AmeriPro installed the available gutter guards free of charge as a courtesy to you.  We do not offer the brand that you were inquiring about initially but if we did have that brand it would have come at a cost to you.  We went above and beyond to supply this free product and have fulfilled our obligation. 

  AmeriPro Roofing

   

  Customer Answer

  Date: 06/13/2025

   
  Complaint: 23391636
  
  I am rejecting this response because: The replacement of the correct gutter guards was required, before my approval as was clearly explained and agreed upon by, Ameripro's Agents; ******, and ****. This is Bait and switch. My property value has been harmed, as well as my Health. My health situation was explained to Ameripro's Agents ****** and ****. I would not have agreed to Ameripro doing my roof, without the proper gutter guards. You telling me, you did not charge me for them, does not remove Ameripro from Bait and switch to say the least. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2023-Ameripro started the process of replacing the roof and siding on our home. A year later we had water coming into our house thru the area that was disrupted when the contractors replaced the siding by the balcony area. We contacted AmeriPro and they sent someone out to our home to inspect the damage. They determined we needed a new rubber membrane for our flat roof. A contractor came out a few days later and replaced the flat roof which involved removing the ********. This past month we had heavy rainfall and water was leaking in the same area that we assumed was replaced. AmeriPro contacted the warranty **** which ensures a 5-year warranty for any repairs done by them. The warranty **** sent out a manager and he reviewed the area by doing a water test with a water hose. He initially said he didn't see the problem but will do further testing. He came back a week later with his manager after we complained about no resolved issue and found the leak. It was discovered the contractor put a nail in the siding to reattach the ********. They proceeded to send out a contractor that just caulked the area again excessively. We are not satisfied with the results due to further damage in the future.

  

  Business Response

  Date: 05/29/2025

  Mr. *****, 

  Thank you for communicating your concerns.  Our staff was at your property yesterday to repair, seal, and caulk the reported area.  The team will be coming back within the week to conduct a water test.

  Best Regards,

  AmeriPro Roofing

   

   

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were hired to wrap windows from hail damage. The siding on the house comes directly to aluminum wraps and is caulked. I explained to the sales guy that this is labor intensive and needs to be done correctly. He assured me it would and told me the superintendent would come and look just to make sure. Well the work started and then I stopped it. The work is well below industry standards and is clearly rushed and a hack job. When the superintendent showed up after I stopped work he agreed it is not done correctly. He also told me he was never talked to about the job by the sales guy. They also wrapped two casement windows closed that I can't even open. After going round and round with them they basically told me they are walking away from the job with half the windows wrapped incorrectly, not caulked and face nailed. So I can not remove new aluminum because the aluminum underneath will have holes in it.

  

  Business Response

  Date: 05/07/2025

  Ms. *****,

  Thank you providing your feedback. AmeriPro is investigating further how we can come to an agreeable solution.  Our team members have been in contact with your son to work to close the matter.

  Thank you, AmeriPro Roofing

   

   

   

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23248156
  
  I am rejecting this response because: no one has reached out to either myself or my son.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 05/22/2025

  Ms. *****,

  Thank you for your response.  Your account manager had a discussion with your son to resolve the issue on 5/14/25.  At this point we are waiting for a return phone call from him regarding quotes.

  AmeriPro Roofing

   

  Customer Answer

  Date: 05/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They spoke to my son and are working through getting some quotes and Ameri pro has agreed to pay some one else to do the job
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went from appointment setting to filing a claim on my behalf but not giving me an out, to making false promises (***** ********) concerning the deductible pricing was to be adjusted then they didn't replace some of the gutter (substandard shoddy work) saying it was already like that, it was not damaged to that extent, then did not replace part of the roof back to the quality that it was originally (and that was not where the roof was damaged) to putting sub quality and mismatching roof shingle and made an agreement to replace and put the right shingles on the place where they cheated (their excuse was that the city ordinances allowed them to use the roof roll) in order to get the final payment. My insurance company told me I had a right to withhold payment until the replacement was done correctly. We reached a verbal agreement replace the roof roll with the matching shingles and they would get the payment that I was withholding. Terms $7500 payment and balance of $1500 I kept my end, however AmeriPro Roofing added an additional $1560.78 the day the contract was signed and is threatening to put a mechanic's lien on my property for this bonus charge. I do have a witness that the agreement did not include the company adding a 2nd charge for fixing what should have never been done in the first place. The city ordinance does not justify not restoring the damage to its original condition, it really doesn't apply insurance is to make the party whole or restore to its pre-damaged condition. I feel cheated and the cheating was intentional. The amount was more that originally estimated and then they did not do all that insurance contract/estimate agreed. We have numerous problems with this contract. 

  

  Business Response

  Date: 04/24/2025

  Ms. *******-*****,

  Thank you for providing your feedback.  AmeriPro is working closely with your attorney to come to an amicable resolution and settlement regarding your dispute.   We have sent your attorney a breakdown of the billing and invoicing for complete transparency.  Although we view things a bit differently at this point, we would like to close the matter as well.  

   

  Best Regards,

  AmeriPro Roofing

   

• Initial Complaint

  Date:04/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/26/2025 shingles were put on my home. I was told multiple times AmeriPro would "take care of everything" with insurance etc.....So, they failed to get approval from my HOA so now my HOA and attorneys are charging me over 2k. So I now owe over 4k plus increase in insurance and fines from attorneys  because I was told incorrect information. I was then told they would make it right and waive it all once they spoke to my HOA. Well, they spoke with my HOA and once again was told false info.

  

  Business Response

  Date: 04/16/2025

  Mr. *******,

  AmeriPro Roofing has worked diligently on your behalf to advocate with your insurance carrier regarding the storm damage to your roof. However, please note that it is not within our responsibility to be aware of or manage the bylaws of your homeowners association. Some neighborhoods have such associations, while others do not.
  That said, we did make an extra effort to contact your association to request a waiver of the fees. Unfortunately, that request was denied. However, we were able to secure a reduction in the cost, and your remaining balance for the roof replacement is $1,977.37.  Please be advised that your payment is now significantly overdue. We do offer financing options, and we will do our best to ensure that your financing rate is as low as possible, potentially even 0%.If you have any questions or would like to discuss payment options, please dont hesitate to reach out.

  Thank you for your attention to this matter.

  AmeriPro Roofing

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  American Dream Home Improvement DBA AmeriPro came to my house 4/23 after I lost shingles due to wind damage and hail damage. I signed what I thought was an authorization to work with my insurance company, when in fact it was a predatory contract. I was told at that time that all it says is I wont have to pay anymore than what insurance will pay. Work was not started until 8-23, without scheduling and actually came while I was out of town. They say they robocalled me. Im only knew about them doing the roof when the workers called asking where my house was. I told them I wanted them off my property as I dont have work done while Im not home. I was told too bad, they already tore the roof off. Since then I have had new as of last week 3/10/25 water damage7 new places I have seen since the roof was installed. They also took my vent out to my water heater, reroofed around it and it no longer vents my water heater. I had a company come out and look at it. They sent a letter to AmeriPro showing how the vent was when they last did preventative maintenance on my water heater and what it is now. AmeriPro denied the damage stating the vent was rusted. It is not. I have a letter from nipsco. I was told by both I cant use my water heater as it is now a danger. I also had a roofing company come out, they wrote an estimate stating a new roof needs to be installed due to poor installation. They will not fix the new and worsening water damage as it is at the frost line and therefore not their problem. They also said I sent them the same pics as the insurance company. I sent them the insurance companies and my new pics. They offered to take $1k off due to the black mold I now have growing. They have 4 states with lawsuits against them. ******** and ********* settled. Illinois at $1million and ********* undisclosed NC and **** sue them for cease and desists! 

  

  Business Response

  Date: 03/25/2025

  Ms.  ******,

   

  In an offer of good faith, we have removed you from our collection process.  

  Our position, however, has not changed.  AmeriPro did not detach any pipes on the interior of the home, the pipes remained in the exact same position and as with every roof project we paint the pipes from the outside. If the previous roofer decked over an existing hole, we would not have known this as the decking was not damaged or deteriorated and therefore did not require replacement. It is not possible to deck over a vent when no decking was used during the roof installation. There were no funds paid to AmeriPro and your insurance company issued funds of $9,855.24.   

  Best Regards, 

  AmeriPro Roofing

   

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23098111
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  enclosed I have submitted the before vent pictures and after you came to my house and installed pictures. With a letter from the weatherization company that does regular checks on my furnace and water heater. They state it was NOT like that. They have also stated it was pulled out and moved. I still to this day can not use my hot water heater! I have a letter from another roofing company stating a new roof needs to be installed due to poor prior installation. I have sent as many pics as this would allow me to showing the additional water damage I have on my ceiling since 3/25. The app would not allow me to show all the pictures at this time. Id be happy to send more. You have 4 lawsuits put agains your company as American Dream Home improvement. You DBA Ameripro. Illinois sued you and settled for $1million dollars. I am not the only person with these issues. You have refused to fix any problems. You stated you took me out of collections, you also need to have it taken off my credit report. Your sun contractors did a horrible job, youre not even a roofing company. Just a sales company who goes to third party contractors that are no good. You wont fix any of the problems and you certainly will not take any blame even though I have written proof. I absolutely do not find this satisfactory. I will have to pay another company to come out here and do the job right. You dont deserve the money for the poor job that was done. Again, since I am out of collections you need to have it taken off my credit report. If you want to deny my requests I will post more pictures and court documents from your other claims against you. 

  

  Business Response

  Date: 04/02/2025

  Ms. ******,

   

  AmeriPro has repeatedly responded to your complaints with the facts regarding your roof project.  AmeriPro suggests that you utilize the funds your insurance company provided for your roof repair since you have not paid AmeriPro for your project.  Your outstanding balance is $9,855.24 and your balance paid is $0.  I'm obligated to tell you that a financial gain from insurance funds is punishable by law.  

  AmeriPro Roofing

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23098111
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  You have heard of all my complaints because you refuse to take responsibility for anything. And you refuse to fix any damage or poor installation.  I never signed a contract stating all of the product that was to be used and law states down to the nails. You applied the roof past the time of the insurance company payment. You represented yourself as working with the insurance company and by Indiana law that is not allowed. You also had a shingle change which was supposed to be sent to me to personally sign and that was not done. You have threatened me with collections, liens and now the law. Rest assured the funds will be used and not kept. I have enclosed a bill from another company stating the roof needs to be reinstalled due to improper installation. Says that right in the estimate. Thats $7200 of the insurance money that will be used. You stated which I have in writing that $1k would be taken off per Tomaz due to black mold growing from further damage. ***** was also was supposed to pick up my deductible from a company securing that which is also in my messages to Chase.that was $1k.  He was the one who said he would pick up the funding. He never did. So thats $9200. I also need to have someone come to reinstall the roof pipe above and below the roof line. I have yet to get a charge for that, but Ill be happy to let you know what that is once I have a company come back for it. The $7200 will go to ***** Roofing to re install my roof. I have new water damage as of 3/25 in 7 spots. The fall of 24 was one new water spot including the worsening damage from the original. You have lied about many things and have not taken responsibility for any of it. You have 4 other states that have sued you. You know you have. Look up American Dream Home Improvement DBA Ameripro. You changed your name because of the lawsuits. You did a bad job on my roof and I have backing from three companies. 1 roofing company and 2 companies for the water heater. One sent you a letter with pictures. Tomaz came back and lied and said it was rusted out. It was not. I also had ****** come out and they red tagged it to not use. So again, the insurance company money will go to fix the damage you created. The BBB will not allow the file for the roofing estimate from ***** Roofing. Id be happy to supply that to you through other avenues so you can see it. Send me an email to send it directly to you. I cant make it fit within their limits on this page

   

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The work done by this Company, was accomplished by inexperienced or nonprofessionals. The job was sloppy and negligently accomplished. The vents Caps, ventilation, material and flashing, were abandoned and left unused. When I found out the roof was leaking from the overhanging (enclosed by five ventilated windows & big Patio door), and through the EXCEL Energy Pole because they had not properly sealed the shingles around it, I suggested they use the remaining materials. The agents they sent, and others kept coming back, because they kept doing a lousy job. Some couldn't communicate in English and will not understand what I tried to recommend/suggest. They came out about five times just for this repair and only when the ***** were already getting rotten. The attic has been leaking now for more than a year because before the now stained ceiling, one could hear the dripping sound of water. ISSUES-This has caused the electrical system in my children's room and kitchen to go out.-The Ceiling in the kids' room, my room and kitchen now all bear water marks.This issue evolves around res **** loquitur, because this company at all times had, 1) exclusive control of roofing, 2 There has been no intentional or otherwise misuse of this roof, 3 No force Majeure, and no maintenance has been conducted by any other entity, 4) Or another contractor, 5) And the full contract amount was paid. Before the company recommended a roof change; we never had any issues with our old roof, such as leaks nor any other issues.This company has no excuse to violate their warranty and or negligently accomplished services, that they are NOW trying to blame on Ventilation; without even causing any inspection as they should. They equally have unused materials, which could have mitigated this damage. This equally means that I spent for material that weren't but were supposed to be used. I went online after this experience and saw the co. had a track record of this behavior.

  

  Business Response

  Date: 03/25/2025

  Mr. *****,

  AmeriPro has been to your property to inspect the issues you reported.   The decking and insulation in your attic were saturated, but this is not due to roof leaks. This is a result of condensation occurring throughout the main part of the attic.  The property currently lacks soffit vents and so there's no intake ventilation from below, AmeriPro did not do soffit work for you. Currently, the attics air circulation relies solely on two ***** vents. This setup is insufficient to maintain proper airflow, particularly during extreme weather conditions.   We strongly recommend consulting with an intake ventilation specialist as a next step.

  Thank you,

  AmeriPro Roofing

  Customer Answer

  Date: 03/27/2025

  Complaint: 23092359
  
  I am rejecting this response because: I Wish to Acknowledge and appreciate the efforts of the BBB., at an attempted resolution of this Issue but will state as follows:
       By the time we purchased this ******************** Property in July 2017, the roof was already there for more than ten years; but without a single Leak, and thus, NO single repairs, or Stains on the Ceiling. THESE are common things that a Licensed Inspector (we paid for), the *********** Representative, would have found. We were equally present during this inspection. We have lived in this Property since then, UNTIL the replaced roof, without any concerns. 
       AMERIPRO, seem to portray some form of oversimplification in their Answer: 
  -They don't give an explanation as to why the property all of a Sudden would need an "INTAKE VENTILATION SPECIALIST, just after their Negligently conducted roof replacement;
  -Nor, are they providing reasons WHY, the materials that were needed, and purchased for the property and suggested to be used were not;
  - AMERIPRO, didn't inspect this roof, during their visit in order to ascertain whether or not the leaks were actually emanating from the roof and as a result of their BAD services or not. In fact, I just showed them stain marks, and open a potion of the Attic, and they just drew their conclusion. Their staff who made this decision was not even a party to the Locus in quo and it behooves him to had done so.
  
  THEIR decision is solely based on the fact that their gaff is overwhelming to bear.
  
  THEIR RESPONSE IS EXTREMELY INSULTING AND UNSATISFACTORY.   
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/10/2025

  Mr. *****,

  AmeriPro sent a detailed description of the issues that were found in response to your Attorney General complaint.  That communication will be shared with you through that process which includes a detailed explanation and photographic evidence of our findings.  

  Thank you,

  AmeriPro Roofing

   

   

  Customer Answer

  Date: 04/11/2025

   
  Complaint: 23092359
  
  I am rejecting this response because: 

  REJECTED!

  
  

  This Company Keeps Parroting the same  inexcusable responses that has nothing to do with the crux of the issue. 

       I am going to keep all Legal options open, while hoping that a Class Action might come about against this ********************* that WILL right the wrong it has caused the Public and myself.

       However, I wish to acknowledge the efforts of the BBB, at an attempted resolution of this Issue and  the Agency's professionalism .

  
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:02/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AmeriPro roofing refuses to honor my original contract from 10 years ago. They were under another name American Dream Home Improvement. It says I have a lifetime workmanship warranty. They did not vent my attic properly after doing the roof. I now have wet insulation, wet boards, and mold. At first they said it was storm damage from this past summer so I filed a claim in January 2025. ******** denied it on Feb 6th because there is no storm damage or hail damage like they said. The contractor **** came back out and now says its a ventilation issue and has not gotten back to me. I would like this repaired because I have severe allergies and asthma.  

  

  Business Response

  Date: 02/20/2025

  Ms. *****,
  
  
  Thank you for providing feedback on your experience.  I have thoroughly investigated your complaint and your roof installation from 2015.  Your original contract states that you have a lifetime workmanship warranty, that is correct.  AmeriPro warranties the work effort associated with the installation of your roof.  The issues associated with your attic are no fault of our workmanship. An AmeriPro representative was at your property in early February 2025 and submitted their findings.   The humidity levels in your home were at 75%, mostly due to the one reading we took in your home, in an upper-level bedroom under the attic, which included more than 5+ fish tanks.  Additionally, we were not able to gain access and therefore had no visibility into the room you stated the leak was occurring.  We did access was your attic.   There are several things that are problematic from a ventilation perspective.  Additionally, during the last inspection your insurance company was on site and 100 percent communicated to us that you have a house condensation and ventilation issue and therefore denied your new roof claim. I hope this explains our position.

  Best Regards, 

  AmeriPro Roofing

   

  
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22953608
  
  I am rejecting this response because:  I am rejecting what Ameripro stated. The first time they were out in late Jan,**** stated that it was severe storm damage and hail damage so that is why I filed a claim with my insurance company ********. AlllState came out checked the roof and stated there was no damages to the roof and checked the attic and stated it was not properly ventilated by the roofing company that installed it 10 years ago. Not because my son has fish tanks. Then **** came back out to check the attic in early Feb because he didnt the first time and still said its not workmanship its because of these fish tanks but he would get back to me in regards to what they can do. He never did so that is why I filed a claim with the Better Business Bureau. I still have wet wood and wet insulation and mold.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 03/06/2025

  Ms. ******,

  Our organization would only address our workmanship issues.  Since it has been determined that the issue is ventilation you would want to consult with a ventilation specialist.  

   

  Best Regards,

  **** *********

  Customer Answer

  Date: 03/12/2025

  Complaint: 22953608
  
  I am rejecting this response because: I am responding back to complaint. I cant do it on the link. AmeriPro is a roofing company and they do ventilation. Why would I need to contact a ventilation specialist when your company does that and should have done that 10 years ago when my roof was completed? I have not had any issues before the new roof and I moved in 2002.
  
  Sincerely,
  
  April Dugal 

• Initial Complaint

  Date:02/06/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I, for the longest time as of now, have been receiving constant calls and voicemails from this business about their services. It would be something I could ignore if I didn't receive them as often as I do, in the process of writing this response I got two separate calls and voicemails from this industry, please remove me from your call list, I don't need roof repair.

  

  Business Response

  Date: 02/10/2025

  Hi ****,

  Thank you for reaching out and letting us know your concerns. Based on our logs, it appears we've called you three times and left a voicemail each time, on February third, fifth, and sixth. I have personally added you to our internal do not call list and you will no longer receive any calls from AmeriPro Roofing. If you are regularly getting calls from other roofing companies in the industry, I'd suggest adding your number to the national do not call registry.

  We also kindly ask that if youre satisfied with this solution, you consider removing your complaint. Your satisfaction is very important to us, and we would greatly appreciate an update on the status of your complaint.
  
  Thank you again for bringing this to our attention. If you have any further questions or need additional assistance, please dont hesitate to contact us at **************.
  
  Warm regards,