Complaints

This profile includes complaints for AmeriPro Roofing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AmeriPro Roofing has 20 locations, listed below.

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  AmeriPro Roofing

  3041 Woodcreek Dr Ste 100 Downers Grove, IL 60515-5418

  
• 

  American Dream Home Improvement, Inc.

  39205 Country Club Dr Ste C8 Farmington Hills, MI 48331

• 

  AmeriPro Roofing

  5233 Grand Ave, Unit C Davenport, IA 52807

  
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  AmeriPro Roofing

  150 S Sunny Slope Rd Ste 108 Brookfield, WI 53005

  
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  Ameripro Roofing of Colorado

  8570 Criterion Dr Ste 190 Colorado Springs, CO 80920

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a new roof put on my home. There was a balance left over that was not explained to me by my insurance company that I was responsible for. Fast forward the **** about $1800 in which I DO NOT HAVE OR WILL BORROW as I am currently unemployed. AmeriPro gas been harassing me about this balance via text messages, constant phone calls all hours of the day, coming by my house & scarring my daughter that I had to threaten to call the police. They can mail correspondence ONLY. My next step is to file a complaint with the state regarding their illegal collection efforts.

  

  Business Response

  Date: 10/31/2022

  We have reviewed the notes on the account to look into the complaint regarding multiple attempts to reach ****************. These are the dates a call was placed since we have provided her a final invoice on 6/29/22: An email was provided on 6/29 with the final invoice.  A voicemail was left on 7/15, 7/22, 7/29, 8/4, 8/5, 8/12, 8/19, & 8/26.  Also on 8/26, we were advised by the adjuster that they had direct deposited all of the insurance proceeds into her account on 7/15 but we had not received any calls back or heard anything from the customer regarding them paying their balance.  On 9/1, we received an email from **************** questioning why the invoice was more than what she received from insurance where we explained that was due to her deductible being her responsibility.  With any insurance company, the insured is expected to pay for their deductible.  It also states in several areas on contract that the homeowner is responsible for their deductible.  We offered on 9/1 to call her adjuster with her to ensure she understood her deductible and she declined.  She received another voicemail on 9/2.  On 9/8, we finally received the insurance proceeds which left the deductible payment owed.  Left a voicemail on 9/16.  On 9/19, we spoke with **************** briefly but she said she was busy and couldn't speak with us.  After that, she has received 1 call a week. All **************** needs to do, is call our office and speak with us to let us know what her plans are.  We offer financing and payment plans if she is unable to pay it all at one time.  The work has been completed since mid-June and receiving one voicemail a weekregarding a balance that is due and getting no call backs is in no way any illegal or improper communications.  A balance is owed and we fullfilled our contractual obligations.  We are here to work with her if she requires a payment plan and ask that **************** call our office at ************ to discuss a payment plan so we may work with her. 

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/12-13/22 a new roof was put on my home. I was told to file an insurance claim and they would work only with my insurance company and whatever the insurance pays that will be their payment. This is correct and not my complaint. Although my insurance company refused to work with them and their shady practices. My issue is, I have no idea who signed my roof contract, but it wasn't me. I called and told them they need to show me a quote and I have to sign. My salesperson signed the contract, but he was not licensed in ******** where the roof is installed. Since then, all of the ******** salespeople at Ameripro have quit and have filed a lawsuit due to shady practices and not paying commissions. The day the roof was put on there was no supervisor or supervision. There were about 6 non English speaking men we could not communicate with. They damaged decking and landscaping. I have no idea if these men had a contractor's license and if they installed our roof correctly. They threw away so much new material and new buckets of nails, I began to wonder if they were using enough nails per shingle. In addition we were told all GAF products were to be used on our roof for a full warranty and this was not the case. I keep asking Ameripro to pay for damages, send me the contractors license of who installed our roof, and pictures proving it's installed correctly. No one will return our email or phone calls. I called the manufacturer (GAF Timberline) and they suggested we contact the BBB.

  

  Business Response

  Date: 10/04/2022

  **************** had been contacting our corporate office but had been emailing an employee who unfortunately was out with COVID which was why she was not receiving an immediate response regarding her concerns.  However, we have since spoken with **************** regarding all of her concerns.  First, the claims that all the sales reps are quitting and filing a lawsuit is false.  We had 3 employees who went to go work for another contractor.  They were stealing jobs and were in violation of their sales agreement and it is actually us going after them, not vice versa.  The reason the sales rep has not been paid any commissions on this job, is because **************** has not made any payments.  This really has nothing to do with her actual concerns with the job, but wanted to make that part clear in our response.  Unfortunately, this sales rep who was terminated from the company has placed a bad taste in our customer's mouth and seems to be the initial route cause of everything which we rectified ourselves by taking necessary actions against the employee so that this does not happen to future customers.  For that experience, we apologize but feel as an organization we took the necessary steps with that employee.  On to the real concerns, **************** reported that there were some damages caused during the roof replacement.  This unfortunately can happen during a restoration project although we demand all crews that work for us to do their best to protect the property and to treat as if it were their own home.  **************** has provided estimates and photos of the damages and we are agreeing to cover those costs for her and discount from her bill.  **************** reported that she saw many nails not being used so she reached a conclusion that the crew did not nail the shingles correctly.  We have sent a Production Manager to the property last week who confirmed there was no issue with the nailing pattern.  We always order more materials than are required so the crew would not need to leave mid-project to purchase more materials.  This is industry standard and not out of the norm.  However, we did inspect as we do not want to assume anything and the nailing pattern is fine.  **************** also brought up concerns regarding her manufacturer warranty not being valid.  I have attached the warranty documentation here which states to be eligible for the warranty, you need to install *** shingles along with any three additional roof components from the list on page 4 of the attachment.  We installed *** ridge cap, *** ridge vent materials, and *** starter shingles.  There is no issue with the materials we installed and she is eligible for the *** warranty.  All of our crews are required to be licensed and insured in order to work for us.  ********* is licensed and insured. We will be working with *************** on a resolution regarding her concerns as we do not like hearing that our customers had a negative experience with us.  We will continue to communicate with **************** to ensure she is satisfied and we reach a reasonable resolution.  Should she have any further questions or concerns, she can contact *********************** at **********************.

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 18061834
  
  I am rejecting this response because:

  1. Can I please get photos of the ice and water shield installed. I know there are shingles on our house, we can see them. I have pictures of the roof removed and the roof installed. I keep asking the question what is under the shingles, specifically was the ice and water shield installed at all valleys??? Isn't the contractor supposed to take pictures of the entire installation and send them to Ameripro? 

  
  

  2. Has the BBB recognized that Ameripro signs the sales contract for the owners? 

  
  

  3. Has the BBB recognized that homeowners are sold a "bill of goods" that didn't occur. For example, all products were to be the entire GAF system, they were not. The products used were from **** I should have been told this was what was going on the roof? 

  
  

  4. The communication gap between Ameripro and the contractors who put on the roof is not allowed. We had no way of asking these questions when the roof was going on? 

  
  

  We just think this whole experience left a terrible taste in our mouth as they say, please send photos of the entire installation as soon as possible. 

  
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/20/2022

  We have spoken with this customer of ours and have reached a mutual agreement regarding all of the concerns that were brought up.  Photos were provided showing the ice and water shield was installed.  We also clarified the concern about GAF being the manufacturer and that *** Supply Store is the supplier that we purchase the products through.  As of yesterday, the homeowner and the company have reached an agreement.  All internal processes are being reviewed by management regarding communication concerns so that we as an organization do not have these situations come up in the future.  Should this customer have any further questions, she can contact *********************** at ************.  Thank you.

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The communication is terrible, workers would show up without notice. I was woken at 7:30 on a Saturday morning by a *********** and I had no idea they were coming. Upon "completion" of the siding the caulking was terrible, it was all over the window frame, and looked terrible. There are large gaps between siding and windows, more than would be required due to expansion and shrinkage. Have found cracked pieces that they "repaired" with caulk. The way that wrapping was done around the kitchen window and exhaust fan looks terrible, It is uneven and overlapped. They said that this is an odd area, they looked at the house before starting the work and nothing was mentioned. Pencil marks all over the house. Corners cut uneven at window wraps. When removing the siding over the garage door 2 chunks were ripped off of the trim. Many areas where the meeting of two pieces was sloppily done. Took forever to get ahold of quality assurance specialist, when I would call, it would just be a generic message so I wasn't even sure if was a correct number. Eventually got warranty items submitted with original sales person. I come home to find my exhaust fan sticking out and a new cover on my dryer vent. Someone came to the house to look around and felt the need to get a ladder and pry open my exhaust vent, which operates via spring so now it will not close properly and have to keep closed with duct tape. They are wanting to replace with new and I want existing one repaired or replaced with similar version, the new doesn't fit with the look of the house and will not work as well as the original.Finally met with a project manager and he agreed with all issues except garage trim and yellow above bedroom windows. I was told a crew would be there Saturday, showed up Sunday and interrupted me 3 times while staining my floors to review issues, why did I meet with project manager then? Also have discovered they forgot ridgeline cap on roof. Damage caused while fixing issue

  

  Business Response

  Date: 09/14/2022

  Our office has been communicating with ******************** regarding the workmanship issues and damages.  We have a punchlist of all items that need addressed and will be sending a crew out there to address all of her concerns and ensuring ************************ invoice is discounted for the situation.  This is not a common situation, but we are making sure that ******************** is satisfied with the work being performed.  Our goal is to make sure all customers have a great experience and regretfully she did not have the best experience.  We are confident we will get everything resolved in a timely manner.  We appreciate the feedback provided from her as this will help ensure that situations such as these are avoided in the future.  Should ******************** have any concerns, she can continue working with the ***************** Specialist, *************  

  Customer Answer

  Date: 12/07/2022

   
  I had not replied to the complaint because I kept being hopeful they would actually finish the work and I could reply that it was done.  Unfortunately the work still isn't complete and they closed the ticket saying it was all done.  I contacted them last week not knowing they had closed the ticket asking if they were ever going to complete the repairs which they replied they thought they had been.  I am in the process of reviewing the punchlist and providing to them what is not complete.

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 17811020
  
  I am rejecting this response because:

  The punchlist of work is STILL not complete.  They showed up without notice... again...  to fix the roof items, which are now finally complete.  They finally showed up in October... without notice... again to work on the warranty ticket but didn't know what needed to be done and was asking.  The project manager, ****, assured me they would know what to do and said he would be there to ensure it was clear.  Instead I get a call at work, have to call my contact, who doesn't even know they are at my house.  A few items were complete and I kept waiting for them to come back and complete the rest, finally before Thanksgiving I messaged trying to get a status.  In 1st week of December I received a final notice to pay bill, when the work is NOT even complete.  I called, found out I apparently have a new contact, which I was not informed of.  They closed the warranty ticket even though most of the work is not complete.  The contact is working with me and so far is good about contact.  Trying to get this complete after being assured it would be quick and seamless is a slap in the face.

   

  
  
  Sincerely,

  
  
  *********************************