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Business Profile

Rehabilitation

Avondale Estates of Elgin

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Rehabilitation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** ***** passed away Dec 15. We overpaid. We are waiting for proper refund which ******* ****** promised to refund. We have contacted many times by phone and email. No response.

    Customer Answer

    Date: 01/23/2025

    ***** ***** passed away on December 15. He is owed 5 days refund.

    Business Response

    Date: 01/27/2025

    Dear Better Business Bureau,

    Subject: Response to Complaint from ***** ******* (Re: ***** M. *****)

    We appreciate the opportunity to respond to ****************** complaint regarding the refund process for the overpayment related to the account of the late ***** ****** First and foremost, we would like to extend our heartfelt condolences to *** ******* and her family during this difficult time.

    We understand the urgency of this matter and the importance of processing refunds promptly. Please be assured that we have initiated the refund process for the five days owed to Mr. ****** Furthermore, we would like to clarify that refunds of this nature can take some time due to the necessary administrative steps involved in ensuring accuracy and compliance with our policies.

    We sincerely apologize for any inconvenience. I did speak with *** ******* today, 1/27/2025 to obtain additional information to complete the processing of the reimbursement. I have completed this request and have placed the reimbursement in the mail today to the mailing address provided by *** ******** 


    We appreciate *** ******** patience and understanding during this time. If she has any further questions or requires additional assistance, she can reach out directly to me at ************ or ******************************************************************** 


    Thank you for your attention to this matter. We value our customers and strive to provide the best service possible.

    Sincerely,

    ******* Bertacchi 
    Administrator 


  • Initial Complaint

    Date:03/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 13, 2022 we paid Avondale ******** for the extended room and board charges for my mother, *****************************. We later discovered that we had overpaid ******. The Statement with credit is attached. We have not received the credit amount due. I am the son and *** for *****************************, the *** document and letter of medical need of *** are also attached. I discussed the credit in person with the business office at Avondale one month ago. I have also made two follow-up phone calls that have not been responded to as of today. We are requesting an immediate refund.In addition, my mother no longer resides at ***************************, Elgin, ** *****; her new address is ******************************************************************, ** ***** and the check should be sent to that address.

    Business Response

    Date: 04/04/2023

    Good Morning,
     
    Just spoke to someone over the phone. I was advise to send an email.  The check for the family has gone out on 4/3/2023
     
    Thank you,
     
    ***************************
    Business office  Manager

    Customer Answer

    Date: 04/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Avondale Estates of Elgin is NOT a BBB Accredited Business.

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