Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the second time Ive been billed fraudulently by this company. My doctor has their own lab. They send any other lab work to a completely different hospital. Associated pathology consultants and the doctor they claim viewed my records DID NOT in 2019 and DID NOT in 2024. What a scam these people are crooks and shouldnt even know my information. I also do not associate with their parent hospital or medical group.

  Business Response

  Date: 04/21/2024

  Associated Pathology Consultants transitioned to our billing company effective 9/1/2023.  Ms. ******** billed services were for bloodwork done at the hospital laboratory on 4/14/2019 so were prior to that transition and were billed by a previous billing company. The pathology group has not billed ****************** for any services since transitioning to our billing company.  
  

  When reviewing the image provided by ******************, I can see that there are 2 separate documents in the image. The Patient Statement at the top of the image is from a different provider group and unrelated to APC.  However,the document from Northwest Collectors is related to services provided by Associated Pathology Consultants Elmhurst on 4/14/2019.
  

  Associated Pathology Consultants - ******** still uses Northwest Collectors so I was able to reach out to their agency for assistance.  Per discussion with the group, Northwest Collectors has closed the 2019 account and the current balance is $0.  Northwest Collectors also removed associated reporting to the ************* for these services and will send the ****************** a letter of closure.

  I called ****************** on three occasions, April 12th, April 17th,and April 18th, 2024, to share these updates and see if she had further questions or concerns regarding this account but was unable to reach her.  I left voice mails with my name and contact information for each call but have not heard from ****************** at this time.  If she does have further concerns, I would be happy to provide assistance.

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im being billed a bill from when I was in the hospital giving birth. I called them and they told me they needed me to email a copy of my sons insurance card which I did. No response there. I also had my insurance people which is blue broad community call them and spoke with ***** and gave them the info they needed to file a claim with them and not the state. I now received a letter from collections and I called ******************** once again and was informed that they never made a claim with ********************* They probably made a claim with the state and that is why I sent in my insurance card but no one has responded or taken care of this. I just emailed them again today a copy of my sons insurance card so that they can make a claim with ******************** WHICH THEY HAVE NOT DONE. PLEASE FOLLOW UP WITH ******************** AND MAKE A CLAIM.

  Business Response

  Date: 01/25/2024

  Associated Pathology Consultants transitioned to our billing company effective 9/1/2023.  ******************** services occurred in late June23 to early July23 so were prior to that transition and were billed by the previous billing company.  As part of that transition, we will be receiving some records from the old billing company but that has not happened yet.

  I spoke with **************** earlier today and shared that

  *any remaining balances on her old account, when received, will be adjusted off to a zero balance.

  *I will reach out to the ***************** now and request that they close her account.

  *she can reach out to me directly if she has any further concerns or questions and I provided her with my direct contact information.

  **************** was satisfied with this outcome.

   

• Initial Complaint

  Date:12/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received mail from a debt collector that I owe $30 from 8/15/23 to Associated Pathology Consultants, SC. I never received a bill before this went to collections. I want this removed from the debt collector and from my credit score and I want a normal bill to pay.

• Initial Complaint

  Date:09/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed by Associated Pathology Consultants for pathology work associated with the birth of my daughter on 3/13/23. I received a bill for $567.00 for my daughter. It was run through the wrong insurance and the claim was denied. I updated her correct insurance on the website. The claim was never run through the proper insurance nor did we receive a second bill before it was sent to collections. This needs to be removed from collections and run through the proper insurance. I was also billed $5.00 for pathology for myself for the birth on 3/13/23. I received one bill that included phone numbers not associated with the company per the hospitals website. When I attempted to call the phone number for this company provided by the hospital, I was told I did not have an account with them. After confirming that the bill was not a scam, I went on to pay the balance. I was only able to find a balance for work that was performed in July, rather than March. When I looked up that account, the balance was $0 even though I never paid the $5.00. This also needs to be removed from collections as no attempt beyond one bill was made to collect payment by the company themselves. Given the discrepancies in phone numbers associated with the company and online reviews claiming it was a scam, I did not feel comfortable paying the balance until I was able to confirm it was a legitimate charge. When I was finally able to do this, the balance was already zero and taken to collections. This needs to be removed immediately as well as the one as guarantor for my daughter as that was never run through the proper insurance.

  Business Response

  Date: 09/28/2023

  This account was for a minor,  We billed the case with the **** insurance information that was transmitted to us by the hospital.

  The claim denied for the patient information and noted the payer was unable to identify the patient.

  Patient statements were issued 5/16/23 and 6/19/23 and those indicated we needed updated insurance informaiton.

  The account was referred to collections after no response to the statements.

  The patient entered the updated insurance inforamtion on our PerYourHealth portal on 8/16/23.

  The account has been removed from the colelction agency and a corrected claim has been submitted to ****.

  Sincerely,  *****

   

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an outstanding bill from a collection agency in regard to a bill outstanding of $350.20 from Associated Pathology Consultants for services I never received. I never received any correspondence or detailed invoice from Associated Pathology Consultants on what they were charging me for until the collection agency contacted me. Also, when I tried to contact them for an explanation, I found it extremely difficult to find their contact information. When I did come across a phone number, I left multiple messages but never received a reply back. Im afraid this is some sort of scam, and dont know how to get it wiped from the collection agency as I never received any service from Associated Pathology Consultants. Please help with getting this outstanding balance explained and/or eliminated.

  Business Response

  Date: 08/29/2023

  We billed the **** plan that we received from the hospital.
  We recceived a rejection from **** for the patient name.
  We mailed two statements to the patient on 4.13.23 and 5.17.23.  Those would have indicated we needed updated insurance information.
  The address we have on file matches the patient address on the BBB notice.
  There are no notes on the account showing the patient called our customer service line.
  The account rotated to the collection agency on 6.18.23.

  **************** will have this the collection agency and we will offer the patient a one time courtesy discount of 50%.

  Our call center will reach out the patient with the explanation and offer the one-time discount.

  Please let me know if you need any additional information.

  Thanks, *******************

  ******************************************

   

   

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recently ******** done in February and received a bill for ***** when I called to update them that I would pay at a later time I was then told I had a balance of ***** from last year. I never receive one notice of that bill. Now today I called to pay that ***** balance and I find out I. Had a ***** balance from 2020 that was sent to collections !! That was never sent to me as well. Why don't they send any form of bill or call on these balances! I told her what collections was it sent to so I can pay and she says we don't have that information. How do they get away with not sending any form of notification, bill or phone call! This cannot be legal!!

  Business Response

  Date: 05/12/2023

  Account# ********* $17.50 balance after insurance was billed to the patient twice - statements dated 03/13/23 & 03/30/23.  There was an additional open $79.50 on the account which had not been billed out to the patient because it was still sitting at an insurance balance.  These 2 charges were bundling denials that were adjusted off on 03/13/23.  They are not due from the patient and that $79.50 was from 2023 date-of-service, not 2020.

  Account# ********* $14.00 balance after insurance was billed to the patient twice - statements dated 05/10/22 & 06/13/22.  Due to no payment and the low dollar amount it was adjusted off in our system as a small balance.  The patient still owed it but we do not continue to send monthly statements for the next year to obtain payment.  This is now paid by the patient and was a deductible amount.

  I have also checked with the collection agency for this provider and they have verified that nothing was sent to collections for this patient from t his provider.

   

  .

   

  Customer Answer

  Date: 05/14/2023

   
  Complaint: 19985375
  
  I am rejecting this response because: I have paid two balances off. A 14 and a 17 dollar amount this year. It was not written off like how you state. I was told that there was a 70 dollar amount back in 2020 for the birth of my daughter. I have called 4 times and asked to speak to a supervisor and I get sent to the wrong **** on purpose. I was told by **** that it was send to collections. She also stated it was under my daughter's name . 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/20/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Associated Pathology Consultants-********, S.C. provided service in April 2022 and submitted a claim to my insurance provider Bright Health in June 2022 for $332.30. Bright Health informed Associated Pathology Consultants-********, S.C. that there was a rate discount for their services of $278.89 leaving a balance due of $53.41. Associated Pathology Consultants-Elmhurst, S.C. then proceeded to send me a bill for the full $332.30. I have attached the bill from Associated Pathology Consultants-Elmhurst, S.C. as well as the Explanation of Benefits from Bright Health indicating the rate discount. I spoke with the 3rd party contractor that Associated Pathology Consultants-Elmhurst, S.C. uses for their billing on 12/19/2022 and they were extremely unhelpful and continued to tell me that the insurance company denied the claim and that I owe the full amount. Bright Health DID NOT deny the claim, they informed Associated Pathology Consultants-Elmhurst, S.C. of the agreed upon rate discount for their services for Bright Health insured customers. I would like for the bill to be adjusted to $53.41 and we will pay it upon receipt of the updated bill.

  Customer Answer

  Date: 01/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received service 6-22-2022.Billed for $78.32 7-14-2022.Fully paid bill 7-26-2022 via provider's website using HSA debit card. Received acknowledgement of receipt of payment via email. Received notice dated 10-21-2022 that account had been referred to ********************* **** (Northwest's reference #******).Contacted Associated's billing office 10-31-2022. Was advised by *************************** to wait 2 to 4 weeks for resolution. Was told their call center could not make outgoing calls and that it was up to me to call back.. Followed up immediately with copy of receipt referenced above via email to ***************Shortly thereafter spoke with Northwest. Provided receipt referenced above along with screenshot of debit to HSA card account (copy to Associated).About 11-9-2022 called Associated's billing call center again. Was advised by associate ***** that matter was still awaiting resolution. Telephoned Associated's billing call center 11-15-2022. Advised by associate ***** that account was still in collection, amount still outstanding, evidently an email had been sent to remove it from collection. Was asked to wait an additional two weeks (a full 4 weeks since I'vemade full payment!), then call again.

  Business Response

  Date: 12/08/2022

  Weve reviewed the patients account and have located the missing patient payment and posted in our system.  We closed the account with the collection agency on 11/15/22 and advised to remove any credit blemish.  I have emailed the collection agency today just to confirm that has been completed.

   

  The issue is now corrected on our end.  Please update the complaint.

   

  Thanks much!

   

  *******************************

  Client Management | Pathology

   

  

  Customer Answer

  Date: 12/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. Please be advised that I have received no communication from the business to indicate that any of its claims are true. I have no convenient way of checking my credit bureaus to verify that they are unblemished. I have no way of reaching the business without going through a thicket of telephone prompts.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since January 2022 I have been getting bills from associated pathology for bloodwork with my pregnancy and delivery of my baby in aug. 28, 2022. Every bill I get from associated pathology I send my explanation of benefits for those bills that state I owe $0. I will call them and then they say they will review and put my account on hold. Then Ill get a bill for the bill I already sent the *** for. They will say I have $0 on my account and then I get a bill from collections. My own insurance has sent them 3 letters on my behalf and they still continue to harass me. This is now affecting my credit score. I may be taking legal action, but have not yet. This harassment needs to stop because I cant keep calling them weekly to resolve this when Im supposed to be taking care of my newborn. Attached are some of the explanation of benefits I have sent.

• Initial Complaint

  Date:10/05/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly billed for services and the mistake was acknowledged by the business. They were to resubmit to insurance and send a corrected invoice to me following insurance payment. They never sent a corrected invoice and referred the prior incorrect amount to collections company named ********************. Neither place will have a corrected invoice sent from the service provider to allow for payment and the provider has not withdrawn the incorrect claim from collections.