We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Swimming Lessons

Foss Swim School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Lessons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. My daughter was assisting swimming classes at Foss Swim School. The last time she was enrolled was from 8/2021 to 11/2021. She was initially enrolled to attend class once a week for a total of about 3 months but the school changed that to a summer camp of 4 weeks. I had already paid for the original sessions but because it was changed by them, the amount charged as less than the amount I had already paid . They told me that the difference of $85.00 would be issued to my account in credit just in case I decided to enroll her again. My daughter did not go back because the classes were not advanced enough for her. The school is small and it is not advanced enough for children who are fast learners and need more challenge . If she needed something more challenging I would have to enroll her in private lessons which are very expensive and don't teach a good amount of time for the money you pay. I was never informed that credits expired in 150 days or that refunds were not possible. The lady who put the credit bak to my account just said that I would have the credit there available in case she wanted to come back. It has been a year and 7 months and I called today to see if they can issue the refund to my card since she will not be going back. I was told by ********* one of the employees there that my credit expired 150 days after the credit was given and that they do not do refunds. She told that all that was in their policy and that there's nothings they can do unless I enroll her again then maybe they can activate the credit again. I'm very upset because they did not tell me When I spoke to them , about the no refund policy or about the expiration of credit. She told me again that everything is written in the policy but parents should be reminded when something like this happens because after enrolling kid and assisting for 4 weeks or more, parents don't keep policies in their mind all the time. I think is ridiculous to expect parents to always remmeber

Foss Swim School is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.