Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 25th, We made an offer to CA Jones home to purchase a spec home through our realtor using a *********************** of ***************** (RASI) contract. CA Jones accepted the same day, closing on October 17th, 2022.******* money was deposited with the title company of CA Jones choosing.The home was inspected on September 29th, 2022. The report listed 23 items needing fixed. On October 5th, We sent the inspection response asking for those 23 items to be fixed by closing, and waited. We did not receive a response from CA Jones regarding our inspection response. No acknowledgement whatsoever.Upon hearing nothing, On October 15th, we exercised our right to terminate the contract since an agreement was not reached with in 10 days of our inspection response.Meanwhile, the listing agent for CA Jones has continued to list the home "for sale" on the **** There is no logical reason for CA Jones to continue to ignore the termination notice for over 5 weeks.

  

  Business Response

  Date: 11/21/2022

  We don't show receipt of a proper inspection response limited to the items defined on lines 220- 225 of the contract.  

  Customer Answer

  Date: 11/21/2022

  Complaint: 18446574
  
  I am rejecting this response because:
  
  My complaint is based off of line ******* of the purchase agreement.  CA JONES never responded to our repair request dated October 5th, and therefore we had no written agreement.  There weren't even any negations as CA JONES was 100% unresponsive.

  
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 12/07/2022

  12/07/2022: Mediator sent an email to the consumer requesting an update.

  12/08/2022: [VM] I was responding to your email regarding my complaint against see a Jones and I guess informal mediation. My complaint has not been resolved to my knowledge yet and I was just calling to let you know that and figure out what the next step is you can reach me on my cellphone at area code ************. Thank you bye.

  12/12/2022: My realtor sent a copy of the inspection report to the seller, as well as a formal request to cancel form, the business will not respond.

  12/12/2022: We did not use their contract. Our contract was under a ********** of realtor contact.

  

  Business Response

  Date: 12/12/2022

  12/12/2022: Mediator sent an email with attachments to the business.

  12/12/2022: Our contract clearly states all deposits are non refundable. We addressed the inspection report and hired a professional company to treat those findings. This home has passed inspection and is move in ready at this time. We will offer no refunds.

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a house from this builder and closed on 07/2021. We paid 384 000 for this house. We had a builder warranty and we have been trying to contact the builder for repairs needed to the home for several months with no response.
  This includes water pooling into the foundation near our egress windows and causing damage to other parts of our yard as well. The black drainpipes are placed and draining very close to the foundation and ruining parts of our lawn. There are parts of the home where the foundation is exposed. The soil surrounding our backporch has eroded since the day they put it in and exposing the under side of the concrete slab.

  Customer Answer

  Date: 11/05/2022

  We had last contact July 2022 not 2021, I apologize that was my mistake. Our warranty was 1 year. We had an 11 month inspection and they did not respond to our concerns. 

   

  Attached is the warranty from the builder 

  

  Business Response

  Date: 11/08/2022

  While our warranty program does not cover erosion caused by the downspouts, or general ground settling, we will go ahead and bring some dirt to fill the spots he is requesting.  However, we will only do this as a one time courtesy.  

  Customer Answer

  Date: 11/08/2022

  We submitted  the11 month warranty through their builder trend website that they recommend we use for this purpose. We have sent them multiple messages to come and fix these things, especially the foundation problems. The gutters do not drain away from the house and in one spot near the left egress window, it is draining into the foundation and requires immediate attention. All of the other issues that they say they will do as a "courtesy" are the same things we asked to be covered under the 11-month warranty. We have proof of submitting all of those requests via builder trend.
  

  

  Business Response

  Date: 11/09/2022

  As stated before we will bring in additional dirt as a one time courtesy.  Our warranty department will contact ** ********** 

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CA Jones has been an awful company to work with. Our issues with them started by them selling us a house that had not actually passed occupancy and not disclosing this prior to closing. They have been very dishonest. Currently we are having issues with them following up on warranty claims. We closed on our home 6/3 and I immediately notified them we had flooring issues. On 6/17 the flooring company came out and identified the issues including a hole in our subfloor. He said that he would need to come out with a carpenter from CA Jones so they could fix the subfloor issues and then he would replace the floor. On 8/19 two CA Jones employees and one flooring company employee came out and identified the floor had major issues related to the subfloor. The CA Jones team called their boss to talk to him about the issues and it was determined they needed to try other things before actually fixing the problem. This was determined by someone who wasn’t even in the house. Just like they had done previously, we weren’t surprised they were going to attempt “band aid” approaches instead of fixing the issue correctly the first time. Nonetheless, CA Jones said they would call to schedule. No surprise to us they didn’t call. On 8/30/22 I emailed **** asking if he had us on his calendar yet with no response. On 9/8 I emailed **** regarding the floor and a couple of other warranty claims that we were waiting on with no response. On 9/16 I emailed **** asking when **** would be back out for the floor. With no responses I decided to reach out to their marketing email address on 9/22/22, which they give out to people with issues on Google. ********* responded on 9/23 saying she was going to contact the warranty department and ask them to make this a priority. On 9/23 **** emailed, “I have contacted all the subcontractors/vendors to get an update. I also contacted our internal employees to get a timeline on getting these items completed.” We still have nothing scheduled on 10/10.

  

  Business Response

  Date: 10/11/2022

  We did let the buyers know that we had not obtained the CO prior to closing and gave them the option to close or delay closing, they chose to close.  So that is not accurate at all.  In fact we obtained and paid for a hotel room for them to live in while we addressed the items required by the city.  Including moving them to a hotel room with a kitchenette as they requested.  
  

  The flooring was first reported as a warranty by the home owner on 7/25 not 6/17 as is alleged, I have attached a photo of the warranty.

  Our employees went to the home along with a representative from ********** ******** and it was determined that the flooring needed to be pulled up and a framing carpenter needed to be there at the same time to make the necessary repairs. There was no attempt at a "band aide" repair as is alleged. 

  Once we can schedule all of the necessary trades to be at the home at the same time we will take care of this warranty item, in the mean time there is no safety issue so it does take time to get everyone together.
  

  Customer Answer

  Date: 10/12/2022

  Complaint: ********
  
  
  I am rejecting this response because:
  
  
  
  Our closing was 6/3 at 1:00 PM prior to this all communication
  with the exception of ******** scheduling a walkthrough went through our
  realtor. If CA Jones informed our realtor/us of the homes failed occupancy prior
  to 1:00 PM on 6/3 please provide the text/email/etc letting us know and I will
  address this with our realtor because no one seems to have received this
  information. Initially, we didn’t have builder trend but, I emailed on 6/6 and
  Mark responded on 6/7 about the floor (see attached email). As previously stated,
  an ********** ************** came out to the home on 6/17 and took pictures. Since
  the necessary trade was needed to be present, he scheduled again when they were
  both available which was 8/19. However, the floor was still not fixed. **** was
  going to “gather some people” to stand on the floor while he was in the
  basement working when he came out again. What other necessary trades need to be
  scheduled at the same time because **** didn’t mention any? The flooring
  company said they would not be out at the next appointment because CA Jones wanted
  to try some other approaches first. Considering this was reported 6/6 it would
  be appropriate if the company could provide some insight on how long scheduling
  an appointment typically takes so we have an understanding of the process. It
  is hard to know what is going on when there is no response even on their preferred
  communication platform (builder trend). As shown by my unanswered emails on 8/30,
  9/8, and 9/16. As you can see this task was added on 6/7. The reason it was “readded”
  on 7/25 was because it was ****** as completed which wasn’t true. 7/25 was not
  an initial report for this issue as you can see from the attachment.
  
  
  
  Sincerely,
  
  
  
  ***** *******

  

  Business Response

  Date: 10/13/2022

  It is unfortunate that she rejects our response, however we do stand behind it.

• Initial Complaint

  Date:09/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased home from CA Jones February this year. The ground was still frozen so finishing the yard was put on to our Chart C addendum to be completed in the spring. In spring, my wife and I attempted to contact CA Jones from the maintenance person listed, warranty personnel, email and phone but were ignored for long periods of time so that we can get our yard serviced. When they did come out they underseeded the yard and left building debris, chunks of concrete and nails in the yard. We attempted to contact CA Jones personnel again in regards to the yard and the wasn't responded to again for extensive periods of time. I didn't attempt to mow the lawn during that time as it's a safety hazard to myself, neighbors, lawn mower or anybody that might be around. When the warranty guy eventually sent out 2 laborers to attempt to remove the nails and debris from the yard. When they came out they were quickly overwhelmed and stated that the yard was improperly graded and that there was too much in the yard for the two of them to do alone. They referred my yard to their supervisor who came out about 2 weeks later. When he came out, he stated that the yard needed to be redone and that he would get it done. Mark, the warranty specialist, emailed my wife and I and scheduled our yard to be redone. The day before the yard was supposed to be redone, my wife and I received another email from **** cancelling our service because the yard was already done despite the pictures that I had sent. The next day my wife and I called several times to get an explanation. **** agreed to come over with the contractor who originally completed the yard. When they assessed the yard and were reluctant to say that anything was wrong with the yard despite the chunks of building debris and uneven grading. They eventually agreed to re-do the yard but underseeded and used the wrong kind of grass for the yard the the second time. The soil brought in washed away from rain due to lack of grass.

  

  Business Response

  Date: 09/26/2022

  Our contract states we cannot guarantee the growth of the seed (see attached contract), we installed the straw and seed once (photo attached from May 2022).  The buyers complained about the erosion from the down spouts and other yard settling, which our contract clearly states is the responsibility of the buyers (Express and Implied Warranties paragraph).  Even though this was not a covered warranty, our sub contractor agreed to do the yard a second.  I have attached the photo's from July 18 2022.  Not only have we fulfilled our obligations to the buyer per our contract, but we went above and beyond them. 

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have consistently been trying to get in contact with C.A. Jones about moving our kitchen island in the home that was built 18 months ago. The island was supposed to be repaired within the year of the home being built and the defect was annotated on the initial 12-month inspection that we agreed to before closing on the house. 6 months ago Eric came out and looked at it and assured us the parts were being ordered and passed me off to Jenny to coordinate the repair. Since then, no one has responded to my emails or phone calls.

  

  Business Response

  Date: 09/26/2022

  We are sorry for the delay this should be taken care of.  We will have someone call them today 

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We built a custom home with CA Jones **** We closed on the house 15 July 2022. Upon closing there were items that should have not been transferred to Addendum C and were out of standard. ** Jones states that they will make every effort to complete these items in 30 business days. That timeline expired 26 August 2022. I have contacted the person responsible for completing Addendum C items and his response is that he is overbooked and overworked (not his fault). Some items have been completed but not all. In an effort to improve relations, I gave a good review as we were promised completion in a timely matter. In addition, I contacted **************** twice via Buildertrend with no response or acknowledgment. Furthermore, the yard was supposed to be clear of construction material, graded, seeded, and lay down hay. It is full of rocks, construction material, graded incorrectly, and under-seeded. It was not done properly and now after almost two months of watering it everyday (except rainy days) I have 5% of property with grass and 95% weeds. The quality of material is ridiculously below standard. It needs to be redone. The owner agreed via a text message to his employee the fixing the yard and nothing has happened in three weeks (I have the message thread available. I have to contract a company to remove all the weeds from the tree line, aerate and over-seed (fixing the mistake). I have spent over $900 in attempting to repair the yard and their out standard building methods used by this builder. These are not warranty items as the job wasn't done right the first time. It did not deteriorate or get damaged by the owner in the time of ownership. I have spent time and money to mitigate any other possible outcome to no result. It is my opinion that this responsibility falls with CA Jones as they did not delivered what was promised. We feel voiceless and not heard after paying them $500K+ for the house

  

  Business Response

  Date: 09/26/2022

  I have reviewed the schedule C and while 7 items have been completed, 6 appear open.  We will have someone contact the home owner immediately to address the open items. 

  Customer Answer

  Date: 09/28/2022

  Complaint: 18059765
  
  I am rejecting this response because: although I recognize that efforts where made to resolve these issues, it does not address all of the items identified in the original complaint. As stated, CA Jones **** has reviewed and identified items that are outstanding in the Addendum C but does not truly provide a solution and/or plan on how they will resolve the complaint or if they accept our claims. Our biggest concern is the yard being sub-standard. As of today 2 of the 6 items have been completed part of the Addendum C, I meed to give credit for the effort. We love our house, its well built and strong so please lets get it to where we are all proud of it caring the CA Jones *** name. Looking forward and remaining positive that we resolve this complaint. 
  
  
  
  Sincerely,
  
  Gencian Blushi

  

  Business Response

  Date: 10/13/2022

  Our ******************* is working to handle any outstanding items. It is important to reach out via ************ to stay updated or ask questions. Our team tries to work as fast as possible, but with many delays from subs or items on back order, it can become a longer process than we hoped. If you have questions about where your items may be at this time, again please reach out on ************. If there is an emergency please call our warranty line or look in your Home Manual for the correct sub for your issue.

  Customer Answer

  Date: 10/19/2022

  Complaint: 18059765
  
  I am rejecting this response because: ************* has been the most unreliable method of communication in our experience. Please review the messages logs to verify that your employees do not respond to correspondence. Example, last message sent to *********************** (replying to his email) was 6 days ago with no response, two emails to **************** (owner) 29 Aug & 12 Sept, no response. These are a few examples in the past month and half. Furthermore, to be understanding of delays by the subs has past any logical and reasonable timeframes. The company is only reactive to constant inquires and does not follow a proactive approach in communicating with clients. We don't believe that they take these concerns seriously, generalized responses do not display a true reflection of their commitment to honestly provide a resolution to this complaint. 

  I don't see anything about the yard in any responses. I am not sure as to why this is not being addressed or acknowledged, very unethical in our opinion. The fact remains that the yard was not completed in accordance with what was stated or within standard, current as of today, I have paid:
  

  $250 for labor to clean tree line adjacent with the road as it was not event graded or seeded properly
  

  $650 for weed control, over-seeding, and aerating
  

  $120 for extra seeds

  $60 for re-grading majority of the yard and filling the egress window with extra dirt

   

  The quality of the job was not acceptable and was identified with CA Jones *** in a timely matter. It is not our responsibility to monitor incompetency with the subcontractors, there is no quality checks or quality assurance program to allow for improvements or re-accomplishing the job that were not done properly.  We expect a full refund for our expenses since the company has failed to provide a solution in a timely manner. 
  

  
  Sincerely,
  
  Gencian Blushi

  Customer Answer

  Date: 10/27/2022

  10/27/2022: Mediator sent an email to the consumer offering mediation.

  10/28/2022: Thank you for taking the time and allowing me to explain our situation. We are very grateful for what BBB has done thus far. I have itemized below our remaining concerns and provided updates.Addendum C Items:

  -Furnace door installed (Update: still needs to be painted) -Sliding Door Threshold (Update: waiting for ***** to deliver/install) -Master Shower out of plum door fixed (Update: transition trim piece need to be changed due to gap created, warranty item created my *********************** 26 Oct 2022) -Stair case (Update: their employee stated that new pieces need to be ordered)-Power washing (not accomplished) -Yard (part of the walk through itemized list & Addendum C):

  You already know the issue with this item as we discussed it in depth during our conversation. Our claim is that since the company did not address or resolve the issue at all, we took action to bring the yard to standard and repair the deficiencies. Below are the itemized expenses that we incurred because of this. As stated, this is a ask for the business to recognize that the efforts were made to address the issue and their desire and understating to provide some sort of refund.

  - Remove weeds/construction material from the tree line: $250 (paid cash for labor)- Regrade 75% of the yard and fill second egress window with additional dirt: $60 (paid cash)- Aeration and overseeding: $600 - Additional seeds: $120

  Total yard expenses: $1030 We had to basically re-do the entire yard due to poor workmanship and substandard products used (seeds).  In closing, we are very happy with our home and remain positive that the above mentioned items will be resolved.  Please let me know if you have any questions or concerns.

   

  11/09/2022: Mediator left a detailed voicemail for the consumer, will also follow up with an email to offer mediation. 

  11/11/2022: We have not heard from this company, we have materials here and still they do not work on these items either.

  

  Business Response

  Date: 11/18/2022

  11/18/2022: Mediator sent an email to the business regarding mediation.

  

  Business Response

  Date: 11/22/2022

  11/22/2022: Mediator left a detailed voicemail for the business.

  

  Business Response

  Date: 12/06/2022

  12/06/2022: Mediator left a detailed voicemail for the business.

  12/12/2022: Mediator sent an email to the business.

  12/19/2022: Business failed to respond to mediation, will send to ****** for arbitration review.

  

  Business Response

  Date: 03/31/2023

  With respect to reimbursement request, we will not agree to that.  Attached is a copy of the executed contract, under the Express and Implied Warranties section it clearly states we cannot warranty or guarantee the growth of SOD or grass.  In addition we have attached the bill from the sub contractor for the final yard work and and grass/straw installation, so this work was performed.  In addition the contract states the home will be built to the ******** quality builder standards which are attached, and explicitly states the home owner bear considerable responsibility and is responsible for the yard, reseeding, etc.  

  Customer Answer

  Date: 03/31/2023

  Complaint: 18059765
  
  I am rejecting this response because: First of all, thank you for taking over 3 months to respond to a 7 day deadline as it proves my point of ignoring customers is a trend for your company. A stated in IL **************** Section 22: Landscaping: The builder is responsible for proper grades and ******, rough grading, finish grading, seeding and sodding. I am not disputing that it was not done, I am disputing that it was not done to standard. There were no quality assurance checks from CA Jones **** after the job was completed to ensure that it was done to standard. I am not the expert but I can follow instructions. I followed the instructions and when I wasnt seeing results, I brought the issue to your attention and you simply ignored it. Your employee along with the company owner agreed that it needed to be redone. I do see it as a problem when people agree to something and recant their statement, major integrity issues in my opinion. After many attempts to determine a timeline on my end with no results, I decided to fix the sub-standard quality work and kindly request a reimbursement of my expenses. I cant make the company reimburse my expenses, this is why I am asking. I would like a response to the remaining Addendum C item that is still outstanding, one inside door still needs to be painted. Yes, I have sent your team members messages on Buildertrend asking for an update. Thank you!
  
  
  
  Sincerely,
  
  Gencian Blushi

  

  Business Response

  Date: 04/06/2023

  All of our homes go through inspections by city officials who follow all code requirements for new construction. If anything on the home was not to code, it would have never passed inspection to close. This home passed all ******** Stands along with city code. As far as the remaining Addendum C items. We have attached images of the signed off Addendum C, and an interior door needing painted is not on the list. We do see you have two open items, Power wash and Touch up stair rail. Our Warranty team has been notified and they will be scheduling those items to be completed. Please refer to your Home Manual and Warranty handbook to what qualifies as a warranty item we cover. If you do not have either of those items, let us know and we will send them over for you. 

  Customer Answer

  Date: 04/07/2023

  Complaint: 18059765
  
  I am rejecting this response because: I understand the process but as it is mentioned in Addendum C, the yard was not done and it was completed after the house closed. Additionally, the furnace door that I am referencing is identified in the walkthrough list as Item 28 (attached). The door had water damage due to the drain line not being installed in the **** unit. The door was replaced but never painted(attached photo). The power wash and stairs repair were never done. They dropped off the parts for the stairs but never finished the job. Thank you! 
  
  
  
  Sincerely,
  
  Gencian Blushi

  Customer Answer

  Date: 04/11/2023

  Hello, please let me know if the attachments made it through. Thank you! 

  Customer Answer

  Date: 04/13/2023

  Hello,

  Email sent as instructed. Thank you! 

  Customer Answer

  Date: 04/13/2023

  18059765

  

  Business Response

  Date: 04/14/2023

  Our team will take care of all warranty items in ************. We currently have a new Warranty Manager and we are working on catching up on all open warranty items. Items that to qualify as warranty, will be taken care of by our team. C. A. Jones will reach out via ************ to schedule those items.

  Customer Answer

  Date: 04/16/2023

  Complaint: 18059765
  
  I am rejecting this response because: None of the items that are part of this complaint for are warranty items. By shifting them to warranty items, this might void any possible repairs that said items might need attention in future. These are walkthrough and Addendum C items. We are at this point because of the failed attempts to receive a response via Buildertrend. It would behoove the new Warranty Manager to read the neglected correspondence and contact me with any questions. These are items that should have been resolved within the first 30 days after closing. In Addendum C it states: every effort will be made to finish the corrections within thirty (30) days business days of closing. We closed 15 July 2022, so all items should have been completed by 26 August 2022. We are 155 days beyond your own deadline (excluding weekends and public holidays). During this time, there have been no efforts, despite my attempts, to resolve the issues or any contact from CA Jones. I have stopped to engage with the company as I felt that I was being ignored and neglected as a customer. The business response is generic as it does not provide a true solution to the complaint, in my opinion. The record has shown that I have provided constructive responses and requested a logical solution. False hopes, innuendo statements, and empty promises are not accepted anymore. Nonetheless, the intent here is to finish the work that needs to be accomplished, please reach via whichever method of choice CA Jones chooses to get all this behind us. 
  
  
  
  Sincerely,
  
  Gencian Blushi

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, March 10th, someone from CA Jones was working next door to my house on a new build. They broke the corner post of my fence with a piece of equipment.
  I have called and emailed CA Jones countless times and have spoke to a few different individuals who all agree that it needs fixed and assure me they will get it fixed but have yet to do so. I am going to be having landscaping done soon that will make fixing that post even more troublesome and offered to have the landscape company fix it and CA Jones pay for it and they have not responded. Back in June they even had an employee come to my house and told me it would be fixed by the end of the next week. It is still not fixed. I would like this company to fix my property that they damaged as it has been over 4 months.

  

  Business Response

  Date: 07/27/2022

  We have reviewed our warranty emails and our builder trend ap and do not see any messages regarding this incident.  I would be happy to look further into it if she can provide me a name of someone at my company whom she spoke with. 

  Customer Answer

  Date: 07/28/2022

  I first spoke with ****** ******** who said she sent the information to the production manager (name unknown) and he would be who was getting it fixed. I then spoke to ***** *******. He stated he would speak to the superintendent (name unknown) and if he didn't get it taken care, ***** himself would follow up and get it scheduled himself.

  

  Business Response

  Date: 07/28/2022

  If you would email ***********************, that is **** and he would be the one to help you resolve this.  Thank you!

  Customer Answer

  Date: 07/28/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  My fence is still not repaired. I am once again spending more of my time contacting someone else at CA Jones to try and have this damage fixed. 
  
  
  
  Sincerely,
  
  
  
  ****** ******