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Business Profile

Plumber

Top Notch Plumbing, Heating & Electrical Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have been charged for a new control panel on my furnace and labor several times over the years. Was told needed a new furnace. Had another company come to get a second opinion. They found it was a wire they shipped to make it seem like control panel was bad.Also had new HVAC system out in. Not even 2 yrs old and wasnt working. Had them come out as it was under warranty. As I called them to make sure. The found out it was the coil. The person who answered the phone when I had to call to find out about what was wrong told me parts and labor were covered under warranty. So told them to go ahead get part and fix. 3 months later get a bill for parts and labor. With the wrong date. And 8 hrs of work. When I have proof and when they showed up and left as my in law was there when they fixed. They were only there for 3 hrs. They offered 200 off of a 900 bill that was not suppose to be a bill.

Top Notch Plumbing, Heating & Electrical Inc. is NOT a BBB Accredited Business.

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