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Business Profile

Industrial Fasteners

Paslode, a Division of Illinois Tool Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Industrial Fasteners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:07/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Paslode Framing nailer from Lowes in 2021. It worked last summer, and then this spring. But the next time I got it out, it refused to fire. I contacted Paslode, they gave me a claim receipt, and I sent the gun back to them for repair. I received the gun back in a few weeks and it still didn't fire. I sent it back again. When I got it back, same situation, no fire. Then I told them I wanted a new tool, I received that 2 days ago, and the "new" tool doesn't fire either. I believe they are sending non functioning tools to me deliberately. Also another oddity, when I registered the original "new" tool it was already registered to someone in ************* **. Another weird thing, is you cannot find any info about what year a tool was originally manufactured. If it is in the serial number, the original one I bought from Lowes has "2013" as the first 4 numbers, which leads me to believe it was made in 2013, and sold under the guise that it was brand new. The one they just sent me starts with the number 2020. I sincerely believe they are selling recycled guns, as brand new.

Paslode, a Division of Illinois Tool Works is NOT a BBB Accredited Business.

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