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Business Profile

Chimney Cleaning

Lindemann Chimney & Fireplace | Heating & Cooling
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We were about to close and purchase a home on August and noted the fireplace doesn't work. The home address is *****************************************************. On July 2022, ********** Chimney *** was hired for an estimation and then to work on fireplace and chimney. They confirmed the work has been completed and they tested. The full invoice price of $6933.72 was paid. However, when we moved and tested during November 2022, the fireplace doesn't work at all, and there is no sign of work completed and tested. I called the company and they said I need to pay $199 for service call, and the previous work completed was not included in the warranty. We would like ********** Chimney to:1) Provide the evidence of work completed and also explain why to give the first estimation that didn't address all the issues 2) Complete the work and test to ensure the fireplace working properly.

Lindemann Chimney & Fireplace | Heating & Cooling is BBB Accredited.

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