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Business Profile

Waterbed Supplies

Waterbed Bargains

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waterbed Supplies.

Complaints

This profile includes complaints for Waterbed Bargains's headquarters and its corporate-owned locations. To view all corporate locations, see

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Waterbed Bargains has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/06/2025

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ocean Sleep Series 3 Softside Waterbed/Waterbed Bargains-Customer Complaint-Shown with box springs bases here- ***************************************************************************************** called Waterbed Bargains March 28th to purchase a complete waterbed. I chose the Ocean Sleep Series 3 with 95% waveless mattress in king size. I was told that what was suggested to me to order was complete as shown in the picture. What was delivered does not show the bottom section or what is commonly referred to as a box springs in this case I think 2 of them side by side because it's a king size bed. They did not arrive.( I HAVE NOT RECEIVED THIS VITAL PART WHICH IS USUALLY CONSTRUCTED OF PLYWOOD AND METAL WITH A CLOTH COVERING ON ALMOST ALL SOFT SIDE WATERBED BOX SPRINGS ) I immediately called Waterbed bargains and was told they would send a message to a manager who would contact me. Nobody did.There is nothing for this bed to sit on other than a metal frame from my previous waterbed and a metal frame but no box springs that came with my order. No box springs as shown in the images on the Waterbed Bargains website. I was told by a *** that I didnt order one! Then I was told that everything was shipped. Then I was told that I did not purchase a frame. ( I was not calling about a frame I was calling about not receiving the bottom part of the bed which the mattress sits on. No Box springs, nothing to mount the bed to and as such I am out over $2,000 and still dont have a waterbed from this outfit. There are numerous complaints online and I saw that there are even 2 unanswered complaints with the BBB. This prompted me to not wait longer and to file a complaint now.I'm not able to get a straight answer from the waterbed bargains ***resentatives and am now left for the weekend upset as I have not gotten from them what I expected nor did I get a simple answer from their ***s. Please help this 70 year old handicapped senior. Thank you.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a waterbed from this company. They didn't do anything about it until I tried to call two weeks later. I had to leave messages with an answering service. The workers can't be reached directly. I receive a call a couple days later from someone in ******** stating they were preparing the bed, but they didn't have the wood for the foundation I ordered. I agreed to the wood change. It was Thursday, and he said it would go out on Monday. It didn't ship until the following Wednesday. My husband, and I are trying to put it together, but the instructions are missing, part of the bed is not build correctly, and parts have broken off the wood.

    • Initial Complaint

      Date:05/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction online May, 5th, 2024. Ordered waterbed drain and fill kit, as in website pic, entailing conditioner, drain and fill adapter, cap, plug, and vinyl repair kit. TOTAL CHARGE *****, received **** package on 5-8-24, package only contained a small bottle waterbed conditioner and a drain and fill adapter. I called and had to leave a voicemail. Then I get email asking for pics, I send envelope, invoice inside package, items received, along with my screenshot at time of ordering, then get next email asking what is missing. I explain. Then I get another email from *************************, again asking what is missing, again I explain and he says they will ship missing items on 5-9-24. I request tracking info, then another email on 5-10-24 says will check on Monday as warehouse is closed on weekend. Same day different email address says a refund being issued. I did not request a refund or file a dispute. *****************, today 5-13-24 says in email that I was refunded, I tell him I did not ask for refund or file dispute, and his email stated that items were being sent to complete order. They now claim they dont have those items! Wow, I smell fraud, selling items that you dont have? Still no refund from this company either. Request products missing with tracking or complete refund asap! Awful customer service!

    • Initial Complaint

      Date:04/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      No receipt for warranty use. Waterbed Bargains Order #*****:queen mattress, liner, heater and fill kit with conditioner.Ordered March 12, 2024.Received March 18, 2024. Sent picture of damaged box as received. (See Included below)Texted them no invoice/receipt in box March 19, 2024 (-No reply).Called March 20, 2024 (-Destiny).Called twice March 21, 2024 (-********).Called March 25, 2024 (-******).Called March 26, 2024 (-******).Replied no receipt text to them. Called April 3, 2024 (-No answer, hung up on/cut off). Called April 4, 2024 (-******** again).Called April 5, 2024 (-*****).Called April 8, 2024 (-*******).Called April 9, 2024 (-Destiny again).Called April 10, 2024 (-Mako).Submitted form on website requesting receipt (-No reply again).Called April 11, 2024 (-*******).Called April 12, 2024 (-****** again).Received ABSOLUTELY RIDICULOUS email from company telling me they do not have any way of sending paper receipts. My order information is a valid receipt.(See Included below)ORDER CONFIRMATION SAYS BUNDLE -DOES NOT ITEMIZE BUNDLE!!Desired resolution:All Im asking for is a PRINTED ITEMIZED RECEIPT for warranty purposes!!*This companys phone number goes to an answering service who then relays?? messages. NO ONE from the company has EVER called me back even though Ive left my number every single time Ive called.Customer service is UTTERLY PATHETIC!!!

    • Initial Complaint

      Date:12/11/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apparent false advertising.On 11/21/2023 I made on-line order #***** with waterbedbargains.com for three bottles of blue magic vinyl cleaner (code/sku inmx_vinyl_cleaner). Although there was no written description of the size of the bottle, the online description contained a picture that clearly showed an eight ounce bottle. Three FOUR ounce bottles were delivered. I have tried to contact this company through their website, but they have not replied to my repeated efforts to contact them.

    Waterbed Bargains is NOT a BBB Accredited Business.

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