Complaints

This profile includes complaints for Funseekers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Funseekers Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Funseekers Inc

  421 N State St. Litchfield, IL 62056

• 

  Funseekers Inc

  PO Box 447 Litchfield, IL 62056-0447

• 

  Funseekers Inc

  512 E Edwards St Litchfield, IL 62056-1690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a letter from ****** ********** ** **** ******* referencing Castaway Vacation Club. I received the same letter two years ago. At that time I called them. I requested they send me the contract they claim I have with them. I never received it. They are attempting to collect past dues from me of $3524. They say I signed a contract in 2007 and have not paid my dues. I do remember that years ago we purchased a plan from Discount Global Travel for $3,000. This is not this company. I do not believe there was any follow up dues required. I no longer have that contract. I knew they went out of business. Talking to Travel Department they say they bought my package from discount global The letter stated that they have had numerous phone calls with me - untrue - they also say they send me newsletters twice weekly via email. I do not delete emails. I have thousands! I did a search of my emails and have none from them. They claim they sent me one yesterday. I do not have it. I called them back to see if they have the correct email. They do. While on the phone I searched my junk file etc. no emails from them. So they propose that I pay them $398.00 to close the account and they will forgive the past dues. Sounds like a scam. I have now told them to send the contract to me through snail mail. They were pretty nasty. ******* said I must not have read my contract and that i was stupid not to read it. That conversation escalated very quickly. And I hung up after telling her off. There was no need to call me stupid. Later I spoke with Lindsey who was very
  Polite and offered me to pay the $398. I spoke with a manager who was insistent this was my fault. If I wasn’t getting their emails it was my problem. Accused me of blocking their emails. I didn’t know that was possible, then claimed I was rude for interrupting her and hung up on me. I want this resolved I do not owe them anything. I have read numerous reviews online with the same complaints.

  Business Response

  Date: 10/03/2022

  Dispute resolution Department,

  The consumer was told their membership account had been closed/cancelled on 9/21/22. Their purchase was through an Independent sales/marketing office (Discount Global) and their membership paperwork was never completed by that distributor.

   

  Thank You,

  *** ***
  
  ****** ******** ****
  
  ************ **** ****
  
  ********************************
  
  **** ************

• Initial Complaint

  Date:09/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction was August 8, 2009.
  Amount paid was over $6000
  ******* ******* **** ****** ********* aka ****** ******; aka Funseekers was to provide several incentives items for attending a promotional presentation back in 2009 which were never given. In addition, they were to make available special travel offers.
  We cancelled our membership after several months because the incentive items were never given as promised.
  We advised ******* ****** that we would not continue our membership nor would we use their services which we have never used.
  Our account number was ******** In the Membership Application they indicate that they would send a reminder 30 days before they would charge the annual membership fee which was at the time $199 per year. We never received any notification and if we did we would have advised them once again that we had cancelled our membership,. They would obviously know from their records that we never used their services.
  
  It wasn't until July 2022 which was over a decade since our membership application was signed that we received a notice that our account was past due.
  
  We would respectively request that ******* ******; aka ****** ******; aka ****** ******** send us a Mutual Settlement & Release Agreement like they did in July 2022. Please refer to the Agreement they sent in the attached file. However, in that Agreement they were requesting the sum of $398. We do not owe any amount and would request that they sign this Agreement with a sum of $.000 due. They should also state they will will not contact us or harass in any way in the future.
  
  In addi

  Business Response

  Date: 09/20/2022

  The ******* received free promotional gifts from the independent distributor for attending the sales meeting and had notified us of their problems in use of those free certificates and were directed back to the sales office where they were given those items. Those free gifts have nothing to do with the purchase of their ******* ****** membership package which we service and fulfill on all benefits listed in these membership membership contract paperwork. These members agreed to pay the yearly fees and were told several times that their issues with (free gifts) had nothing to do with the ******* ********** travel package and would have to work out any issues on those items with the independent distributor as previously explained. These members reasoning that because something free given to them was an issue should have in no way reflected on the services purchased in which we fully provide. 

  These members simply need to contact our office to either bring their membership account up to date or close it out through a fair settlement agreement as there is no record of a request to cancel by phone, email, or mail from these members. We have never stop billing, rebilling, sending letters of past due accruing balances and as a courtesy we called and emailed these members to no avail.

   

  Customer Answer

  Date: 09/21/2022

  Complaint: 18046715
  
  
  
  I am rejecting this response because:

  Thanks for the reply.  As indicated in our previous message we have communicated the facts from
  our perspective.  We honestly stated that
  we have not received an invoice or bill for our annual fee.  We knew that we had cancelled our membership
  over a decade ago.  I must ask what
  prudent customers who allow themselves to be billed during the past decade for services
  that we never used.  Yes, it was our decision
  not to use ****** ****** and we did advise them accordingly.
  
  We would also ask that this reply serve as another notice
  that we want to close our account.  When
  we talked to ******* ****** in July of this year they advised us that they would
  send a copy of the Membership Application we signed in August 2009, which they
  did.
  
  In July 2022 when we received a letter from ******* ****** advising us of a past due account we immediately called them and advised
  them that we had cancelled our membership.
  
  They also included a Mutual Settlement & Release
  Agreement Cancellation of Contract.  We
  did not sign that Agreement because in the first paragraph it read as
  follows:  This Mutual Release is being
  made and concluded in ********** ******* ********* effective as the last date
  stated below, by and between Travel Services, Inc aka Travel Center (TSI) and
  ****** *** ***** ***** *************, collectively “Parties.  We did not sign that Agreement because the
  list of companies did not include ******* ******* the company that the
  membership application was signed with.
  
  If ******* ****** is willing to update the first
  paragraph of that Agreement and include ******* ****** in the list of other companies
  indicated we would appreciate it if they would send us an updated version with
  that change.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *** ***** *****

  Business Response

  Date: 10/05/2022

  Dear Dispute Resolution Department,

  Please take notice that the ******* have been sent an emailed Mutual Release document per their last email request to your office which stated by them as follows *** ******* ****** is willing to update the first paragraph of that Agreement and include ******* ****** in the list of other companies indicated we would appreciate it if they would send us an updated version with that change.)

   

  Sincerely,

   

  ***** *** ***** *****

   

  We await contact by the ******* to resolve this issue.

   

  Thank You,

  *** ***

• Initial Complaint

  Date:09/13/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I thought we canceled our membership in Tradewinds Vacations of ********** Illinois in 2012 and 2013 only to find that many years later they are harassing us for another $298 to cancel our membership. We have responded repeatedly that their failure to cancel our membership is not our responsibility. We are both over 80 years old and disabled and would like to see that they comply with our cancellation of 2013 and not send more dunning letters. Thank you!

  Business Response

  Date: 09/15/2022

  These members purchased on 8/30/2011 and continues to pay annual dues as agreed-paid check # **** on 8/28/12, check # **** on 7/3/13, check # **** on 11/20/14 never requesting by to cancel by phone, email, or mail. We have never stop billing, rebilling, sending letters of past due accruing balances, and an Audit letter of their unpaid past due accruing balances. These members simply need to contact our office to either bring their membership account up to date or close it out through a Mutual Release.

• Initial Complaint

  Date:09/05/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March I received a letter from a business calling themselves Phoenix Vacations claiming my account was seriously overdue. Kind of surprising since I don't have an account with any company by that name. I just ignored it, but now have received a second letter stating the same and demanding I contact them to settle this past due account. I searched on the BBB website but could not find any listing for a company by that name at the address on the letter they sent. However, I did find a place in **********, ** called Funseekers with the same PO box as the outfit that contacted me. It sounds like a scam to me, and I wanted to report it and let you check into it. As I said, I am not now and, to my knowledge, never have been a member of Phoenix Vacations Travel Club or any other such organization. If you could check this company out and perhaps warn the public if it is a scam operation. Thank you for your help. ********************

  Business Response

  Date: 09/06/2022

  This is a reply notice that these members received the letters in error as review of their membership file shows they purchased from a company that went out of business and were transferred to us to utilize the Phoenix Vacations benefits but never completed that transfer so we have closed this membership account.  

  Customer Answer

  Date: 09/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:09/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a membership with SeaLand Travel Club in June of 2009 (i believe the cost was $199/year). We utilized it for a couple years and believed we had cancelled it in 2013 when we did not renew the membership and stopped paying the annual fee. We may have received a letter or two over the last 8 years asking about our membership, however we had not used it and were no longer being charged.
  I received a call today stating that I owed $2,500 for dues from 2014-2022, including fees and inflationary adjustments each year. I asked to cancel it and they stated i needed a mutual release. I said at least cancel it from today going forward to stop any additional charges and they also stated they could not do that until I pay the past due fees, which seems absolutely ridiculous. I asked them to send me the signed contract proving I owe this which they have not sent (i have not searched my own documents yet to see if i have it somewhere). Instead they sent me this document attached for mutual release and requested $500 payment. It is signed by "the travel center" which is not who i contracted with the first time and the e-signature of the party is dated August 15th where they just called me and sent this to me today. I would like to have this cancelled with no amount due as I have not even contacted this company in 8 years, nor used any services.

  Business Response

  Date: 09/16/2022

  I spoke with these members on 4/28/14 and **** ****** stated they had just had another baby and that she had gone back to school so no time to travel or money to travel with at this time. I did explain the unpaid dues accrue from year to year and those fees would have to be brought up to date. Then *** ****** spoke with another person in our office on 8/24/15 stating they were not going to be able to do anything now and he was told the same as I had relayed to Mrs. the year before. I then spoke with *** ****** on 3/18/16 and he stated not able to renew at this time and I went over the past dues and will have to pay up to current when renewing.

   

  These members never requested to close/cancel their member at any time by phone, email or, mail. We never stop billing, rebilling, sending letter of accruing balances, and then an Audit letter all by mail. As previously stated we called and emailed the ******’s as a courtesy offering (then) current incentives to help them bring their account up to current to no avail.

   

  The ******s need to contact our office to either bring there membership account up to current or close it out through a Mutual Release document having no further cost or obligations.

   

   

  Thank You,

  *** ***

  Member Services Mgr.

  Customer Answer

  Date: 09/16/2022

  Complaint: ********
  
  
  
  I am rejecting this response because: We have not asked to renew and instead informed the company in 2014 that we would not be using their services and asked to cancel the membership. Rather than cancel, they simply stopped billing us and claim we owe previous years because they simply stopped billing. We have not heard from them since except for letters telling us we cannot use their services unless we bring the account current. We never utilized any services after 2014. We have asked several times to cancel and close our account which they refuse to do and state that we need to renew and bring our account active before we can cancel. We have not utilized any services and will not use services nor renew. If the Company denies our request to close the account and cease communications asking to pay for previous years “dues”, we will be forced to seek legal action. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

  Business Response

  Date: 09/19/2022

  These members never requested to close/cancel their member at any time by phone, email or, mail. We never stop billing, rebilling, sending letter of accruing balances, and then an Audit letter all by mail. As previously stated we called and emailed the ******’s as a courtesy offering (then) current incentives to help them bring their account up to current to no avail.

  Again, there was no previous request to cancel and we have never stop billing, attempting to also contact by phone and email as a courtesy. We are more than willing to reach a fair settlement agreement with these members but they have continued to turn their back on this debt!

  The ******s need to contact our office to either bring there membership account up to current or close it out through a Mutual Release document having no further cost or obligations.

• Initial Complaint

  Date:08/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 11 years ago we went to a sales presentation for a vacation club that was supposed to save us thousands on vacation travel. We signed up and paid $1500. After checking about comparable vacations that we could obtain on our own, it was not a savings at all. I called to cancel, and had problems with the company, but I assumed our contract was settled. Yesterday, I received a letter stating we owed annual dues for the past 11 years amounting to over $2000. I called the company, they said our membership was never canceled, and we owed the money. I looked them up on your website, and found many complaints about this company trying to charge people for dues they didn't owe.

  Business Response

  Date: 09/01/2022

  These members placed a cruise request and were quoted but then stated they were promised 50% off so then agent explained the savings can be up to 50% off on select cruises but will not be on all cruises then these members never responded back to agent on cruise quoting. The only other request was for a condo which our agent quoted then these members stated where they found pricing for less and our agent explained yes but that lower price was for a one bedroom unit and they requested a two bedroom which our agent had quoted. These members placed just these two request and made a false determination on the true benefits their membership would provide them. To compare pricing in travel it must be priced at the same time, for the exact same accommodations, and at the same location as any other price comparing would be unfair to the member, the membership benefits themselves, and to the agent doing all the work to provide the members with what they requested. We having never stop billing, rebilling sending letter of accruing past due balance, then an Audit letter all by mail. We also as a courtesy called and emailed these members offering (then) current incentives to help them bring their account up to date but they failed to respond to those attempts also. These members simply need to contact our office to either bring their membership account up to date or reach a fair settlement agreement to properly close/cancel their membership account through a Mutual Release document having no further cost or obligations! 

  Customer Answer

  Date: 09/01/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I do not wish to do business with this company any longer as they totally misrepresented their program at the presentation we attended.  As far as owing membership fees for 10 years plus interest, I have never used their service and tried to cancel several times, with no results.  We are seniors and feel they prey on people who are vulnerable.  I don' recall ever getting any bills or calls from them over the past 10 years. The initial amount we paid should have covered the cost of any quotes they made to us.  In light of all the complaints to the BBB, I can see we are not alone in our assessment of this business.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 09/01/2022

  These members have only themselves to blame as they signed agreeing that they read, understood, and agreed to the terms within. These members also signed stating there was no other written or oral promises made that were contrary to what is listed in the Acknowledgement & Bylaws membership contract paperwork. Clearly when **** ***** called and told our agent that their cruises were all to be 50% off demonstrates either selective hearing or the *****'s part or they signed documents agreeing to the terms and conditions without reading and or understand the terms and conditions which again is on the purchaser to know what and how to utilize the travel membership package purchased ! These members simply need to contact our office to either bring their membership account up to date or reach a fair settlement agreement to properly close/cancel their membership account through a Mutual Release document having no further cost or obligations! WE WILL CONTINUE TO COLLECT ON THIS UNPAID PAST DUE MEMBERSHIP ACCOUNT JUST AS WE DO ON ALL MEMBERSHIP ACCOUNTS WHERE THE MEMBERS NEVER REQUESTED TO CLOSE/CANCEL THEIR MEMBERSHIP ACCOUNTS BUT SIMPLY TURNED THEIR BACK ON OUR ENDLESS ATTEPMTS TO RESOLVE THEIR OPEN ACCRUING BALANCES! 

  Customer Answer

  Date: 09/02/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I wish to receive copies of all documents that are in my file for my review before I settle anything with them. Please send all information to me
  
  
  
  Sincerely,
  
  
  
  ******* *****

  Business Response

  Date: 09/06/2022

  We are emailing ******* her contract membership paperwork to include the Membership Application and the Acknowledgement & Bylaws. Any purchase Agreement or Sales Slip would have been a private transaction for the purchase of the travel package and we are not privy to those documents.

• Initial Complaint

  Date:08/18/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not know who this company is. I was located in the country of ***** ****** in year 2021. This company is trying to get money from me and is a total fraud....PERIOD!!! Below is a photo copy of what they have sent me.

  Business Response

  Date: 08/19/2022

  Our Review Board and I have reviewed this membership account and based on the information contain within this membership file our Review Board has ruled to cancel this membership file. These members did purchase and agreed to the terms within but they went on to properly request to cancel as loss of employment. All membership files are independently reviewed on a case by case bases to determine a fair decision/ruling. 

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello ********,
  Thank you for returning my call. As per our discussion, here is my complaint.
  
  This is the first time I have received any correspondence from a Sea Land Travel.
  I never heard of them. The letter states that an audit has been performed on your account for the end of year 2021 that show that a significant balance is outstanding and are demanding that I contact them to resolve this issue.
  The person to contact is ****** ******; phone #************ to settle this account
  #********
  On the very top right of the letter shows the following:
  Travel Department
  **** *** *** *********** ** ***** ************
  Sea Land Travel
  
  The information above is totally false, I do not have an account with any Travel Club. I'm retired and is the sole caretaker since 2016 for my ********** wife. We are not a member of any Travel club. We do not travel. They either made a mistake or this is all a scam.
  Do appreciate any assistance to clarify/rectify this issue.
  Thank you.
  Sincerely
  ******* ******

  Business Response

  Date: 08/18/2022

  The ******'s did purchase a travel club membership 11/18/2009 signing all the contract paperwork providing two forms of personnel I.D.'s and  told up they were taking care of their elderly parents and missing  lots of work so did not have the money to renew or travel at that time. They stated they would bring their yearly fees up to date soon as they could. They have failed to respond to our endless attempts to collect on their annual fees as we billed, rebilled, sent letters of delinquency, also an Audit letter of their past due accruing balances. We called and emailed them as a courtesy we called and emailed them until they information on file became invalid and these members failed to keep their information up to date on their membership account. We will be sending a copy of the membership contract paperwork for their review but they should have retained those import binding agreement documents! The ******'s need to contact our office to bring their accout to a close if they no longer want to use the services they purchased!

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my husband and went to a travel club presentation in 2010 and purchased a membership from ******* ******. I can't remember the exact cost, somewhere between $3000-$5000.. We tried to use it several times, but was unable to book any packages as they 'weren't available'...reached out to them (again in 2010) and they said to travel at a different time of the year or go to a different location. That was never mentioned in the presentation that we had to go somewhere no one else wanted to vacation! We told them we wanted to cancel our membership. At that time we also filed a complaint with the ***** ******** ********* office. After not hearing from them for 12 years, they're starting billing us in April 2022. $398 to stay a member or $398 to opt out and cancel our contract.
  The 2nd notice was in May 2022, then the 3rd received in August 2022 was "Audit of your Past Due Account" stating that an audit for 2021 showed that we have a significant balance outstanding. They've claimed to have billed us 3 times by year (we have received NOTHING for 12 years). This is obviously an attempt to get money out of us. Because it's been so long ago (and we're now retired and have moved out of *****)..we don't have a copy of that original contract. I'm sure it was shredded after 7 years along with other old documents. I'm afraid if I contact them and complain, they'll attempt to collect 12 years worth of their membership fees. How do we stop this?

  Business Response

  Date: 08/17/2022

  First, the *******'s purchased in 2009 and have never placed a request for travel with our travel office nor have they spoke with us in our endless attempts to reach out to them. We have billed, rebilled, and sent letters of past accruing fees along with a Audit letter of their membership account all by mail. Then as a courtesy we called and emailed these members offering (then) current incentives to help them bring their membership account up to date having no response from them. Again the *******'s have never requested to cancel by phone, email, or mail. These members simply need to contact our office to bring their account up to date or close it out through a fair settlement agreement by way of a Mutual Release document.

  Customer Answer

  Date: 08/17/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

  This company is not telling the truth about billing us, reaching out to us, etc. over a 12 year period. In 2010, I did place several calls trying to book a vacation and was not able to based on the availability.  in 2010, I filed a complaint with the ***** ******** ******** ****** about the company and their deceptive practices.  AT THAT TIME, I MADE A PHONE CALL TO ******* ****** AND ADVISED THAT WE WOULD NOT BE RENEWING OUR MEMBERSHIP.  I never heard from them again - no invoices, no past due notices, no phone calls.

  My email address has not changed, my phone number has not changed since the late 1990's. 

  Even the BBB issued a statement in July 2021 warning customers to beware of their poor business practice: BBB continues to receive complaints about demand letters sent by **********, Illinois-based travel companies.

   

  I've Googled ******* ****** and seen literally DOZENS of complaints exactly like mine from people who said they cancelled their membership and then 10+ years later have started receiving past due notices.  It's a scam and I will NOT be coerced into paying a debt that I do not owe.

  Please remove me and my husband from the list of people you're trying to falsely obtain money from.

   

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 08/18/2022

  As stated before to others, anyone can play follow the leader making the same kind of complaint in order to try and get out of a debt they agreed to pay and they too will have to reach a fair settlement agreement with us to close/cancel their membership. The only call to us from these members was for help with a free certificate/voucher they received from the independent sales/marketing office where the purchased the Matrix Travel Network travel package and we referred them to that office. These members did not place any travel request with our travel department so if they are confusing their attempts to try and use a free certificate from their distributor it would not have anything to do with us the travel provider/fulfillment company for what was purchased not something given to them to attend the meeting with their distributor. The was never a phone call, email, or mailing stating these members were not renewing their membership or requested to cancel, not one! These members have been billed, rebilled, and sent letters of past due accruing balances, and an Audit letter sent all by mail. We have (address services requested) on all our mail and have never received any return mail. Even if these members claimed to have never received a bill we as a courtesy had also called and emailed then. Additionally the day the signed they agreed to pay the yearly fees and this date was clearly outlined in their Membership Application paperwork in which they both signed stating the read, understood, and agreed to the term and conditions listed within. These members signed verifying that received a copy of all these documents so it was these members responsibility to know they have annual dues due each year on 11/18 as the membership paperwork contract states. These members had set their annual renewals up on a recurring electronic debit with their ******** ******* card but that card failed to process on their renewal date of 11/18/10 so we made many attempts to reach out to these members for a valid card to process the fees or have them mail a check for the renewal but again these members failed to respond. It proves nothing to re-create past billings but I can tell you we have a complete history of the dates their statements were generated then mailed as we do on all our members. Just as their paper work states, they were billed yearly 30-45 days before the yearly renewal of each year then they also received rebills when they failed to pay by their 11/18 renewal date. These complaints and been fully answered so the *******'s need to contact our office to reach a fair settlement agreement to properly close their membership account by Mutual Release having no further cost or obligations, 

  Customer Answer

  Date: 08/18/2022

  Complaint: ********
  
  
  
  I am rejecting this response because:

   

  I'm well aware of the free certificate we received from YOUR distributor.  That free trip has nothing to do with us being unable to book a vacation on the dates/locations we were seeking through ******* ******. I seriously doubt your records will show a 'no booking' call.  I made the calls personally and was advised to look at different dates and/or locations, which was never mentioned when we paid your distributor and signed up for the membership.  We were advised we could travel ANYWHERE, ANYTIME and that simply wasn't the case.  

  I'm sure you could fabricate records showing where you attempted to email, call and sent letters several times EACH of the PAST 12 YEARS, but that doesn't make it true.

  I would like to request a copy of the Membership paperwork that you have with our signatures - all pages of the document.
  

  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December, 2013, ****** ***********, a company is ******** Florida selling memberships in a Travel Club presented us with an opportunity to join their travel club. This "club" would act as a travel agent, booking trips, vacations, holidays for us at a discounted price. Further, we would "share" in any rebates the "travel Club" would earn for the services we used. These services were to continue as long as we paid our "annual dues". In early March, 2018, we received a letter dated 03/02/2018, advising us that ****** no longer represented Island Trader and that if we wanted to continue travel concierge services we may do so by contacting Island Trader Vacations.
  As we had become dissatisfied with the concierge services, we did NOT want to continue, so we did not contact them.
  Their website indicates that our membership has expired.
  Now Island Trader is claiming that while our access to services has expired, we are still responsible for annual dues into perpetuity unless we sell our membership to a third party!
  They claim we currently owe $777.
  We have not used their services in years.....they are billing us and advisiing all open unpaid balances are actively collected on.
  What recourse do we have?

  Business Response

  Date: 08/16/2022

  First ****** *********** was just the Independent sales/marketing office that sold the Island Trader Vacations Travel membership package which we services. ****** was never to be the travel provider/fulfillment company as the membership contract paperwork agreement clearly states we are the fulfillment company/travel provider and the letter was stating that ****** no long sold the travel packages we services as they had business practices that were not in line with how the club provides services. The services were and are fully provided by us the fulfillment company also reminding members that the services and annual dues are strictly between the members and us not Jandar. The ******'s have 18 bookings through our Travel Center and continued to book many times after the 3/2/18 date listed in their complaint. The ******'s never requested to close/cancel their membership by phone, email, or mail. We have never stop billing, rebilling, sending letter of accruing balances, and Audit Letter requesting they contact our office to resolve their open unpaid accruing dues balances all by mail. Then as a courtesy we have called and emailed offering (then) current incentives to help them bring their membership account up to date but they failed to respond to this also! Only the services/benefits are suspended not the yearly fees when dues are unpaid. These members have an open unpaid membership account balance and simply need to contact our office to reach an agreement to either bring their membership account up to date or reach a fair settlement agreement to close/cancel through a Mutual Release document having no further cost or obligations.    

  Customer Answer

  Date: 08/16/2022

  Complaint: ********
  
  
  
  I am rejecting this response because we quit their organization.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

  Business Response

  Date: 08/24/2022

  These members have an open unpaid membership account balance and simply need to contact our office to reach an agreement to either bring their membership account up to date or reach a fair settlement agreement to close/cancel through a Mutual Release document having no further cost or obligations. Simply replying that they cancelled and no such record of that nor a Mutual Release document showing membership account was cancelled is a baseless statement. These members again need to contact our office!