Complaints

This profile includes complaints for Super Wash Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Super Wash Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Super Wash Inc.

  707 W. Lincolnway Morrison, IL 61270-2004

• 

  Super Wash Inc.

  PO Box 188 Morrison, IL 61270

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 10 paper car wash tokens at the (now former) Super Wash on ******************************* at the push of the owner. I used 5 & still have 5 left. I attempted to use one recently only to find out that I can no longer use them because the owner (Im told within 2 months of selling me these) sold the business. I can only use them at a different location across the city where I never travel to. So now I have worthless paper tokens & cant get reimbursed. The owner obviously knew he was going to sell the business so I believe he intentionally pushed people to buy the tokens to make money off us. This is horrible business practice.

  Business Response

  Date: 03/18/2025

  Hi *****,

  Thank you for making us aware of this issue.  This Super Wash location is not owned by Super Wash *** but by an independent owner.  We will get in contact with him to address this issue.  Someone will get back with you to make things right.

  Sincerely,

  ****** *****

   

  Customer Answer

  Date: 03/27/2025

   
  Complaint: 23069948
  
  I am rejecting this response because:
  I am awaiting a reimbursement check from the business.
  
  Thank you
  Sincerely,
  
  ***** *******

  Business Response

  Date: 03/27/2025

  *****,

  Please do keep us informed as to when you receive the payment from the owner.

  Thank you,

  ****** Mason 

   

   

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased car wash tokens at my local Super Wash in ************ right before they switched ownership (which I knew nothing about). I have a total of 9 of them to be used and they are the blue tokens. I went to wash my vehicle today and was told that the ********, ** Super Wash no longer accepts the blue tokens and only the gold ones. The new owner apologized for me being out the money as he wouldnt replace them. He stated I can contact corporate but they wont replace them as corporate will tell me to use the Super Washs that are far out of town for me that still accept the blue tokens. It was suggested I go to the ***************** or Norwalk, ** Super Wash as they still accept the blue tokens. I do not go that far out of town and especially just for a car wash. Also, the tokens state that they never expire and when I purchased them they were blue and replaced by the gold. How was I to know this? A car wash token is a car wash token and they clearly state, never expire so if it switches from a blue token to a gold token it should still accept the never expired blue token or exchange it for the gold tokens. Also, on the never expires blue tokens it states ******** accepts them so if they no longer accept them than they need to exchange me the gold tokens. I am asking that your company please replace my 9 blue car wash tokens for the gold ones that the ********, ** Super Wash accepts or send me a check in the amount of ********** tokens ($72) so that I may purchase the gold ones. I will attach photos of your envelope stating no expiration along with the tokens themselves. I do not want to be told that I have to go 1 hour out of town to use the blue tokens. It states on the blue tokens accepted at ******** location so if theyre not going to accept those blue never expiring blue tokens than I should get the gold ones to replace them or a refund for ********** tokens ($72 that was paid for them).

  Business Response

  Date: 02/23/2024

  Hi ************,

  We are sorry that you have this issue with the tokens.  I will go to the higher up authorities of our business for approval to make this right for you.  Please give me time to do so as our office closes at noon on Fridays and I just received this email with your issue.  Feel free to also contact me by phone ************.

  I will get back with you on this.

  Sincerely,

  ***********************

   

   

  Business Response

  Date: 02/28/2024

  Re:  Case # ********, complaint submitted on 2/16/24

   

  Thank you for your message regarding the complaint filed against our business.  We would like to clarify that we are the Franchisor of the Super Wash facility in ********, **** and we do not own this car wash facility in question.  It was purchased by a new owner in 2022, and as such, we do not have direct control over the operations or management.  Upon reviewing the details of the complaint with the new owner, it appears there was a misunderstanding.  The new owner is willing to accommodate the customers request to replace the blue tokenotes with the gold tokenotes.  We apologize for any inconvenience or frustration this may have caused. 

   

  Could the customer stop by the car wash facility to swap out the tokenotes or would they prefer someone to contact them? 

   

  We appreciate your assistance in facilitating the resolution process.  Please do not hesitate to contact me if you require further information or if there are additional steps we need to take to resolve this matter. 

   

  *******************************

  Super Wash, Inc.

  PO Box 188

  ********, ** 61270

  *********************

  Customer Answer

  Date: 03/04/2024

   
  Better Business Bureau:

  Thank you for getting involved and contacting the new business owner about the new token notes. I would not have received replacement token notes had it not been for your involvement in this situation. 

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************