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Business Profile

Fast Food Restaurants

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/14/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/20/23, I created a mobile order for 4 sandwiches, the store didnt have chicken so they told me when I got there they would refund my original order within 24 hours and to reorder the 3 sandwiches. I reordered and have STILL not received a refund for my original order. ***********************, who I believe is the store manager, claimed theyd help me with this issue and the store employee said she would refund, but neither have provided the refund.Im owed a refund of $26.38 I have tried to contact subway customer service and *********************** for almost 2 months. ***********************, a manager had emailed me back and said they would refund my order then ignored me after not doing anything. I opened another contact us and received another unhelpful email from **** claiming they couldnt refund my account (even after the store agreed on the day of the visit and **** agreed in their first email.) Every time I respond, **** starts from a new chain asking for my email address which I have provided no less than 10 times and he has been emailing that email address. Then he said "call him", there is no reason for me to give him a call as he has my email and mailing address and my subway account to provide me the appropriate refund. I also told him I wanted to have this information in writing as I would report the issue to the BBB if it was not resolved and I wanted everything in writing. I have attached the emails.

Subway is NOT a BBB Accredited Business.

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