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Business Profile

Natural Gas Companies

Nicor Gas Company

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Nicor Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Nicor Gas Company has 5 locations, listed below.

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    Customer Complaints Summary

    • 116 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My dad has been out of gas since the beginning of the month. I called nicor and they said there systems were down and could not speak to a customer service representative. They said there systems wouldn't be back up until August 8th and his gas is still shut off. I called today and couldn't get ahold of a representative. I was given a confirmation number to call on Monday if gas isn't ****** back on.

      Business Response

      Date: 08/16/2022

      Nothing further to add this will close the complaint. This person is not on the account. We cannot discuss the account with out the account holders permission.  The account holder will needs to call ************** Nicor ***************** M-F ******* for further assistance. The name above does not match our account holder.

    • Initial Complaint

      Date:08/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bill for NICOR is normally $111.00 a month; for August bill it went up to $202.72. Called them at ************ and they say that the gas has gone up. I spoke with other people in the neighborhood and they say there bill has gone up only $40.00 . I dont understand. i use the gas for cooking and heating but i am not heating now. I need to know from NiCOR why the gas has gone up so much for my particular home when the neightbors dont seem to pay as much.

      Business Response

      Date: 08/08/2022

      Nothing further to add.  Customer spoke with ********************** ***************** earlier today. She is not required to be on the Budget Plan should she go off the Budget she will pay the payoff balance.
      Your Budget Plan amount is re-evaluated every four months to determine whether your payment amount is appropriate. We will make an adjustment (either higher or lower) depending on your actual usage thus far and expected future gas costs. This adjustment will automatically appear on your next bill. At the time of re-evaluation, any debit or credit on your account will be taken into consideration when determining your budget payment amount.
      Natural Gas Cost August 2021 was .53 cents per therm.
      Natural Gas Cost August 2022 is $1.24 per therm.
      Natural Gas Cost has increased .71 cents per therm from last year.

      Should you have any other questions, you may contact our ************* at ************** Monday through Friday 7AM 6PM, they can also be reached by email at ****************************************

    • Initial Complaint

      Date:07/27/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The house I live in was purchased and closed on in February of this year, 2022. Nicor disconnected service to my home stating that they never notated the home had been sold, even though I have my own account with them opened the month the house was purchased, february 2022, that is 100% current and never even been paid late. We were given no notice, no posting on the door, no phone call. **************** couldn't even explain what had happened fully and I was left without gas, hot water, working stove, for two full days with a child in the home.

      Business Response

      Date: 07/28/2022

      Matter was investigated and the customer was contacted. Matter has been resolved.

    Nicor Gas Company is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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