Reviews

This profile includes reviews for Nicor Gas Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Nicor Gas Company has 5 locations, listed below.

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  Nicor Gas Company

  1844 Ferry Rd Naperville, IL 60563-9662

  
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  Nicor Gas Company

  P.O. Box 190 Aurora, IL 60507-0190

  
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  Nicor Gas Company

  1598 Beverly Ct Aurora, IL 60502

  
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  Nicor Gas Company

  PO Box 4569 Atlanta, GA 30302-4569

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  Nicor Gas Company

  PO Box 2020 Aurora, IL 60507-2020

  

Review Details

• Review fromSarah S

  Date: 03/10/2023

  1 star
  *** the supervisor is horribly condescending and took no ownership over the experience we had with Nicor. I had been gone from my house for 2 months and received a really high bill during this time. I called while still in the other state and talked to them about there being meter problems or a gas leak. They stated a technician would be dispatched to the property and I would be called.Flash forward a week later, I called again after not hearing from them and was told someone had been out to check the property and everything was fine.I arrived at the property, smelled gas, called and had a technician come out who disabled several appliances that had dangerous leaks including along my driveway.Calling them about the bill, they told me no one had been out to the property prior to when I was at the property the last time. They told us "sorry you feel that way" when we expressed they didn't show any concern over the gas leaks and that they hadn't communicated with us. *** repeatedly asked my sister not to yell when she was speaking to him about the problems their company caused - like putting an entire community at risk by not checking the presence of a gas leak when reported. No actions were taken to address our concerns and he didn't feel the company had done anything wrong at all. Nicor doesn't care if there's a gas leak; they state it's your responsibility as the home owner to care for it, apparently even when the home owner has already tried to report it. Don't use them, they're incredibly incompetent and rude.

• Review fromEric D

  Date: 11/08/2022

  1 star
  Nicor Gas - autopay system flawed. have attemped numerous times to add credit card for autopay and have received emails stating auto pay has been cancelled. Each time we check the credit card info is correct.

• Review fromJames R

  Date: 09/28/2022

  1 star
  So imagine you're me:I'm at work. It's a Tuesday at around 9 am - people work, right? I get a call from my wife who has taken our oldest daughter to the doctor. She's flustered: apparently, two Nicor employees showed up to our house DEMANDING our babysitter let them in to complete gas work. Being the only one home with an infant and NOT the owner of the residence, the babysitter refused. Here's where it gets fun.The employee apparently threatened to CUT OFF THE *** if our babysitter did not comply. Our babysitter told me that she said, "I don't think you're allowed to do that." To which the employee apparently responded, "Yes I can!" After going to talk with their supervisor, the employees informed the babysitter (who I again remind you was NOT the owner of the residence) that I (the homeowner, who was at work during this escapade) had two days to make an appointment or they would shut off my gas. Not for non-payment, mind you, but for a meter exchange.Guys. I'm not trying to be funny here: you're Nicor employees, not cops. Running around threatening to cut off my gas and heat (when the temps are now getting into the 40s at night) when I've got two little kids at home is... well, let's just say I'm not pleased with the service. Those tags you put on my door? No mention of cutting of the gas for non-compliance. Nor do they give a timeframe this needed to be completed by. So not even three weeks go by past a flyer that says call us at my "earliest convenience" before two dudes show up to threaten my babysitter? Get your stuff together, Nicor. Seriously.

• Review fromJeffrey B

  Date: 07/29/2022

  1 star
  BBB Complaint with NiCore Gas & 3 PhaseUtilities (a Contractor)This is a description of the incident On July 26, 2022 10:30am The incident occurred without any prior notice to me or the homeowner association. On July 26, 2022 10:30am I was met by an unidentified man showing NO Identification stating he was there to turn off my gas connection and do meter work I asked for some Identification He replied with an unpleasant attitude He was a contractor working with NiCoreAs I still didnt know who he was nor what company he worked for or what his intention was I again asked for a business card or a form of Identification Annoyed He slapped at a badge tied to his waist Stating I dont have a card I have a badge! Not offering to let me see it As I still didnt know who he was I asked to see some identification Aggressive he replied, I already told you who I am! I asked for something in writing to explain the reason he was at my door With an angered reply He was turning off the gas!As he walked away down my porch stairs, I asked how long will this take, and would the gas service be returned to my residence?He continued to walk away with no reply angerly flipped up his left arm not saying a word and disappeared around the corner Returning to my door with a printed letter with no company logo or address Stating this everything you need to know !I insisted that he identify himself and the company he worked for Again, leaving with no reply Moments later I heard him on the phone at his truck parked at the street less than 20 yards from my open balcony door His loud conversation seemed to be with a co worker were he stated I not completing the job! the guy is acting like a real Jagg-Off ! Moments later went to work at the gas meters for the other residents in my building Approximately 2 hours later he drove off Leaving my gas service off The following day I could smell a gas leak called NiCor for service